15/02/2026
Person first language places the person before their disability. Disability first language places the disability before the person. Both are valid. Both are used within the disability community. The safest and most respectful approach is to ask the person what they prefer and then follow their lead.
This simple question can make a real difference during a booking or accessibility enquiry. When a guest feels seen and considered from the start the whole experience becomes more inclusive. Small moments like this build trust and support a smoother conversation about the features they need for a comfortable stay.
Moyai helps businesses assess the accessibility features they do have and communicate them clearly across the platforms they use. Clear information paired with respectful interactions lifts the customer experience for everyone.
Hannah Dodd has represented Australia in two sports and knows the value of being asked how she prefers to be addressed.
Thank you to Australian Paralympian Hannah Dodd for supporting Moyai and sharing her lived experience.
