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The IT Agency

Name: The IT Agency
Address: Suite 48, 14 Narabang Way, Sydney, NSW, 2085, AU
Telephone: +61283174730

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The IT Agency

The IT Agency is a collaboration of highly-experienced IT & Telecoms Support professionals bringing the best in specialised, 24/7 IT & Telecoms Support.

The IT Agency is a collaboration of four highly-experienced IT & Telecoms Support professionals and support staff bringing the best in specialised, 24/7 IT & Telecoms Support

16/06/2026

Every SMB has one.

The shared password everyone somehow knows. Sometimes it is written on a whiteboard. Sometimes it lives on a sticky note near reception.

Most cyber risk inside SMBs does not start with sophisticated attacks, but with operational shortcuts that became habit over time.

We put together 5 cyber security red flags we notice almost immediately walking into offices.

None of them mean a business is poorly run, most are just signs that growth happened faster than internal processes.

Read about them here: https://www.theitagency.com.au/knowledge-centre/the-cyber-security-red-flags-i-notice-instantly-in-offices/

The IT Agency helps keep businesses connected, protected, productive and supported through cyber governance, compliance, AI and managed IT solutions. As a Microsoft Solutions Partner and SMB1001 Gold Certified MSP, we help businesses simplify IT, implement technology securely and strengthen resilience. Talk to us about building a more secure and future-ready business.

09/06/2026

153 Teams messages a day. Add emails, meeting notifications and calendar alerts and the average employee experiences roughly 275 interruptions during a standard workday.

That is one every two minutes during core hours, and it takes more than 23 minutes to fully regain focus after each disruption.

In environments where notifications arrive continuously, sustained concentration becomes almost impossible to maintain.

The good news - a few relatively small configuration changes inside Microsoft 365 usually improve focus almost immediately, without adding new software or changing how people work.

Here is where to start. https://www.theitagency.com.au/knowledge-centre/why-your-teams-notifications-are-destroying-your-attention-span-and-how-to-fix-it/

The IT Agency helps keep businesses connected, protected, productive and supported through cyber governance, compliance, AI and managed IT solutions. As a Microsoft Solutions Partner and SMB1001 Gold Certified MSP, we help businesses simplify IT, implement technology securely and strengthen resilience. Talk to us about building a more secure and future-ready business.

28/05/2026

You are probably paying for features in Microsoft Teams that could save you hours every week and they are already included in your plan.

Most businesses use Teams for calls and chat and stop there.

But underneath that there is a whole set of tools that can make your meetings shorter, your follow ups faster and your team more organised without adding any new software or cost.

Find out what you are missing.

https://www.theitagency.com.au/knowledge-centre/five-ways-to-run-a-better-meeting-with-microsoft-teams/

26/05/2026

From 1 July, software licensing changes will affect what thousands of small businesses pay for technology every month. Most won't know until the invoice lands.

If your licences are set to auto-renew, now is the time to check. Wrong plans and unused features are among the most common sources of unnecessary IT spend, and they're also the easiest to fix.

A quick review before 30 June is all it takes to go into the new financial year paying only for what you actually need.

Read this before you renew.
https://www.theitagency.com.au/knowledge-centre/planning-your-it-investment-for-fy27-what-small-businesses-need-to-know/

21/05/2026

The IT Agency's leadership team recently attended the 2026 Australian Cyber Summit.

Here are 5 practical cyber security actions small and mid-sized businesses can take right now based on the latest insights from the event.

1️⃣ Don’t rely on cyber insurance alone

Cyber insurance can help reduce financial exposure, but it does not prevent operational disruption or reputational damage. Businesses should strengthen monitoring, response capability and recovery readiness before an incident occurs.

2️⃣ Train your team to spot emotional triggers

Most cyber incidents still begin with phishing, urgency or impersonation. Regular awareness training helps employees pause, identify suspicious activity and reduce avoidable risk.

3️⃣ Turn on multi-factor authentication everywhere possible

Many businesses still do not have MFA enabled across critical systems. Start with email, Microsoft 365, finance systems and HR platforms to reduce account compromise risk.

4️⃣ Put cyber security on the leadership agenda

Don’t leave cyber risk to IT alone. Add cyber security, business continuity and operational risk as regular leadership or management meeting discussions.

5️⃣ Treat cyber security as part of business growth

Customers, insurers and suppliers increasingly expect businesses to demonstrate strong security practices. Strong cyber governance can strengthen trust, improve resilience and support commercial opportunities.

The businesses taking practical, consistent steps now instead of treating cyber security as just an IT issue will be in a much stronger position over the next few years.

The IT Agency helps keep businesses connected, protected, productive and supported through cyber governance, compliance, AI and managed IT solutions. As a Microsoft Solutions Partner and SMB1001 Gold Certified MSP, we help businesses simplify IT, implement technology securely and strengthen resilience. Talk to us about building a more secure and future-ready business.

19/05/2026

The IT Agency has achieved SMB1001 Gold Certification, the third tier of the Australian cyber security standard for small and medium businesses.

For small and medium businesses, SMB1001 is widely regarded as the most practical cyber security certification available. It sets a high bar without the complexity of broader enterprise standards.

If you've been looking for a clear path to cyber security certification, SMB1001 is worth understanding. We've written about why we chose it, what the process involved, and how we help other businesses get certified too.

We're really proud to have achieved Gold Certification and look forward to helping others do the same.

https://www.theitagency.com.au/knowledge-centre/the-it-agency-is-smb1001-gold-certified-for-cyber-security/

17/05/2026

Cybercriminals are sending convincing messages asking people to enter a Microsoft code to view a document or resolve an issue. The website looks real, because it is real.

But when you log in to view this document, you unknowingly give a complete stranger access to your account or work systems. This isn’t about stealing passwords, it’s about tricking you into letting someone else connect their device to your account.

What to remember:

❌ Never enter a code you didn’t request

⚠️ Be cautious of urgent document or security messages

⏸️ Pause and check before signing in

Rule of thumb: Don’t log in to view a document, request, or alert unless you were expecting it.

13/05/2026

Great day at the 2026 Australian Cyber Summit with Richard Grace and Ron Rosenbaum representing The IT Agency alongside leaders across Australia’s cyber and resilience sector.

Strong conversations around cyber governance, AI, identity security and the growing business impact of cyber risk.

A clear theme throughout the summit:
Cyber security is no longer just an IT issue. It’s now a business, leadership and risk management priority.

Great catching up with the team from Huntress, Wayne Small, Andrew Curtis and others across the industry sharing insights on where cyber resilience is heading next.

Looking forward to continuing the conversations.

The IT Agency helps keep businesses connected, protected, productive and supported through cyber governance, compliance, AI and managed IT solutions. As a Microsoft Solutions Partner and SMB1001 Gold Certified MSP, we help businesses simplify IT, implement technology securely and strengthen resilience. Talk to us about building a more secure and future-ready business.

12/05/2026

There are two cyber security certifications Australian businesses keep asking us about and many are looking into the wrong one for their stage of growth.

Before you commit to a certification pathway, it is worth understanding what each one actually requires, what it costs and who it is really designed for.

The answer is not always what people expect.

We have broken down exactly how they compare so you can make the right call for your business.

https://www.theitagency.com.au/knowledge-centre/smb1001-or-iso-27001-how-to-choose-a-cyber-security-certification-as-an-smb/

30/04/2026

Your staff are already using AI. The question is whether you know which tools, what data they are accessing, and who is checking the outputs.

Most small businesses are in reactive mode - tools go live before policies do.

And that gap is where problems start.

Ron Rosenbaum spoke about this at Fin365 Symphony 2026: "Good AI is really going to transform the business. It's going to help you, reduce the time it takes to do things for efficiency."

The opportunity is real.

Here is how to get the most out of it safely. https://www.theitagency.com.au/knowledge-centre/adopting-ai-safely-and-deliberately-what-it-looks-like-for-a-small-business/

Address

Suite 48, 14 Narabang Way
Sydney, NSW
2085

Opening Hours

Monday	9am - 6pm
Tuesday	9am - 6pm
Wednesday	9am - 6pm
Thursday	9am - 6pm
Friday	9am - 6pm

Telephone

+61283174730

Website

http://www.theitagency.com.au/

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