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Business Elements S.A.

Name: Business Elements S.A.
Address: Avenue ariane 5, Brussels, 1200, BE
Telephone: +32 2 762 08 01

Startpagina
België
Brussels
Business Elements S.A.

Business Elements is the market leader in providing solutions on Microsoft Dynamics 365 Customer Eng

Microsoft Gold Partner with more than 70 Microsoft Certified consultants, Business Elements offers a guided and safe journey from data to intelligent relationships to its clients.

29/01/2025

🌟 Kicking Off 2025 with Innovation and Excellence

A heartfelt thank you to everyone who joined us for our first company meeting of 2025!

In 2025, we will focus on Unlocking New Possibilities, Empowering People & Driving Growth. AI is Rising, but Human Skills Make the Difference !

Our efforts will be supported by motions designed to fuel innovation, enhance how we work, and serve our clients’ best interests. Combined with our go-to-market service offerings, we aim to maximize our skills and experience to create a meaningful impact.

🚀 Driving Innovation Through Motions : We introduced new motions, each with dedicated leaders, to deliver cutting-edge solutions:

- Low Code – Accelerating application rationalization.

- Hyper Automation – Transforming processes for efficiency.

- Copilots & Agentic AI – Unlocking the power of intelligent assistance.

- DCCP & CCaaS (Digital Contact Center Platform) – Revolutionizing customer interaction platforms.

- Function-Specific Transformations – Enhancing CX across Sales, Marketing, Customer Service, Field Service, and Project Service.

🌟 Welcoming New Talent

We celebrated the arrival of our newcomers, who impressed us all with their creativity and enthusiasm. We’re excited to see how they will contribute to our continued growth and innovation.

Commitment to Excellence and Team Values

As part of the Reply Group, we are proud to uphold our team-oriented values, keeping our consultants and their needs at the heart of everything we do. Together, we will deliver excellence, boldly innovate, and lead with impact.

Let’s make 2025 a year of growth, collaboration, and transformation!

20/12/2024

Yesterday, we had the pleasure of hosting our End-of-Year Dinner, and what an incredible evening it was! We were thrilled to gather with our amazing collaborators—not just to celebrate the close of 2024 but to honor the dedication, talent, and teamwork that have defined not only this year but the many years we’ve worked together.

To our Partners, Squad Leads and colleagues: thank you for your support and the outstanding work you’ve delivered in 2024 and beyond. You’ve been an essential part of our journey, and we look forward to creating even more success together in the future.

Cheers to a bright and collaborative 2025! 🥂

19/11/2024

Exciting News! 🚀 Business Elements has been rebranded!

We're thrilled to announce that Business Elements is evolving to align more closely with our Group, Reply. This change reflects our ongoing commitment to delivering innovative, high-quality services as part of the Reply family. With this new identity, we embrace the strength, expertise, and extensive global reach that Reply offers. 🌍

What does this mean?

New Look: Our brand identity, logo, and visual style now reflect the dynamic and cutting-edge Reply brand.

Broader Capabilities: Joining Reply's well-known expertise means access to even greater resources, advanced technology, and opportunities to deliver outstanding value to our clients.

Same Dedication: Our mission and dedication to our clients remain as strong as ever. This is a visual change that underscores our continued focus on excellence and innovation.

Check out our new look and learn more about Reply at www.reply.com.

Thank you to all our clients and partners for your continued support. We’re excited to start this new chapter with you as Reply Business Elements! 🌟

08/11/2024

Empowering teams with "Copilot Studio in a Day" – a transformative journey into the future of work!

We were thrilled to welcome twenty engaged participants from across departments of the Wallonia-Brussels Federation (FWB) for a full-day immersion into AI-powered productivity.
During our "Copilot Studio in a Day" session, participants explored how AI can reshape their work by simplifying processes, automating tasks, and enhancing teamwork. Together, we unlocked new ways to boost efficiency and creativity in everyday workflows.

What made it special: Interactive demos, practical workshops, and dynamic discussions that brought Copilot’s potential to life—showing how technology, when harnessed effectively, becomes a true catalyst for transformation.

A big thank you to the FWB for their trust and to all the participants for their energy and enthusiasm! At Business Elements, we’re committed to helping organizations turn technology into a strategic advantage and drive impactful change.

25/10/2024

Yesterday, we welcomed our Belgian Reply colleagues to celebrate Halloween in our newly decorated space! With our office transformed into a Halloween theme, it was perfect for some festive fun, accompanied by some candies, refreshing drinks, and delicious apero bites.
This gathering gave us a great chance to strengthen team bonds and make new connections, sharing laughs while exploring our new office space.
Thank you to everyone who helped bring the Halloween spirit to life! 🕸️👻

23/10/2024

Offsite 2024: A Great Opportunity to Connect & Improve!

It was a fantastic experience gathering all our Squad Leads for the 2024 offsite. We had valuable discussions around feedback, how we can continue doing what we love, and aligning it with what we excel at. Together, we focused on implementing structures that help our teams not only feel happy and supported but also empowered to excel in what they do. By doing so, we aim to deliver even greater value to our customers and ensure their satisfaction.

30/09/2024

It was wonderful to hear updates from Operations and Sales, and to dive into the future of our business with presentations on hyperautomation and copilot, led by our talented consultants.

A special moment was welcoming Bayekula, the incredible Belgian para-athlete, who won 2 gold medals in the 100m and 400m T54 classification at the Paris 2024 Olympics 🏅—and even holds a world record in the 400m! She shared her powerful story on how determination, perseverance, and teamwork have driven her to excel and aim higher every day. She reminded us that, just like in sports, a company is a team where trust, respect, and collaboration lead to success. 💪✨ All participants were really inspired by Léa’s message on how to become excellent.

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20/09/2024

We had an amazing time celebrating ! The day kicked off with a delicious fresh bakery breakfast at the office 🥐, and we wrapped things up with an afterwork with drinks, finger food, and some well-deserved sunshine. 🌞🍹This special day was about gathering all Belgian Reply companies, celebrating the dynamic Reply culture and embracing our incredible community spirit. Across all Reply companies worldwide, we connected to celebrate this event together, making it even more meaningful!

21/06/2024

Yesterday, we had our company meeting in our brand-new offices. It was fantastic to gather all our consultants again! A big thank you to everyone for their hard work and dedication. The journey is always better by your side.

Special thanks to our great leaders for sharing their vision, ambition, and current challenges with us: Laurent Deramaix, Lionel van Zyl, Kristof Kennes, Björn Laroy, Nicolas Percy, Estelle Fremaux.

Warm thanks to our consultants for giving insights about Business Elements and about Reply:
- Lassaad hamdi and Kevin De Ridder for their feedback about their AI experience at London Xchange.
- Martin Dever for his insight on his teamwork during the copilot hackathon at Microsoft.
- Emma Van Everbroeck for presenting the new tool dedicated to financial services:

21/06/2024

📢 Exciting News! 🚀 Today, we are thrilled to share the remarkable results of the Digital Contact Center Platform initiative organised by Microsoft. We had the pleasure to work shoulder to shoulder with City of Brussels/i-City, Business Elements, and Microsoft! 🌟

🌐 Transforming Customer Service with Dynamics 365 Contact Center Platform

In a dynamic 5-week initiative, our teams collaborated tirelessly to harness the power of IVR, Chatbots, and Azure within the Dynamics 365 Customer Service ecosystem. The goal? To revolutionize employee engagement and elevate service experiences across all channels.

🔍 Why Generative AI Matters

By infusing AI throughout the contact center workflow, we achieved remarkable outcomes:

1. Next-Generation Self-Service: Our sophisticated Copilots seamlessly handle digital and voice interactions, providing context-aware, personalized conversations. Employees can now resolve their own needs efficiently.

2. Empowering Agents: Copilot equips agents with relevant context, streamlining workflows and reducing average handle time. Agents require less peer assistance, resulting in faster incident resolution.

3. Unified Operations: Dynamics 365 Contact Center unifies operations, driving efficiency and cost reduction. Say goodbye to fragmented systems and hello to seamless collaboration!

🗓️ Results: On June 20th, our expert jury witnessed the impact firsthand. After calculating all the parameters that are impacted we estimate a 288% ROI, containing following improvements: Reduced inequalities , Responsible Consumption (10% less useless visits saving 60 tCO2eq), strong institution (72000 digitally excluded citizens served), ...

🌐 The Future of Customer Service at is NOW

With Dynamics 365 Contact Center, we’re not just transforming service experiences; we’re shaping the future of customer service.

Let’s continue shaping the future together! 🌟✨

Thank you so much to City Of Brussels/i-City team Boose Natacha, Dumas, Louis, Nadir GHIDOUCHE ツ, Agatha, Abdennacer, De Angelis, Florence, Ikram, Fremiot, Alla Mustapha, Mathieu... and everybody we might have forgotten or contributed behind the scenes.

Thank you Microsoft for the initiative

Federighi, Goorman, Daems, Aerts, D'haene, Van Den Haute, Heveraet.

Thank you Business Elements Team

Bourguignon, El Annan, El May, Wahab

05/06/2024

Yesterday, the Business Elements team had the pleasure of attending the Xchange event in London! We were thrilled to be part of this incredible gathering where we delved deep into the world of generative AI across various sectors. 🤖

Different speakers from Reply showcased the immense opportunities that technological advancements are bringing to all areas of business and our daily lives. From cutting-edge innovations to practical applications, the event highlighted the pivotal role Reply plays in driving the industry forward.

A huge thank you to all the speakers and participants for the insightful sessions and discussions. We left inspired and excited about the future of generative AI and its impact on our work and beyond!

Adres

Avenue Ariane 5
Brussels
1200

Openingstijden

Maandag	09:00 - 17:00
Dinsdag	09:00 - 17:00
Woensdag	09:00 - 17:00
Donderdag	09:00 - 17:00
Vrijdag	09:00 - 17:00

Telefoon

+32 2 762 08 01

Website

http://www.businesselements.eu/

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