Payam Data Recovery Australia Pty Ltd

Payam Data Recovery Australia Pty Ltd The official page for Payam Data Recovery Australia Pty Ltd. The World's best data recovery company! See: https://www.payam.com.au/
Phone: 1300 444 800
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Payam Data Recovery - Sydney CBD. Fast data recovery for hard drives, SSDs, RAID, Apple devices, USB drives. 24/7 emergency service. Free quotes, transparent pricing, 100% privacy guaranteed. Call today!

27/10/2026

Your WD My Passport shows 0MB and freezes your computer? Behind the scenes in our Sydney data recovery lab with a WD My Passport USB-C 2TB.

This is a real case we worked on. A customer in Adelaide had been trying to back up this drive for months, but every attempt failed. It ran at 100% usage, froze Windows Explorer, and the computer would not even boot with it plugged in. It held university files and photos from 2018.

How our data recovery engineers approached it:
1. Device Manager could see a WD USB device, but Disk Management showed 0MB capacity and no partition, so no recovery software could run.
2. On the Atola Insight Forensic via USB, the drive sounded fine mechanically but still would not detect properly. The USB interface was the bottleneck.
3. The PCB was removed and a SATA port was soldered to special locations on the circuit board, bypassing the USB controller entirely.
4. Connected to the Ace Lab PC-3000 over SATA, all the files and folders became visible. Diagnostics showed bad sectors, slow reading sectors and SMART warnings.
5. A sector-by-sector clone was made on the PC-3000, working around the bad and slow areas.

All the university files and photos from 2018 were recovered.

A tip from the case: a drive that sounds normal can still be failing. Bad sectors are silent, and every reconnect makes the heads work over damaged areas again.

If you have a WD My Passport like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

26/10/2026

Your iMac M4 is completely dead, with no power at all? Behind the scenes in our Sydney data recovery lab.

This is a real case we worked on. An iMac M4 arrived with no power and no signs of life. On this model the SSD is soldered to the logic board, so it cannot be removed. The only way to the data is to get the computer itself running again, and there were no schematics available for this model.

How our data recovery engineers approached it:
1. The ultra-thin front panel was carefully removed. One wrong move can crack the glass.
2. The logic board was taken out. Diagnostics showed no voltage at all from the power source.
3. With no schematics to follow, the power lines were traced by hand, looking for shorts. Injecting a small voltage did not reveal the fault, even after many attempts.
4. A second short was then found on another power line.
5. Under an infrared camera and microscope, a tiny capacitor near the camera module showed a small blown hole on its side. It was replaced, and the iMac powered straight back on.

All the data was backed up, then transferred to the customer's own drive. A full recovery.

A tip from the case: a repair like this is for getting the data back. Once the files are safe, it is worth arranging a permanent logic board repair through Apple or an authorised service provider.

If you have an iMac like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

25/10/2026

Two drives failed in your QNAP RAID 5? Behind the scenes in our Sydney data recovery lab with four WD Green 2TB drives.

This is a real case we worked on. A business owner in the Northern Territory had a QNAP NAS that kept crashing. Folders were sometimes visible, but no files could be copied, and critical business data for properties and administration was stuck inside.

How our data recovery engineers approached it:
1. All four drives were tested on the Atola Insight Forensic. Two were healthy, one had bad sectors, and one was not detected at all.
2. The undetected drive was opened in our laminar flow cabinet. Crash dust inside confirmed a head crash.
3. RAID 5 only needs three of four drives, so the three working drives were cloned. The healthy ones took about 10 hours. The drive with bad sectors took four days.
4. UFS Explorer detected the RAID but could not get past the damaged file system. File Scavenger got stuck at 3% after an hour.
5. With the RAID metadata likely altered, every disc order and block size combination was tested by hand. After several hours, the right one was found and all the files appeared.

Everything was saved to a new 10TB external drive.

A tip from the case: if a NAS keeps crashing, do not let it rebuild or swap drives yourself. On a degraded array that can overwrite data that is still recoverable.

If you have a QNAP NAS like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

24/10/2026

Your Synology RAID has been called unrecoverable? Behind the scenes in our Sydney data recovery lab with a Synology DS918+.

This is a real case we worked on. A customer in New Zealand sent in the drives from a Synology DS918+ running Synology Hybrid RAID with the BTRFS file system. Another company had held the drives for months, then declared the RAID fully corrupted and unrecoverable.

How our data recovery engineers approached it:
1. All four array drives were tested on the Atola Insight Forensic. Three were healthy. One HGST drive reported a password lock, usually a sign of a hardware or firmware fault. As a RAID 5 only needs three of four drives, it was set aside.
2. Windows Disk Management showed one of the three healthy drives had no partitions at all. Its partition table had been wiped.
3. WinHex confirmed all three drives were about 90% full of unique data. The content was there.
4. UFS Explorer and R-Studio both failed to auto-detect the array, but UFS Explorer did show the position of two of the drives.
5. Every possible disc order, stripe block size and RAID configuration was written down and tested one at a time. A few hours later, the right combination rebuilt the array.

About 12TB of data came back. Files were tested, and the data was returned on a 20TB WD external drive.

A tip from the case: a drive with a wiped partition table can look blank while the data is still intact. Being told it is unrecoverable is not always the end.

If you have a Synology NAS like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

23/10/2026

Your LaCie 2big has stopped showing up on your Mac? Behind the scenes in our Sydney data recovery lab with a LaCie 2big 20TB.

This is a real case we worked on. A Mac user from Sydney found his LaCie 2big was no longer detected. A new power supply and replacement cables made no difference. The fault turned out to be inside the enclosure: its internal RAID controller had failed.

How our data recovery engineers approached it:
1. The enclosure was opened and its two Seagate 10TB drives were removed.
2. Both drives went onto a drive dock connected to the recovery workstation.
3. Both mounted straight away as Time Machine volumes, each holding about 6TB of identical data. That meant the unit had been running RAID 1, a mirror, not RAID 0.
4. A new 10TB drive was formatted as Mac OS Extended (Journaled, Case-Sensitive), the format Time Machine uses.
5. Carbon Copy Cloner made a complete copy onto it, keeping the Time Machine structure intact. The copy took about 12 hours.

The full data set came back, and the new drive went home as a working Time Machine volume. Total turnaround was 2 days.

A tip from the case: when a LaCie 2big vanishes from your Mac, the drives inside are often fine. Knowing whether it was set up as RAID 0 or RAID 1 changes the recovery completely.

If you have a LaCie 2big like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

22/10/2026

Your QNAP says the RAID is healthy, but the volume will not mount? Behind the scenes in our Sydney data recovery lab with a 4-bay QNAP NAS.

This is a real case we worked on. A corporate client in Sydney had critical business data on a RAID 6 of four Seagate Barracuda 8TB drives. The NAS reported the RAID set as good, yet the volume would not mount. After repeated restarts and remount attempts, it stopped booting entirely.

How our data recovery engineers approached it:
1. All four drives were tested on the Atola Insight Forensic. Three looked completely healthy. The fourth had unusual SMART readings, but no warning or failure.
2. WinHex opened three of the drives. The fourth would not open at all.
3. UFS Explorer found the RAID 6 but no file system, then stalled for 10 minutes with no progress.
4. The suspect drive was cloned to a healthy drive on a DeepSpar Disk Imager. After eight hours the clone was 100 percent complete.
5. With the clone in place of the problem drive, the partition opened and random images opened perfectly.

Everything was copied to a new 20TB Seagate USB drive. Total turnaround was 24 hours.

A tip from the case: a healthy SMART status does not always mean a healthy drive. If a NAS will not mount, stop restarting it and get the drives tested.

If you have a QNAP NAS like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

21/10/2026

Two drives failed in your RAID 5? Behind the scenes in our data recovery lab with a four drive Seagate IronWolf array.

This is a real case we worked on. An architecture firm in Tasmania had a RAID 5 of four Seagate IronWolf 4TB drives holding project drawings, PDFs and 3D laser scan point cloud files. Two of the four drives failed. RAID 5 survives one failure, not two, so at least one failed drive had to be physically repaired.

How our data recovery engineers approached it:
1. All four drives were tested on the Atola Insight Forensic. Two were healthy. One failed drive was busy but quiet, the other clicked and ground.
2. The quieter drive was the safer first attempt, so it got a head swap with matching donor heads in an ISO 5 certified laminar flow cabinet.
3. The repaired drive was cloned on a DeepSpar Disk Imager, reaching 99 percent after eight hours.
4. Three RAID recovery programs could not auto-detect the array. WinHex sector comparisons were used to work out the stripe size, drive order and parity rotation, and the RAID was rebuilt manually in UFS Explorer.
5. Large PDFs that span several drives were opened to prove the rebuild was correct.

Every project archive, drawing, PDF and point cloud file came back. Nothing was missing.

A tip from the case: never try a software rebuild while a drive is clicking. Physical repair first, then clone, then rebuild on the clones.

If you have a RAID like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

20/10/2026

Bent your USB stick and now no computer will read it? Behind the scenes in our data recovery lab with an unbranded flash drive.

This is a real case we worked on. A Sydney school teacher accidentally bent her USB flash drive. The bend snapped a pin where the connector meets the board, and years of teaching documents and photos were on it with no backup. The drive was unbranded, with no markings and no published schematic to follow.

How our data recovery engineer approached it:
1. Under magnification, he traced the copper tracks outward from the broken pin, using continuity testing to find where each one went and which was torn.
2. He ran a short length of fine wire from the broken pin's pad to the next intact section of track, with precision microsoldering at both ends.
3. UV-curing glue went along the wire bridge and a UV light hardened it, so the repair would not break the next time the drive was plugged in.
4. The drive came back to life and was cloned sector by sector on the PC-3000 Portable before any files were read.

Over 1,200 files came back, including Word documents, PDFs and photos, inside 24 hours.

A tip from the case: do not keep plugging in a bent USB to see if it works. Each try stresses a damaged connector, and a bad contact can short the controller.

If you have a USB drive like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

19/10/2026

Portable SSD light flashes once, then nothing? Behind the scenes in our data recovery lab with a Dynabook Boost X20.

This is a real case we worked on. A music producer in Melbourne had a Dynabook Boost X20 1TB portable SSD holding Logic Pro projects, raw WAV files and full audio sessions. One day it stopped. Plug it in, the light blinks once, then no volume and no warning.

How our data recovery engineer approached it:
1. He opened the plastic enclosure and removed the SSD. On this model the USB-C port is soldered onto the same small board as the controller and the memory, so the work has to happen on the drive's own electronics.
2. He connected it to a PC-3000 Portable SSD Pro by Ace Lab. The NAND flash was healthy. The fault was in the firmware.
3. Two parts of the firmware were corrupted: the loader, which brings the controller to life, and the translator, the map from logical addresses to physical flash locations.
4. He uploaded a working loader, then rebuilt the translator from the metadata in the drive's service area. The drive appeared as a logical volume again.
5. The whole drive was imaged before reading any files, and the Logic projects opened cleanly.

90 GB and more than 12,000 files came back in good condition, including every Logic Pro session.

A tip from the case: one flash and then silence usually points at the controller and firmware, not dead memory. Do not reformat it, run repair utilities or keep plugging it in.

If you have a portable SSD like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

18/10/2026

Office RAID stopped working and the backup is years old? Behind the scenes in our data recovery lab with a two drive RAID 0.

This is a real case we worked on. A commercial property management office ran its whole network off a RAID 0 array: two Western Digital 3TB drives striped into one 5.6TB volume. When it stopped, so did the business. The last backup was over five years old, and an earlier recovery attempt elsewhere had returned only partial data, empty folders and corrupted files.

How our data recovery engineer approached it:
1. He loaded both drives and opened UFS Explorer, which found the 5.6TB RAID 0 volume as expected.
2. About two hours in, files were saving far too slowly, a warning sign that a drive is struggling. He stopped straight away.
3. A health check on the Atola Insight Forensic showed one drive failing its SMART test, with read errors and running about 20% below normal speed.
4. Instead of working the failing originals, he made full hardware clones of both drives on a DeepSpar Disk Imager, 100% imaged with no skipped sectors.
5. The RAID 0 rebuild and recovery were then run on the clones, and this time the volume read cleanly.

Over 3TB came back in good working condition: roughly 50,000 documents, 20,000 photos and 80,000 other business files, including the database and CRM records. Start to finish, about 24 hours.

A tip from the case: RAID 0 has no redundancy. Every file is split across both drives, so one failing drive puts the whole volume at risk. If an array slows down or stops, stop using it.

If you have a RAID like this, or know someone who does, email [email protected] or call 1300 444 800.
Based in Australia, international customers welcome!

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Level 11, 65 York Street
Sydney, NSW
2000

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