humii

Combining cutting-edge technology with real human analysis of the entire online shopping experience.

23/01/2023

🛍️ Frequently asked humii Mystery Shopper questions! 🛒

When it comes to deciding what to purchase during our mystery shops, we come at this from a few different angles.

First of all, it’s important we are shopping your core product range.

If you’re a footwear retailer, we make sure we’re buying shoes as a priority, but will also look at other products you have available.

At the start of each week, we provide our analysts with direction on where to buy products, as well as a few options for types of things to buy and budget. However, we never tell them exactly what to purchase.

This allows our team to interact with your website more naturally, the way your customers do.

Curious to know how your store compares? Get in touch with us today to book a free, no-obligation demo!

https://www.humii.co/

17/01/2023

How does your customer experience compare?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, on average, 76% of shoppers were initially greeted by a bot via retailers live chat.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

15/01/2023

PSA: The future of mystery shopping is here! 🕵️‍♂️

… and we’ve got the solution!

By combining cutting-edge technology with real human analysis of the entire shopping experience 🤯

But, how many mystery shops per week should you be undertaking?

Good question!

We recommend a minimum of 3 x shops per week.

This is important, as we are capturing a big enough data set to ensure that our scoring is a true reflection of opinions from a diverse range of shoppers.

We want to be absolutely certain that we aren’t just reporting on one instance, as this will not be a true representation of your overall customer experience.

By reporting regularly, you will be able to see the impact of your actions on the end-to-end customer experience, and also see how quickly you can influence customer perceptions.

Interested in knowing more? Start prioritising your customer experience today! To find out more about how humii can help your retail business thrive, get in touch today and book in for a free demo!

https://www.humii.co/

12/01/2023

🤔 What is a good humii score?

Good question! We’re glad you asked 🤗

When it comes to your humii score, there are a number of factors, across our 8 dimensions that go into it.

If you want to know how you’re shaping up against others, the best place to start is with our comparison scores.

Or, alternatively, you can also look at it this way: the higher your humii score, the better shopping experience you’re providing customers.

The closer you get to 💯, the more likely customers are to convert and stick around.

Are you ready to make 2023 a roaring success? It’s time you prioritised your customer experience. To find out more about how humii can help your retail business thrive, get in touch today!

https://www.humii.co/

08/01/2023

New Year, New Customers … ?

Start the year on the right foot - that’s with your customer experience front of mind!

Ensure that you are putting your business’ best foot forward so that you can increase conversions and retain loyal customers through creating an unbeatable customer experience.

Not sure where to start?

Book in for a FREE Humii demo and we can show you how it’s done!

06/01/2023

How sustainable do customers think your online store is?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, 50% of products were shipped in packaging that shoppers considered to be eco-friendly.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

06/01/2023

Forget NPS, this is the only customer experience number that matters…

Introducing Humii, the future of mystery shopping.

By combining cutting-edge technology with real human analysis of the entire shopping experience, we can provide you with a truly unique customer experience health check with independent, unbiased, human perspectives covering the entire online shopping lifecycle.

Find out how your business fares - book in for a FREE demo now.

05/01/2023

Is your Customer Experience in shape?

If you're not sure, or suspect things could be better, it’s time to book a humii health check!

What is a humii health check, you ask?

It’s an intensive, end-to-end analysis across your entire online shopping experience, conducted by our team of expert online shoppers.

✔️20 x mystery shops across 6 or 10 weeks
✔️Detailed performance summary
✔️Competitor benchmarking
✔️ Recommendations for improvement

WE do the legwork and identify hotspots. YOU get clear, direct, actionable insights on how to improve your customer experience.

If you want to make 2023 a roaring success, it’s time you prioritised your customer experience. To find out more about how humii can help your retail business thrive, get in touch today!

03/01/2023

Humii Dashboard = LAUNCHING SOON! 🚀

We’ve been hard at work on creating the Dashboard, aka your live, interactive web portal and single source of truth for full visibility across your entire retail customer experience.

Here’s a little taster of what you can expect …

27/12/2022

How does Humii work?

Our team of real people continuously shop online and evaluate experiences across the entire retail industry.

We analyse this data, calculate scores and provide retailers with simple, elegant, unbiased reporting.

Curious to see the final product? Book in your FREE demo now | https://www.humii.co/contact

22/12/2022

From our team to yours, wishing you a Merry Christmas! 🎄 🎅

21/12/2022

Humii Customer Shoutout 👐

Can we get a HELL YEAH for the team at .au and their awesome efforts ensuring that customers have a great time?!

Our shoppers love:

👟 The ultra-responsive customer support that is able to turn support requests around at the speed of light

👟 The exhaustive, detailed product reviews that help customers to evaluate the product quality and validate purchasing decisions

Address

Wollongong, NSW

Website

http://www.humii.co/

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