Zero Friction

Zero Friction Zero Friction, your next metering and billing platform!

๐€ ๐›๐ž๐ฅ๐š๐ญ๐ž๐ ๐‚๐ก๐ซ๐ข๐ฌ๐ญ๐ฆ๐š๐ฌ ๐ฉ๐š๐ซ๐ญ๐ฒ ๐ซ๐ž๐œ๐š๐ฉ! ๐Ÿซข ๐ŸŽ‰We waited to share this until our disposable camera pics were developedโ€”and it was w...
07/01/2025

๐€ ๐›๐ž๐ฅ๐š๐ญ๐ž๐ ๐‚๐ก๐ซ๐ข๐ฌ๐ญ๐ฆ๐š๐ฌ ๐ฉ๐š๐ซ๐ญ๐ฒ ๐ซ๐ž๐œ๐š๐ฉ! ๐Ÿซข ๐ŸŽ‰
We waited to share this until our disposable camera pics were developedโ€”and it was worth it!

Our Cluedo Murder Mystery theme turned our boat dinner into a thrilling hunt for the "Mystery killer." Friction Fighters dressed up as fictional characters, and we solved the case together.

The night ended with an amazing dance partyโ€”laughter, great vibes, and even better moves. ๐Ÿ’ƒ๐Ÿ•บ

Thanks to everyone for making it yet another unforgettable night. ๐Ÿ’œ๐Ÿ’™

02/01/2025

โœจ ๐—ญ๐—ฒ๐—ฟ๐—ผ ๐—™๐—ฟ๐—ถ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ช๐—ฟ๐—ฎ๐—ฝ๐—ฝ๐—ฒ๐—ฑ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฐ โœจ
As 2024 comes to an end, weโ€™re looking back at an amazing year. Hereโ€™s what stood out:

โญ 15 new customers joined our community ๐Ÿ’ช
โญ We expanded to France and the UK ๐ŸŒ
โญ Now serving 63,315 serviced locations ๐Ÿ”—
โญ 0 churn after six years ๐Ÿš€
โญ Welcomed 20 new Friction Fighters โค๏ธ
โญ Wrote 1 088 480 lines of code ๐Ÿ‘ฉโ€๐Ÿ’ป๐Ÿ‘จโ€๐Ÿ’ป
โญ Sent 1.98 million invoices via our platform ๐Ÿงพ
โญ Support 25 096 end customers with our customer portal ๐Ÿ’ป
โญ Scored a 98% positive support rating โญ

๐Ÿ’œ๐Ÿ’™ None of this wouldโ€™ve been possible without the trust of our customers, partners, and our fantastic team. Weโ€™re very grateful and ready to heat things up even more in 2025 ๐Ÿ’ซ

05/11/2024

๐‚๐ฎ๐ซ๐ข๐จ๐ฎ๐ฌ ๐ฐ๐ก๐š๐ญ ๐ญ๐ก๐ž ๐Ÿ๐ข๐ซ๐ฌ๐ญ ๐๐š๐ฒ ๐š๐ฌ ๐š ๐…๐ซ๐ข๐œ๐ญ๐ข๐จ๐ง ๐…๐ข๐ ๐ก๐ญ๐ž๐ซ ๐ฅ๐จ๐จ๐ค๐ฌ ๐ฅ๐ข๐ค๐ž?
Yesterday we added 3 new talents to our team ๐Ÿฆธ๐Ÿฝโ€โ™‚๏ธ. We've revamped our employee onboarding process to roll out the purple-blue carpet for new Friction Fighters. Here's how we go about it:

๐Ÿ”ท New employees start their first day at 1 PM, ensuring they kick off their adventure fresh and energized with a doorstep-delivered breakfast and a personalized newsletter in their mailbox: 'Your First Daily Paper.' Who wouldn't want to start an otherwise stressful day with a delicious breakfast and high-quality literature?

๐Ÿ”ท They're warmly welcomed by Janne Kegels (our HR manager) and Hanna Vande Vyvere (one of the โ€˜ancienโ€™ team members), who give them the inside scoop on Zero Friction and everything HR. We explain everything they need to know so they are armed against the question fire about their new job.

๐Ÿ”ท After setting up their equipements and tools, they dive into a personalised checklist for the first week so they donโ€™t feel lost and can get over the practical stuff. As the Flemish saying goes: โ€˜A man prepared is worth twoโ€™.

๐Ÿ”ท We encourage new Friction Fighters to finish their workdays on time, especially during their first week, so they can process all the new information and impressionsโ€”and maybe brag to their loved ones about how great their new job is! ๐Ÿ˜‰

Want to become a Friction Fighter? Youโ€™re lucky, we have some open vacancies available on the job page on our website! ๐Ÿคฉ

๐Ÿ’œ๐Ÿ’™ Last week, we headed on our yearly teambuilding with 38 (!!) Friction Fighters. Hereโ€™s what went down:๐ŸŒ๏ธโ€โ™‚๏ธ We joined...
10/10/2024

๐Ÿ’œ๐Ÿ’™ Last week, we headed on our yearly teambuilding with 38 (!!) Friction Fighters. Hereโ€™s what went down:

๐ŸŒ๏ธโ€โ™‚๏ธ We joined a golf initiation at the beautiful Royal Golf Club Oudenaarde. Some hit the ball like pros, while others helped mow the grass
๐Ÿ‘• We surprised the team with brand new sport shirts
๐Ÿง—๐Ÿฝโ€โ™€๏ธ In order to keep our new shirts dry, showing our true team spirit, communication skills, and giving each other a helping hand were crucial during 'The Teambuilders' activity at The Outsider (Oudenaarde)
๐Ÿ• Had a pizza feast dinner and the best tiramisu ever to refuel our played-out stomachs
๐ŸŒƒ To end the day, we explored Ghentโ€™s nightlife - dancing the night away!

Want to join the fun? Check our job openings and become part of our awesome team! ๐Ÿš€

06/09/2024

๐Ÿง  ๐“๐ก๐ž ๐ข๐ฆ๐ฉ๐จ๐ซ๐ญ๐š๐ง๐œ๐ž ๐จ๐Ÿ ๐ช๐ฎ๐š๐ฅ๐ข๐ญ๐š๐ญ๐ข๐ฏ๐ž ๐ฆ๐ž๐š๐ฌ๐ฎ๐ซ๐ž๐ฆ๐ž๐ง๐ญ ๐๐š๐ญ๐š ๐Ÿง 

In the data-driven heating and cooling industry, it's not just about the quantity of data but the quality that truly matters. High-quality measurement data revolutionizes the management and optimalisation of heating and cooling networks, leading to more business process efficiency and higher customer satisfaction.

โฌ‡๏ธ Learn more about how qualitative data impacts the heating industry in our latest blog post via the link in the first comment.

๐—›๐—ผ๐˜„ ๐—ผ๐˜‚๐—ฟ ๐—ป๐—ฒ๐˜„๐—ฒ๐˜€๐˜ ๐—ณ๐—ฟ๐—ถ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ณ๐—ถ๐—ด๐—ต๐˜๐—ฒ๐—ฟ ๐—บ๐—ฒ๐—บ๐—ฏ๐—ฒ๐—ฟ ๐˜๐—ต๐—ถ๐—ป๐—ธ๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜„๐—ผ๐—ฟ๐—ธ๐—ถ๐—ป๐—ด ๐—ฎ๐˜ ๐—ญ๐—ฒ๐—ฟ๐—ผ ๐—™๐—ฟ๐—ถ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐—ณ๐˜๐—ฒ๐—ฟ ๐—ฎ ๐—บ๐—ผ๐—ป๐˜๐—ต?๐Ÿค”This is Thibaut Degryse. Heโ€™...
23/08/2024

๐—›๐—ผ๐˜„ ๐—ผ๐˜‚๐—ฟ ๐—ป๐—ฒ๐˜„๐—ฒ๐˜€๐˜ ๐—ณ๐—ฟ๐—ถ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ณ๐—ถ๐—ด๐—ต๐˜๐—ฒ๐—ฟ ๐—บ๐—ฒ๐—บ๐—ฏ๐—ฒ๐—ฟ ๐˜๐—ต๐—ถ๐—ป๐—ธ๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜„๐—ผ๐—ฟ๐—ธ๐—ถ๐—ป๐—ด ๐—ฎ๐˜ ๐—ญ๐—ฒ๐—ฟ๐—ผ ๐—™๐—ฟ๐—ถ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐—ณ๐˜๐—ฒ๐—ฟ ๐—ฎ ๐—บ๐—ผ๐—ป๐˜๐—ต?๐Ÿค”

This is Thibaut Degryse. Heโ€™s not just smiling because of free coffee and some good pingpong sessions (though, letโ€™s be real, that helps โ˜• ๐Ÿ“). Itโ€™s because he found a working place where ๐—ถ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ๐˜๐—ถ๐—ผ๐—ป and ๐—ฏ๐—ฒ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ๐˜€๐—ฒ๐—น๐—ณ arenโ€™t just buzzwordsโ€”they're practically the dress code.

โ€œI love working with a young team that values both innovation and individuality. Itโ€™s inspiring to be in an environment where my work has real impact and I can stay true to myself.โ€

๐˜›๐˜ณ๐˜ข๐˜ฏ๐˜ด๐˜ญ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ: Where else can you brainstorm big ideas while rocking dad jokes and mismatched socks? ๐Ÿงฆ๐Ÿ˜„

So if youโ€™re looking for a place where your quirks are as welcome as your ideas, hit us up! Weโ€™ve got a desk with your name on it. โœ๏ธ

06/08/2024

Wow, this week has been hot, hot, hot! ๐ŸŒž๐Ÿ”ฅ We're not complaining as Belgians but with the sun giving her all, we're curious: what creative ways are you all using to stay cool?
Ice cream marathons? Dive into the ocean on the bottom of an inflatable boat like we did during our teambuilding in Nieuwpoort?

What if we told you thereโ€™s a sustainable and easy way to avoid sleepless, sweaty nights and blistering indoor heat? ๐—˜๐—ป๐˜๐—ฒ๐—ฟ ๐—ฐ๐—ผ๐—ผ๐—น๐—ถ๐—ป๐—ด ๐—ป๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ๐˜€! District cooling systems are revolutionizing how we keep our homes comfortable during warm temperatures like these. ๐ŸŒฌ๏ธโ„๏ธ

Dive (like we did in the video below) into our latest article on the Zero Friction Pedia to understand how district cooling networks work and why they are the future of household comfort. Check it out via the link in the first comment below โฌ‡๏ธ

Stay cool and informed! ๐Ÿ˜Ž

23/07/2024

โšกNEWS FLASHโšก: ๐——๐—ถ๐˜€๐—ฐ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ญ๐—ฒ๐—ฟ๐—ผ ๐—™๐—ฟ๐—ถ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฒ๐—ฑ๐—ถ๐—ฎ ๐Ÿง 

We're excited to publish the โ€˜Zero Friction Pediaโ€™, your go-to knowledge hub for everything you want to know about the heating and cooling industry. From now on, weโ€™ll regulary be sharing our expertise on several differtent topics like:

๐Ÿ” Products and services: Get the scoop on product releases, reviews, prices, and competitors.

๐Ÿ’กTechnology and integrations: Learn about the latest trends in tech, data & AI, and future-proofing your systems.

๐Ÿš€ Efficiency and optimization: Find tips and solutions for boosting efficiency and optimizing performance.

๐ŸŒŸ Customer experience and security: Discover ways to optimise customer satisfaction and security.

๐Ÿ“œ Legislation and transparency: Stay up-to-date with the latest laws and transparency news.

โžก๏ธ Visit our website or check the first link in the comments to dive into The Zero Friction Pedia and enrich your heating and cooling knowledge!

27/06/2024

๐Ž๐ฎ๐ซ ๐ฐ๐ž๐›๐ข๐ง๐š๐ซ "๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐ง๐  ๐ƒ๐‡๐‚ ๐ข๐ฌ ๐ฆ๐จ๐ซ๐ž ๐ญ๐ก๐š๐ง ๐ฃ๐ฎ๐ฌ๐ญ ๐ž๐ง๐ ๐ข๐ง๐ž๐ž๐ซ๐ข๐ง๐ " ๐œ๐จ๐ฏ๐ž๐ซ๐ž๐ ๐ž๐ฌ๐ฌ๐ž๐ง๐ญ๐ข๐š๐ฅ ๐ข๐ง๐ฌ๐ข๐ ๐ก๐ญ๐ฌ! ๐ŸŒŸ

๐Ÿ”‘ Key takeaways:

๐Ÿ”น Running a district heating network involves more than just engineering; it's also about effectively managing operational processes like meter data validation, billing, and customer service.
๐Ÿ”น Partner with experts; operating heating and cooling is complex and involves specific processes.
๐Ÿ”น Focus on being more service-oriented to improve customer satisfaction.
๐Ÿ”น Consider whether to develop your own software or outsource it to experts, so you can focus on your core business.

๐Ÿšฉ Missed it? Rewatch the webinar to learn how to enhance your heat network via the link in the first comment.

"Sniff sniffโ€ฆ๐Ÿ‘ƒ๐Ÿฝโ€ Do you smell the aroma of freshly grilled meat on a BBQ? ๐Ÿ—That could be a residual from our annual summ...
20/06/2024

"Sniff sniffโ€ฆ๐Ÿ‘ƒ๐Ÿฝโ€ Do you smell the aroma of freshly grilled meat on a BBQ? ๐Ÿ—

That could be a residual from our annual summer bbq! Last week, our team and their loved ones gathered in the garden of our office for a cozy afternoon. We had cocktails, an overload of BBQ food, and the kids transformed into mini-Friction Fighters with their glitter tattoos on the unicorn bouncy castle. ๐ŸŒˆ๐Ÿฆ„

Cheers to summer! ๐Ÿ˜Ž

๐Ÿ“ฃ ๐—ก๐—ฒ๐˜„ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฎ๐—ป๐—ป๐—ผ๐˜‚๐—ป๐—ฐ๐—ฒ๐—บ๐—ฒ๐—ป๐˜!SIED 70 is an energy syndicate that brings together the 539 municipalities of the -Saรดne dep...
18/06/2024

๐Ÿ“ฃ ๐—ก๐—ฒ๐˜„ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฎ๐—ป๐—ป๐—ผ๐˜‚๐—ป๐—ฐ๐—ฒ๐—บ๐—ฒ๐—ป๐˜!

SIED 70 is an energy syndicate that brings together the 539 municipalities of the -Saรดne department. Some of these municipalities have delegated the "district heating networks" responsibility to SIED 70. Thus, SIED 70 is in charge of developing and operating district heating networks in their territory, primarily powered by biomass boilers.

SIED 70 will soon be using the solution provided by Zero Friction to optimize billing and various interactions with the subscribers of its district heating networks.

We are proud to welcome SIED 70 to the Zero Friction community and look forward to a long-lasting collaboration. ๐Ÿš€

Adres

Vlasgaardstraat 52
Ghent
9000

Openingstijden

Maandag 08:00 - 17:00
Dinsdag 08:00 - 17:00
Woensdag 08:00 - 17:00
Donderdag 08:00 - 17:00
Vrijdag 08:00 - 17:00

Telefoon

+32479268175

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