BDWEB-Domain and Hosting

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10/05/2016

Orderbox Database Outage RCA-
Summary for the Orderbox database Outage :
What happened ?
At around 01:00 AM GMT (06.30 AM IST) on May 9th 2016, the Orderbox platforms latency started increasing and some requests started to timeout.
During the same time our firewall, at our corporate head offices, malfunctioned and we couldn’t access the servers or various control panels for a period of time. Due to this, we were initially led to believe that our Data Centre is under DDOS attack and we spent some time investigating that.
Our technical staff from other locations were able to identify that the Data Centre is not under attack and we then started isolating the real issue.
On debugging, using logs and various metric dashboards, it was found that certain SQL queries were taking too much time to complete and thereby blocking other queries. This caused the database connections to pile up on the application servers and exhaust all database connections to the system.
To resolve the issue, we killed the offending queries & optimised the tables. We then put up an emergency maintenance notice and restarted the web apps to clear up the blocked connections.
Next steps :
To prevent such issues from happening again, we will be taking the below mentioned actions :
Investigate the offending queries & tables and identify how latency increased suddenly and take relevant preventive measures.
Review redundancy measures for accessibility to our Data Centre’s in case of corporate network issues and implement the necessary measures.
Failover to a new database server to rule out hardware issues.

Maintenance window :
As mentioned above, to rule out any hardware issues we will be performing a failover of the current primary database server to a standby. The schedule is mentioned below :
Date : May 22nd 2016.
Start Time : 02.30 AM GMT (08.00 AM IST)
Duration : 1 hour
Post failover we will also be running some stress tests / burn-ins on the current primary to identify any hardware issues.

Orderbox Database Outage RCA Posted: May 10, 2016 Summary for the Orderbox database Outage :What happened ? At around 01:00 AM GMT (06.30 AM IST) on May 9th 2016, the Orderbox platforms latency started increasing and some requests started to timeout. During the same time our firewall, at our corpora...

10/05/2016

Minds + Machines Maintenance Notice | May 12,2016-
A maintenance will be carried out by the Minds + Machines Registry as per the schedule mentioned below :

Maintenance Details :



Date


12th May,2016


Start Time


07:00 AM UTC | 12:30 PM IST


End Time


09:00 AM UTC | 2:30 PM IST


Duration


2 Hours



During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for all domains under the Minds and Machines Registry.

This outage will have no impact on the resolution/working of your already registered domain names.

You can get in touch with our support team in case of any queries.

Minds + Machines Maintenance Notice | May 12,2016 Posted: May 10, 2016 A maintenance will be carried out by the Minds + Machines Registry as per the schedule mentioned below : Maintenance Details : Date 12th May,2016 Start Time 07:00 AM UTC | 12:30 PM IST End Time 09:00 AM UTC | 2:30 PM IST Duration...

08/05/2016

Connectivity issues with the .UK Registry-
We are currently facing connectivity issues with the .UK Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name registrations, renewals and transfers.

The stuck actions would go through once the connections are up and running.

We are communicating with the .UK Registry to get this fixed and have the connectivity restored as soon as possible.

Please note that this will have no impact on the resolution / working of your already registered domain names.

Please get in touch with our Support Team in case you have any queries.

Connectivity issues with the .UK Registry Posted: May 8, 2016 We are currently facing connectivity issues with the .UK Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name registrations, renewals and transfers. The stuck actions would…

05/05/2016

Connectivity issues with .MX Registry-
We are currently facing connectivity issues with the .MX Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name registrations, renewals and transfers.

The stuck actions would go through once the connections are up and running.

We are communicating with the .MX Registry to get this fixed and have the connectivity restored as soon as possible.

Please note that this will have no impact on the resolution / working of your already registered domain names.

Please get in touch with our Support Team in case you have any queries.

Connectivity issues with .MX Registry Posted: May 5, 2016 We are currently facing connectivity issues with the .MX Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name registrations, renewals and transfers. The stuck actions would go t...

05/05/2016

Connectivity issues with .BR Registry-
We are currently facing connectivity issues with the .BR Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name registrations, renewals and transfers.

The stuck actions would go through once the connections are up and running.

We are communicating with the .BR Registry to get this fixed and have the connectivity restored as soon as possible.

Please note that this will have no impact on the resolution / working of your already registered domain names.

Please get in touch with our Support Team in case you have any queries.

Connectivity issues with .BR Registry Posted: May 5, 2016 We are currently facing connectivity issues with the .BR Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name registrations, renewals and transfers. The stuck actions would go t...

30/04/2016

CentralNic Registry Maintenance Notice | May 5th-
A maintenance will be carried out by the CentralNic Registry as per the schedule mentioned below :

Maintenance Details :


Date


Time


Duration


5th May, 2016


10:00 AM UTC | 03:30 PM IST


2 Hours



During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for CentralNic domain names.
This outage will not have impact on the resolution/working of your already registered domain names.

Please reach out to the Support Team in case of any queries.

CentralNic Registry Maintenance Notice | May 5th Posted: April 30, 2016 A maintenance will be carried out by the CentralNic Registry as per the schedule mentioned below : Maintenance Details : Date Time Duration 5th May, 2016 10:00 AM UTC | 03:30 PM IST 2 Hours During the maintenance, you will not b…

30/04/2016

.IN Registry Maintenance Notice | May 5th-
A maintenance will be carried out by the .IN Registry as per the schedule mentioned below:

Maintenance Details :


Date


Time


Duration


5th May, 2016


02:00 PM UTC | 07:30 PM IST


5 Hours



During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .IN domain names.
This outage will not have impact on the resolution/working of your already registered domain names.

Please reach out to the Support Team in case of any queries.

.IN Registry Maintenance Notice | May 5th Posted: April 30, 2016 A maintenance will be carried out by the .IN Registry as per the schedule mentioned below: Maintenance Details : Date Time Duration 5th May, 2016 02:00 PM UTC | 07:30 PM IST 5 Hours During the maintenance, you will not be able to regis…