LANA Tradie Software

14/08/2026

A little sneak peek at what’s coming next from LANA 👀
We’ve spent 2026 investing heavily in LANA Tradie Software, not just as a CRM, but as a workflow operating system designed around the way trade and service businesses actually work.

In this video, I’m sharing just one of the significant updates coming in September, connecting customer conversations directly to the relevant lead, quote, job or invoice.

For Simpro users, it means your team can assign any customer conversation and see the conversation that matters in the context of the work they’re actually doing, without digging through an entire customer communication history.

And this is only one piece of what’s coming.

We’re continuing to expand LANA across AI receptionists, agentic AI, digital forms, scheduling, automated job creation, PDF work orders, bespoke workflows and more.

In September, we’ll bring it all together in our LANA Product & Partnership Webinar — including some major changes to how we can work with and support your business, from software alone through to becoming an extension of your team.
More on that shortly.

For now, here’s a quick look at what we’ve been building. 👇
https://youtu.be/NtNnDaZB5Io?si=K5_IDY0v9bNVvBxJ
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Get a sneak peek at one of LANA Software’s major product updates co...

24/04/2026

03/12/2025

Wish you could see all your leads, quotes, jobs and invoices unpaid in one place?
With you could trigger automations to chase up quotes, send reminders and follow up invoices, get reviews and more.

Watch this

81% of manual repeatable tasks like sending emails, follow up SMS, chasing quotes or sending booking reminders can be complete by LANA.This video shows how W...

28/11/2025

LANA Software – Now Hiring Across Multiple Roles for 2026 Expansion

We’re excited to announce that LANA Software is expanding and actively looking for exceptional people to join our global team.

LANA Software is proud to offer the deepest, most seamless job management software integration in the market today.

Our product is proven.
Our processes are excellent.
Now, we’re expanding our people.

Roles We’re Hiring For

We are currently seeking candidates with a strong, confident foundation in Simpro for multiple positions:

🔧 Technical Support Specialists
– Responding to daily support tickets
– Helping customers get the most from their systems
– Bringing a solutions-focused mindset every day

🚀 Software Implementation Consultants
– Guiding new customers through full onboarding
– Configuring systems, workflows, and integrations
– Working directly with operational teams to deliver success

If you know Simpro, SM8, Aroflo, Fergus, Jobber or Ascora inside-out, we can teach you the foundations of our LANA CRM integration—the deepest, most comprehensive integration available.

Global Opportunities – Any Time Zone

We proudly support customers across:
🇦🇺 Australia
🇬🇧 United Kingdom
🇺🇸 United States
🇳🇿 New Zealand

But we welcome applications from anywhere in the world, in any time zone, as we continue scaling for 2026 and beyond.

Who We’re Looking For

People who embody:
✨ Excellence
✨ Responsiveness
✨ Care
✨ A proven understanding of job management software fundamentals

If this sounds like you, we want to hear from you.

Interested? Let’s Talk.

Get in touch with our team to start the conversation:

📧 [email protected]

LANA’s growth is accelerating across multiple regions—and we’re inviting the best skilled professionals to grow with us.

Wishing everyone a fantastic Christmas season,

The LANA Software Team

23/11/2025

1. The old way doesn't work any longer.
2. The new way works with live bus tracking

If you run your business like the old street sign don't complain when your competitors start using technology to

1. Provide AI to reply to customers faster than you
2. Win jobs before you.
3. Get their time back not having to do manual tasks

Looking a better way to manage customers and automate tasks?
Contact LANA Tradie Software

20/11/2025

AI Won’t Replace Humans — But Humans Who Use AI Might

My latest video dives into why AI shouldn’t replace the real people in your business — but why it should replace the repetitive tasks that drain their time.
That way your team can focus on the complex, meaningful conversations that actually build trust and revenue.

Worth a watch if you’re thinking about where AI fits in your workflow.

Get in touch with LANA by calling our AI 04888 696 20 or overseas dialing +61414 888 696 20

LANA

28/10/2025

Do you have a dated phone system and looking for one that is 2025 certified with AI capabilities? LANA Tradie Software

Sorry for the long read but there are too many features to leave any single one out and being integrated with our CRM and Simpro is a game changer

Here’s a clear breakdown of what our LANA Phone system offers, grouped by category with short explanations of how each feature benefits the business.

1. Core Calling Features

Two-way calling (inbound & outbound) – Handle all customer calls directly from LANA without using separate mobile or desk phones.

Benefit: Simplifies communication and ensures every call is tracked in one system.

Replace office phones and mobiles – Staff can make and receive calls from their laptop or mobile app.

Benefit: Reduces hardware costs and keeps all call activity centralised.

2. Smart Call Routing & IVR

Interactive Voice Response (IVR) – Create menus like “Press 1 for Sales, 2 for Support.”

Benefit: Directs customers to the right person faster, improving service efficiency.

Time-of-day routing – Send calls to different team members based on business hours or shifts.

Benefit: Ensures no call goes unanswered and balances team workload.

After-hours workflows – Automatically play messages about emergency fees or redirect to on-call staff.

Benefit: Maintains professional service even outside business hours.

Parallel ringing (ring groups) – Multiple team members can receive the same incoming call simultaneously.

Benefit: Reduces missed calls and speeds up response times.

3. Missed Call & Follow-Up Automation

Missed Call Text Back – Automatically send an SMS when a call isn’t answered with job form links embedded which push to simpro

Benefit: Reassures customers that their call was received and prompts them to reply or book online.

Callback workflows – Trigger automations to assign follow-up tasks when calls are missed.

Benefit: Ensures every enquiry gets followed up promptly.

4. Caller Identification & Smart Matching

Contact recognition – Matches incoming calls to existing contacts in LANA.

Benefit: Gives instant context—staff can greet customers by name and see past interactions.

Service area identification – Detects whether a caller is inside or outside the business’s coverage zone.

Benefit: Saves time by qualifying leads before a human picks up.

5. Voicemail & Recording plus call transcripts

Custom voicemail messages – Separate greetings for business hours and after-hours.

Benefit: Maintains a professional image 24/7.

Voicemail-to-CRM – Messages automatically attach to the customer’s contact record.

Benefit: No more missed voicemails or lost information.

Call recording & transcription – Record calls and generate transcripts for training or quality control.

Benefit: Improves accountability and customer service and transcripts can be pushed to notes in Simpro

6. Internal Efficiency & Integrations

Web and mobile app calling – Team members can answer calls from any device.

Benefit: Enables flexibility for remote or field staff.

CRM integration– All call data, recordings, and notes stay inside the contact’s timeline.

Benefit: Provides a full picture of every customer conversation.

Workflow triggers – Start automations based on call outcomes (e.g., follow-up SMS, booking link, or pipeline update).

Benefit: Converts missed calls into new jobs automatically.

If you want to future proof your business, increase efficiency and upgrade your old system with a centralised CRM fully integrated with Simpro

Get in touch with the LANA team on the link below

Www.lanasoftware.com.au/book-a-demo

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Looking for a lead management system that is simple to use and easy to track? Look no further than LANA. Our software offers features like online lead tracking, CRM for leads, and more. Book a demo today!

10/10/2025

Get good at one thing and focus!

Subtitles by Scriptivox (www.scriptivox.com)About Startup BellCurating wisdom from world's best founders and showing the top 1% of startup advice, handpicked...

09/06/2025

In this 8-minute walkthrough, John from LANA shows you exactly how to automate your entire customer journey—from lead capture to quoting, scheduling, invoicing, reactivation, and beyond. Whether you're using ServiceM8, Simpro, Fergus, Aroflo, or Ascora, LANA connects seamlessly to your tools and does the heavy lifting without you lifting a finger.

👇 Jump to what matters most with these chapter links:

⏱️ Timestamps:

0:01​ – Intro: 5-Step Overview
How LANA centralizes lead capture, CRM, quoting, debt collection, and reactivation.

0:42​ – Stage 1: Capture Every Lead Automatically
Web forms, AI-powered web chat, missed call capture & call routing so you never miss a job again.

2:06​ – Stage 2: Integrate Work Orders & Aggregators
Auto-import PDF work orders + instant job creation from platforms like HiPages, Bark & ServiceSeeking.

3:06​ – Stage 3: CRM & Retargeting Power
Why capturing the lead in your CRM (not just your job system) lets you re-engage, upsell, and win more work.

4:13​ – Stage 4: Website Quote Bookings & Pre-Sales Automation
Allow customers to book calls, receive instant texts, and view your qualifications—all without lifting a finger.

5:25​ – Stage 5: Push Quotes into Job Management Software
Drag-and-drop quoting that integrates with Simpro, Fergus, ServiceM8, and more—fully automated.

6:34​ – Full Journey Automation: SMS, Jobs, Invoicing, Review Requests
Triggered reminders, job updates, and reviews based on job stage—mapped and automated end-to-end.

7:50​ – Post-Job Campaigns & Customer Reactivation
Send personalized follow-up coupons, review links, and upsell messages based on job type and timing.

✅ Want This Set Up In Your Business?

Book a FREE demo now 👉 https://lanasoftware.com.au​
We’ll tailor LANA to your workflow, tools, and customer journey—start-to-finish.

In this 8-minute walkthrough, Johnny from LANA shows you exactly how to automate your entire customer journey—from lead capture to quoting, scheduling, invoi...

30/05/2025

Love being surrounded by a great team and amazing clients.