23/09/2022
Optus has been the victim of a cyberattack and is investigating the possible unauthorised access of current and former customers’ information. We acted quickly to stop this attack. Optus services, including mobile and home internet, are not affected, and messages and voice calls have not been compromised. Optus services remain safe to use and operate as per normal.
We are working closely with the Australian Cyber Security Centre, key regulators and authorities to mitigate any risks to customers. We also notified the Australian Federal Police and financial institutions. While we are not aware of customers having suffered any harm, we encourage you to have a heightened awareness across your accounts, including looking out for unusual or fraudulent activity, as well as any notifications which may seem odd or suspicious.
We have posted a comprehensive FAQ, which we will update frequently: bit.ly/3BGDggi.
To help protect against fraud, we recommend keeping across reputable sources such:
- Identity Theft: moneysmart.gov.au/banking/identity-theft
- Identity Fraud: https://www.oaic.gov.au/privacy/data-breaches/identity-fraud
We will be contacting impacted customers soon with further information, and details on how we'll be supporting them.
If you believe your account has been compromised, you can reach us on the My Optus App, which remains the safest way to interact with Optus, or by calling 133 937.
Optus notifies customers of a cyberattack that has allowed unauthorised access to customers personal information.
