03/11/2022
Digitization versus digitalization versus digital transformation – what’s the difference and why does it matter?
In a rapidly changing, digital world with social issues and changing customer behavior, companies are forced to innovate. Digitization, digitalization and digital transformation all play a major role. Time to clarify the terminology.
What? Converting analog information to a digital format.
Purpose? Digitized data can eventually be used in digitalization and digital technologies.
What? Processing digitized data. Or the automation and improvement of business processes by using digital information.
Purpose? Increasing operational efficiency, reducing costs and minimizing human errors.
What? Business transformation enabled by digitalization.
Purpose? Fundamental change, across business areas, such as improved customer experience or top-line growth.
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