Pnyx

13/10/2026

Unauthorised use of a restrictive practice: is it 24 hours or 5 business days? 🤔

It's one of the most commonly mixed-up timeframes in NDIS behaviour support. Here's the rule:
✅ No harm caused: report within 5 business days
✅ Person was harmed: report within 24 hours

Either way, the clock starts when your organisation becomes aware, not when the paperwork gets to a manager.

Implementing providers also have a monthly report due within 5 business days of month end, even in months when no practice was used.

Our guide covers the rules and the mistakes that are easiest to make 👇
https://www.pnyx.com.au/blogs/ndis-restrictive-practice-reporting-requirements

06/10/2026

If you've applied for SIL registration, you can keep supporting your participants while you're assessed. 👏

But the application was step one. SIL providers need to meet two sets of NDIS Practice Standards: the new SIL module, and the core module.

The new one gets all the attention. The core module is where the everyday work lives:

✅ Incidents recorded, responded to and learned from
✅ Risks identified and managed
✅ Complaints easy to raise and well handled
✅ Workers with current, recorded checks

In a 24/7 service with lots of workers across several homes, that's a lot to track in shift books, spreadsheets and inboxes.

Try a simple weekly check: open incidents, risks due, complaints waiting, worker checks expiring. If it takes minutes, you're in good shape. If it takes an afternoon, that's the gap.

Our guide covers what the Practice Standards expect while you're assessed 👇
https://www.pnyx.com.au/blogs/sil-providers-ndis-practice-standards-after-you-apply

29/09/2026

Two providers, one plan — but is anyone actually checking they're on the same page?

When someone in Supported Independent Living has a behaviour support plan, the practitioner who wrote it and the SIL team living it every shift are supposed to work as one team. NDIS rules expect it.

In practice, that's usually where it breaks — a plan buried in an inbox, notes on paper, a hard week the practitioner only hears about weeks later.

We've put together a full guide on what each provider needs to do. About a 7-minute read 👇

NDIS rules expect behaviour support practitioners and SIL providers to work together. What each must do, where it breaks down, and how to work as one team.

29/09/2026

If someone you support has a behaviour support plan, chances are two different providers are involved — the practitioner who wrote it, and your SIL team who lives it every shift. 🤝

The NDIS rules expect them to actually work together. Not just email a PDF back and forth. That means:

✅ The plan is written with your input, not just handed to you
✅ Your team gets trained on it — and so does every new worker who joins later
✅ You're recording the data the practitioner needs to know it's working
✅ Anything that changes gets shared early, before it becomes a bigger problem

Where this usually falls apart isn't the care — it's the handover between two organisations using two different systems. A plan buried in an inbox. Notes on paper. A rough week the practitioner only hears about a month later.

We've put together a full guide on what each provider needs to do, and practical ways to keep both teams on the same page 👇
https://www.pnyx.com.au/blogs/behaviour-support-and-sil-providers-working-together

NDIS National Disability Insurance Scheme NDIS Providers Network Provider Institute of Australia

25/09/2026

Are your DEX submissions being rejected?

CHSP Stage 3 has been live since 11 August, and the new fields are one possible reason sessions fail.

We've written up what changed, which activities are affected, and where the guide and DEX give different answers. Handy if one session keeps failing and you can't see why.

"DEX decides which Stage 3 fields apply to each of your....." Read more: https://www.pnyx.com.au/blogs/why-stage-3-dex-fields-differ-from-chsp-guide

22/09/2026

Does your case management software actually do the heavy lifting?

If you’re managing your caseload manually or relying on messy spreadsheets, you're doing extra work that your software should be handling.

See if your current system ticks these boxes:
- Caseload Tracking: Track NDIS funding periods across your whole caseload — so you know which participants are at risk before an invoice gets rejected.
- Seamless Payroll: Export payroll data straight into Xero, MYOB, QuickBooks, or Employment Hero — without the monthly Excel rebuild.
- Instant Scheduling: Send mobile push notifications to support workers the moment a shift goes unassigned.

Comm.care does all of this, freeing up your team to focus on what matters most — delivering great care. 🤝

If you're managing any of this manually right now, it's worth having a look at what you're missing.

Read the full breakdown: https://www.pnyx.com.au/blogs/what-your-case-management-software-should-be-doing-for-you

Book a demo: https://www.pnyx.com.au/request-a-demo

17/09/2026

Unregistered SIL providers: 1 October 2026 is the deadline.

If you're delivering Supported Independent Living without NDIS registration, you must submit a valid registration application by 1 October to keep delivering while it's assessed.

But lodging the application is the easy part.

Registration gets you through the door. Staying registered means meeting the NDIS Practice Standards, including the new SIL module, every single day.

For a 24/7 service, that's a lot to prove:
- Many workers across rotating shifts, often in several homes
- Constant handovers
- Incidents that need a fast response
- Claims across hundreds of hours

When that evidence lives in paper notes, group chats and spreadsheets, a good service can still struggle to show it.

Try this: pick three participants. Pull up their care instructions, last week's progress notes, any incidents, and who was on each shift.

If it takes hours, that's not a people problem. It's a systems problem.

Our updated guide covers each registration pathway, and what a bulletproof case management system looks like for SIL: https://lnkd.in/gRUNeDGE

15/09/2026

💬 Straight from our Client Advisory Board — thank you Bianca Phelan at Keep Connected Support Coordination! 👏

Bianca told us multiple funding periods has been working seamlessly for her team since it shipped — every participant, no exceptions.

She also said something we're proud of: unlike a lot of other systems, we actually listen and build from what providers tell us. 🙌

That's exactly why we run the CAB every quarter — real feedback from real providers, shaping what we build next.

Thanks for being in the room, Bianca!

Keep Connected Support Coordination → https://keepconnectedsupportcoordination.com.au/

03/09/2026

💬 Some kind words from David Fellows at The Fellows Foundation 👇

David runs his service solo these days — no big team, no admin support, just him keeping care and paperwork ticking along.

Here's what he shared with us:

"I've been really impressed with how quickly Comm.care integrates new features. Even running solo now, it still works well for me — simple enough to manage progress notes and invoicing without a full team behind it."

This means a lot to hear. We want Comm.care to work just as well for a one-person service as it does for a big provider. 🙌

Thanks, David.

Find out more about the great work at The Fellows Foundation: https://thefellowsfoundation.org.au

26/08/2026

SIL providers: if you're getting claim rejections since July, this is likely why.

From 1 July 2026, Registration Group 0115 was replaced by 0138. Claims submitted under 0115 after that date are being rejected automatically.

Here's what needs to change:

1. Registration group: 0115 → 0138
2. Rates: update to the 2026–27 Pricing Schedule
3. Pre-30 June services: still claim under 0115 — separately

Registered under 0115? The transition to 0138 is automatic. You don't need to reapply — but you do need to update your billing.

Unregistered and delivering SIL? The October 2026 deadline is approaching. Plan managers will be required to reject your invoices after that date.

Step-by-step guide: https://www.pnyx.com.au/blogs/how-to-invoice-ndis-line-item-0138-sil-providers