05/05/2026
Hello everyone,
An update on what is happening with Digital Matrix Computers.
First, I want to acknowledge the massive patience and understanding most of you have shown.
I had to step back from daily replies after nearly two months of 10+ hour days took a serious toll on my physical and mental health I likely would have worked myself into a hospital bed otherwise.
It is with a truly broken heart that I must share Digital Matrix will not be able to re-open. Despite the support of our friends in the business and wider community, the insurance process has dragged on so long that time has simply run out.
I am not a large corporation with lawyers and corporate budgets to fall back on just a regular guy who worked and saved for the better part of a decade to reach this point. Due to someone else's actions, that dream has been torn from my hands, along with the livelihoods of myself and my hardworking, loyal team.
The harsh truth is that sometimes you can do everything right and still lose.
Insurance is striving to pay as little as possible and it is an uphill battle, with many more months of waiting ahead. The outlook, frankly, is not good it is unlikely any of us will get the fair outcome we are hoping for. The battle continues likely for a long time.
I want to be open with you: I have personally lost over $80K that I put into this dream. I don't say that to compete with anyone's pain as loss is loss and not something to be compared, only to make clear that if anyone understands how devastating this is, I am firmly one of them.
To achieve a dream is a rare thing, and to have it taken without warning is a pain that is hard to put into words.
I also need to share that these events have unfortunately brought out the worst in a very small number of people. I have been the target of what can only be described as stalking and veiled threats, including people coming to my home and disabling my power to lure me outside and ambush me. The police are now involved.
Your home should be the one place you feel safe that sense of sanctuary has been destroyed, and protecting myself and my loved ones has taken a great deal of my attention lately.
On a more positive note, my team. I count myself the luckiest boss alive to have worked alongside such fine, knowledgeable, and genuinely decent people. They never wavered in their support, even as we crossed the threshold of closing. I count them all among my friends and know what an honour that is.
On a personal note, I would be remiss not to mention my partner, who has been my guiding light in the chaos and my immovable rock in the storm many a day the only thing keeping me going and putting a smile on my face. Even now, I count myself one of the luckiest men alive for the support of my loved ones. Those we call family blood or not are truly what matters when the cards fall against you.
One practical note: if you have insurance and need proof that your system was in the building at the time of the fire, please email [email protected] or [email protected] with the subject Proof of Loss and I will provide a letterhead confirming it. Please be patient it is just me now.
I don't think I can adequately express how grateful I am to have been captain of the good ship DMC, even for a short time. What a joy it has been.
With both a shattered and grateful heart farewell, and thank you.
Tom.
