sixfive

sixfive Empowering our clients through partnership to have confidence in their technology and control of their business. We believe that technology should just work.

We champion innovative technology in the cloud to empower your business to achieve greater connectivity, productivity and communication. Our team has broad experience across web, mobile and cloud technology with an amazing ability to make it work for you. We empower our clients through partnership to give them confidence in their technology and control over their business, so that they can concent

rate on delivering their product at the best of their capability. We do this by continual improvement and building of knowledge around WordPress and Google Workspace and supporting technologies.

04/09/2026

If your process stops after the sale… you’re leaving repeat business on the table.

The easiest workflows to automate are often the ones that happen after someone buys.

What happens after the sale in your business?

We start every client engagement with the same question."If you were not here tomorrow, what would break?"The answers ar...
04/09/2026

We start every client engagement with the same question.

"If you were not here tomorrow, what would break?"

The answers are always revealing.

"Nobody else knows how to run the invoicing."
"I am the only one with the admin password to our Google Workspace."
"The supplier portal login is in my personal password manager."
"Our client onboarding process exists entirely in my head."

Every answer is a process that needs documenting. Every answer is a single point of failure.

Once we have the list, we prioritise. Five processes first. The five that would cause the most damage if the knowledge holder disappeared.

For most businesses, that list includes client onboarding, invoicing, password management, vendor contacts, and cloud platform admin access.

Then we set up the infrastructure. A shared wiki. A password manager. Google Drive with clear naming conventions. Screen recording tools for complex walkthroughs.

The whole setup takes a few weeks, not months. And once it is running, the business owner can take a holiday without their phone ringing every hour.

That is the goal. A business that passes the bus test. That is the Profit Stack OS in action.

Since 2014, Benchmarking.com.au has worked with Duncan and SixFive to improve their client experience and simplify the a...
03/09/2026

Since 2014, Benchmarking.com.au has worked with Duncan and SixFive to improve their client experience and simplify the administrative side of their business.

The result? They now process twice the client volume with the same staff.

Markus Hugenschmidt, their Managing Director, credits it to what he calls a "business smart approach." Not just technology for technology's sake. Cloud tools applied to real operational problems.

"We have filled gaps in product delivery and client satisfaction."

This is what happens when you extract knowledge from one person's head and turn it into a system.

The invoicing quirks that only the accounts person understood? Documented and built into the workflow. The client onboarding steps that lived in the founder's memory? Written down and shared via Google Workspace. The workarounds that only made sense to the person who created them? Replaced with proper cloud-based processes.

Twice the client volume. Same team. Same hours.

That does not happen by working harder. It happens by building cloud systems that remove the bottleneck of individual knowledge.

If your business depends on one person remembering how everything works, you have room for this kind of improvement.

Five steps to make your business bus-proof.1. Map out who knows what.List every process that only one person understands...
02/09/2026

Five steps to make your business bus-proof.

1. Map out who knows what.
List every process that only one person understands. Write a name next to each one. If any task has only one name, that is a vulnerability.

2. Pick the top five and start there.
Client onboarding. Invoicing. Password management. Vendor contacts. Cloud platform admin access. Get those five documented before anything else.

3. Use cloud tools your team will actually use.
A shared wiki in Notion or Google Sites. A password manager. Google Drive with a clear folder structure. Screen recordings for complex processes.

4. Build documentation into daily work.
Every time someone asks "how do I do X?", answer it, then write the answer down. If you have explained it twice, it needs a document.

5. Test it with the bus standard.
Hand the document to someone who was not involved. Ask them to follow the steps without help. If they get stuck, the document needs more work.

Pick one per week. In five weeks you have a searchable library your team can rely on. No huge cost. No consultants required.

Need help setting up the systems? That is what SixFive does. The Profit Stack OS starts here.

01/09/2026

If your process only works on a whiteboard… AI won’t fix it.

Automating the wrong workflow just makes the wrong process faster.

Are you automating the wrong process?

"It is wonderful to have the team at SixFive sorting out a part of our business that is so important but which we know n...
01/09/2026

"It is wonderful to have the team at SixFive sorting out a part of our business that is so important but which we know nothing about."

Megan Gooding is the Managing Director of Three Farmers Australia. She brought us in when her business technology became a blind spot.

"Duncan and his team took the time to understand the needs of our business which enabled them to set the foundations for us to work efficiently now and in the future."

Two things stand out in Megan's experience.

First, she admits that technology is a part of her business she knows nothing about. That is not a weakness. That is honest self-awareness. Most business owners are in the same position. They know their cloud platforms matter. They do not know what good looks like.

Second, notice the phrase "foundations." Not a quick fix. Not a reactive patch. Foundations. The kind of work that makes a business run properly long after the initial setup is done.

When you extract the knowledge from the founder's head and build cloud systems around it, you create a business that functions whether Megan is in the room or not.

That is the bus test in action. That is the Profit Stack OS.

31/08/2026

Small businesses don’t need more chaos.

They need clearer messaging, better systems, and tech that actually works.

That’s the difference between good and excellent.

Once you have documented a process, hand it to someone who was not involved in creating it.Ask them to follow the steps ...
31/08/2026

Once you have documented a process, hand it to someone who was not involved in creating it.

Ask them to follow the steps without your help.

If they can complete the process from start to finish, you have passed the bus standard for that task.

If they get stuck or need to call you for clarification, the document needs more work.

This is the test we run with every client at SixFive. We do not just help businesses set up Google Workspace and organise their cloud platforms. We help them build the systems for capturing and sharing knowledge so the business keeps running whether the owner is in the room or not.

Run the bus test quarterly on your most critical processes. Things change. People change. Your documentation needs to keep pace.

Start with one process this week. The single process that would cause the most chaos if you were not available. Write it down. Not perfectly. Not in a polished template. Just capture the steps and the context that someone else would need.

That is your first bus-proof process. One down.

Then next week, do another one. In a few months, you will have a searchable library your team can actually rely on.

A two-minute screen recording beats a ten-page manual.Some processes are just easier to demonstrate than describe.How yo...
28/08/2026

A two-minute screen recording beats a ten-page manual.

Some processes are just easier to demonstrate than describe.

How you run the monthly report. How you process a refund in the POS system. How you set up a new client in the CRM. How you troubleshoot the workflow that always needs attention on Wednesdays.

A quick Loom or screen recording captures the context that written instructions miss. The mouse movements. The order of clicks. The "and then you wait for this loading screen before you do the next thing" moments.

Written documentation is still important for reference. But screen recordings are the fastest way to get knowledge out of one person's head and into a place the rest of the team can access.

Here is a habit that works.

Every time someone new joins the team, have the person training them record their screen as they walk through each process. Five minutes per task. Label the recordings clearly and store them in Google Drive.

By the time you have onboarded three people, you have a video library that covers 80% of your daily operations.

No manual required. Just cloud-native documentation that lives where your team already works.

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Sydney, NSW
2627

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+61280065082

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