Unified Recording iis an ecosystem of technologies which work together to provide best in class call recording , screen capture and agent evaluation. Unified Recording has been built from the ground up in consultation with customers, leading voice and data technologists and a number of solution
vendors to solve current and future call recording requirements. The products are designed to work with
legacy (E1/T1/PRI ISDN, Radio and analogue systems). The technical group at Unified Recording have also built
a best in class VoIP SIP recording engine. Most recently we are proud to announce the addition of Mobile Call recording with the Android Platform. Unified Recording is built on a modular approach using proven technologies, which is the reason the product has proven to be scalable, reliable and flexible. This approach allows the product to scale from 2 users all the way to multiple thousands of users, residing in multiple locations on an enterprise network. Best of all in the enterprise model, Unified Recording can be configured to provide a single
repository and interface for all calls. UR uses AES-256 bit encryption to encrypt all call recordings and screen captures. One of the most powerful features of UR is its ability to search and index calls. Not only does UR provide key search fields, it also provides a large number of customer configurable fields, including a memo field. The UR hardware is engineered using best quality components. Our professional series uses built in hardware RAID-1 redundancy. Additionally UR can run in a virtualised environment. What every the configuration, UR provides a complete, no fuss, turnkey call recording solution.
