SupporterHub

SupporterHub Seamlessly manage your data, fundraising and donor engagement all in one system

Every day, people across the charity and NFP sector show up for others. They answer the calls, sit with families, run th...
20/10/2026

Every day, people across the charity and NFP sector show up for others. They answer the calls, sit with families, run the programs and raise the funds that keep it all going.

That work matters. It can also be heavy.

The people who help others need support too.

If you lead a team in this sector, this week might be a good time to:

Ask how they're really going.
Protect time to rest.
Make it okay to step back.
Share where to find support.

And if you're the one doing the helping, this applies to you too.

Need support?
Lifeline 13 11 14
Beyond Blue 1300 22 4636
Emergency 000

Planning a Christmas appeal? 🎄December is the biggest giving month for most Australian charities, and also the most crow...
13/10/2026

Planning a Christmas appeal? 🎄

December is the biggest giving month for most Australian charities, and also the most crowded inbox. The charities that do well start about 8 weeks out, in late October, and plan around two dates: GivingTuesday and the point around 20 December when supporters stop reading.

Our new guide sets out the week-by-week timeline, from launch to the January follow-up.

Read it here: https://supporterhub.com/christmas-appeal-timeline-australian-charities/

A phone call answered.A young person listened to.A family supported.A safe place provided.Someone reminded that they’re ...
13/10/2026

A phone call answered.
A young person listened to.
A family supported.
A safe place provided.
Someone reminded that they’re not alone.

Every day, we work alongside charities, NFPs and community organisations, and the people inside them: volunteers, counsellors, fundraisers and support workers who spend their days helping others through some of life’s hardest moments.

This Mental Health Month, we simply want to say thank you.

What you do matters.

Need support?
Lifeline 13 11 14
Beyond Blue 1300 22 4636
Emergency 000

Planning a raffle? The length matters less than the shape.Every raffle has two peaks and a trough. The launch, the deadl...
05/10/2026

Planning a raffle? The length matters less than the shape.

Every raffle has two peaks and a trough. The launch, the deadline, and a quieter stretch in between, because there is not much reason to buy today what you could buy next week.
Adding weeks does not add selling time. The extra weeks land in the trough.

We recommend three to four weeks of ticket sales, opened to your whole database before event night and closed in time to confirm the final ticket list.

Our new post has the full week-by-week plan, from confirming prizes to what to do with your ticket buyers afterwards.

Read it here: https://supporterhub.com/how-long-should-an-online-raffle-run/

HOW ARE YOU, REALLY?Sometimes, one of the most meaningful things we can do is take the time to genuinely check in with s...
05/10/2026

HOW ARE YOU, REALLY?

Sometimes, one of the most meaningful things we can do is take the time to genuinely check in with someone.

A friend.
A family member.
A colleague.
Someone you haven’t heard from in a while.

You don’t need to have all the answers. You don’t need to fix everything.

Sometimes, asking the question, taking the time to listen, and showing someone you care is enough to make a difference.

And while you’re checking in with others, remember to check in with yourself too.

How are you, really?
Take the time to ask. Take the time to listen.

Helping Those That Help The World

Need support?
Lifeline 13 11 14 | Beyond Blue 1300 22 4636 | Emergency 000

October is Mental Health Month.Mental health can affect any of us. Our friends, our colleagues, our families, our commun...
01/10/2026

October is Mental Health Month.

Mental health can affect any of us. Our friends, our colleagues, our families, our communities and sometimes one of the most important things we can do is simply start a conversation.

Helping Those That Help The World

Your raffle winner cannot be reached. What now?In the ACT, you draw again.In Victoria, a prize worth more than $500 is h...
23/09/2026

Your raffle winner cannot be reached. What now?

In the ACT, you draw again.

In Victoria, a prize worth more than $500 is held for three months, and if it is still unclaimed after a year, the proceeds go to the state.

In Tasmania, after reasonable attempts and no more than nine months, it can be sold or disposed of.

Same problem. Three different answers. Put yours on your terms before you sell a ticket.

Every state's rules in one table: https://supporterhub.com/how-to-draw-an-online-raffle-australia/

20/09/2026

How prepared is your charity for the future?

Tell us what you want to improve, answer a few quick questions, and get your charity's growth priorities in minutes. Free, personalised, and built for charities.

Take the free scorecard today and know exactly where to focus next: https://supporterhub.com/charity-growth-priorities-scorecard/

The donation page leak that costs you the second gift, not the first:The money arrives, but the donor never becomes a su...
17/09/2026

The donation page leak that costs you the second gift, not the first:
The money arrives, but the donor never becomes a supporter record.

Their gift sits in a payment gateway export, and somebody reconstructs the person later by matching names to amounts in a spreadsheet.

You cannot thank, segment or follow up somebody who only exists as a line in a transaction report.

Quick test: make a donation to yourself, then try to answer a simple question about that donor from your database rather than your bank feed.

Eight places donation pages leak: https://supporterhub.com/charity-donation-pages-where-donors-drop-off/

Address

Level 24, 66 Goulburn Street
Sydney, NSW
2000

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Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm
Saturday 8:30am - 5:30pm

Telephone

+61280743788

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