beth.ai - Chat GPT for You and Your Customers

27/09/2023

KEG vs RAG - Why Knowledge-Engineered Generation is the Future of Augmented Language Models

RAG is only as good as the text in the store it retrieves from, and what's retrieved is only useful as context.

KEG (Knowledge-Engineered Generation), the architecture behind beth.ai, enforces a much higher quality of reference context, its concepts can be used for governance, and it allows for more "human in the loop".

See the article at https://factnexus.com/blog/beyond-rag-knowledgeengineered-generation-for-llms

05/09/2022

A comprehensive but easy-to-follow "how-to" that uses flowcharts and simple examples to demystify the creation of an enterprise knowledge graph.

A Comprehensive Step-By-Step Guide to Building a Human-Centred Enterprise Knowledge Graph. Includes flowcharts, examples and discussion of key knowledge graph concepts and problems.

31/08/2022

Want to know a little more about the semantic knowledge graphs that KayBot uses?

https://factnexus.com/blog/what-is-a-semantic-knowledge-graph

Semantics is the study of language. A Semantic Knowledge Graph has properties that make it easier to understand the meaning of words and to use that meaning to get knowledge from that graph.

25/08/2022

Omnichannel services increase digital conversion by 30%. Store locator, store returns info, stock status - all of these can be easily managed in a knowledge graph and delivered as a message.

https://www.digitalcommerce360.com/2022/08/23/the-share-of-top-500-retailers-using-omnichannel-options-soars-compared-to-the-pre-pandemic-era/

23/08/2022

A visual almost-knowledge-graph to help you stay focused. Using KayBot as a knowledge base (in Slack or Teams) can also help.

https://learningfundamentals.com.au/developing-razor-sharp-focus-with-zen-habits-blogger-leo-babauta/

18/08/2022

The chatbot market is predict to grow at 25% per year reaching $13.9 Billion in 2027. Knowledge bots will get a significant share.
https://www.researchandmarkets.com/reports/5633297/chatbot-market-global-industry-trends-share

18/08/2022

A Google search no longer returns just links. Today Google tries to return answers first - from its knowledge graph. This author argues that these returns often "confirm unsubstantiated claims, and are easily manipulatable by people looking to spread falsehoods."

Google's truth becomes your customer's truth. Make it easy to get answers from YOUR own knowledge graph instead.

https://www.wired.com/story/google-search-quietly-damaging-democracy/

A series of incremental changes over the years has transformed the tool from an explorative search function to one that is ripe for deception.

17/08/2022

The sixth key to omnichannel success: instant, consistent answers to customer questions in any channel they chose.

https://retailwire.com/discussion/five-keys-to-success-in-an-unboxed-retail-and-omnichoice-world/

With today’s shoppers interacting with retailers on their phones, through social media, websites and countless other modes, “unboxed retail” has created a dilemma for many retail formats anchored on street corners across America. What factors have become more important in guiding retail succes...

12/08/2022

Are the current LLM Chatbots just gimmicks? Perhaps. If you really want to give your customers and team accurate answers you need to make it easy for humans to curate your organization's knowledge.

https://www.9news.com.au/technology/meta-ai-chatbot-thinks-malcolm-turnbull-still-australian-prime-minister/af9fecff-4acd-4314-b083-d3aa26d6a7f8

Meta's new AI chatbot thinks Malcolm Turnbull is still prime minister, Roger Federer is Australian and our ...

10/08/2022

Need a Single Source of Truth (SSoT) for Customer AND Employee? And that can be used by any application? There's only one structure that supports this - a Knowledge Graph.

https://www.cmswire.com/customer-experience/cx-ex-alignment-one-simple-thing-knowledge-management-leaders-must-get-right/

What's the formula for a customer-obsessed culture? It starts with consistent knowledge management practices.