Hello Customer

13/06/2023

NPS is by far the most popular customer experience metric and is measured in 2/3 of companies. But:
- How do you measure and calculate NPS?
- Which NPS questions can you ask?
- Is a score enough to understand your customers?
- Can you rely on NPS alone as a metric?

Read about it in our blog: https://buff.ly/3MwyE34

23/05/2023

Customer convenience is key for companies to survive. The metric to measure this? CES.
Learn everything you need to know in our blog post: https://buff.ly/430wiyO

13/04/2023

Discover our latest feedback analysis feature, ISAAC category grouping! Our category grouping feature is a quick and easy way to align customer feedback with your business goals:

💡 Align ISAAC (our feedback analysis AI) categories with your internal KPIs

💡 Group categories that cover more or less the same topic or have a similar meaning to get a bird's-eye view

💡 Tailor feedback categories to your business language and gather insights even faster.

Learn more about our newest feature here: https://bit.ly/3UuR7PT

21/03/2023

Come and have a chat with us in just 7 days at Stratégie Clients in Paris! 🇫🇷

👉 28, 29 & 30th of march
👉 Paris - Porte de Versailles (Stand C03)

🎫 Request your free ticket here: https://buff.ly/3Ty4yhj

13/02/2023

Identifying and acting on omnichannel friction along the customer journey: where to start? 🤔

Café Royal for example, part of Migros, nailed it ☝️

→ Capturing customer feedback consistently at different stages of the customer journey - both online and offline
→ Linking feedback and operational data
→ Sharing feedback and insights throughout the organization
→ And of course, closing the loop and acting on feedback insights

Eager to read the whole story? Read the case study here: https://bit.ly/3Sakq9r

19/01/2023

We're wishing everyone a great 👋
Understanding your customers is the first step to a great customer experience. So keep an eye on your customer feedback to identify changing trends - and anticipate - to win in 2023! 🥂

23/12/2022

From our teams in Ghent and Paris, we want to wish you Happy Holidays and a very customer-centric 2023! 🎄🌟

We're very proud of how our platform and community have grown in 2022 and we're excited to see what the new year will bring.

📖 PS: Receive a little Christmas reading gift from us to you: https://bit.ly/3VzZR6p

14/12/2022

We’re super proud to announce Worldline, the European leader in payments and transactional services, has chosen for Hello Customer to help them unlock the potential of their CX data! 💙

Customer feedback has been a strong focus for Worldline’s Customer Service, but they were still in need of a solution to turn it into actionable insights at scale. Looking for new customer-oriented competitive edges to maintain their strong market position in the future, our solution answered perfectly to their needs.

Welcome!

06/12/2022

La plupart des entreprises collectent et analysent les retours client, ainsi qu'un grand nombre d'autres données clients. Mais peu d'entre elles sont en mesure de prendre des décisions judicieuses sur la base de toutes ces données. 🤔

En fait, seules 24 % des entreprises sont capables de transformer les données de feedback en actions. Donc, si vous analysez les retours client, mais ne savez toujours pas quelles actions entreprendre, ce webinaire est pour vous !

Dans ce webinaire, nous vous accompagnerons dans les différentes étapes à suivre pour réussir la mise en œuvre de votre programme CX :

✔︎ Définir les interactions significatives avec vos clients au cours desquelles vous souhaitez recueillir leurs feedbacks.

✔︎ Combiner vos feedbacks clients avec d'autres types de données clients que vous possédez et centralisez vos données CX.

✔︎ Une première introduction à l'IA d'Hello Customer qui par son analyse transforme vos données en informations exploitables afin que vous puissiez prendre des mesures pour améliorer l'expérience client.

Inscrivez-vous ici:

La plupart des entreprises collectent et analysent les retours client, ainsi qu'un grand nombre d'autres données clients. Mais peu d'entre elles sont en mesure de prendre des décisions judicieuses sur la base de toutes ces données. En fait, seules 24 % des entreprises sont capables de transformer...

29/11/2022

Hellooooo Paris! 👋 Come and have a chat with us about your CX challenges at Tech For Retail today if you're around :)

21/11/2022

📣 Spread the word! We are offering co-working spaces at our lovely office at Zuiderpoort in Ghent! Due to different ways of working and more international teams, we have too much space at our HQ.

So we decided to open up our wonderful office for startups, small teams or freelancers that would love to have a thriving professional home! Our Friday drinks, birthday treats, occasional food trucks... we'd love to share it all.

Looking for some space yourself, know someone who's looking or just want to help to spread the word? Then more information can be found via this link:

Coworking space available! Discover what the Hello Customer office has to offer, and maybe we'll welcome you soon to our HQ in Ghent.