02/11/2026
Business Operations Co-ordinator
My Local IT Guy | Rockhampton, QLD
An opportunity to take ownership, make a difference and become an integral part of a growing IT business.
My Local IT Guy is looking for an organised, proactive and capable Business Operations Co-ordinator to help oversee the day-to-day running of our business.
This is an exciting opportunity for someone who enjoys taking responsibility, working with people, solving problems and making sure things happen.
We are looking for someone who can bring structure, organisation and direction to our day-to-day operations, working alongside our existing team of IT technicians and becoming a key point of contact for our clients.
This isn't simply an administrative position. We want someone who can take ownership, use their initiative, make decisions and progressively take responsibility for keeping the business running smoothly.
About the Role
Your primary responsibility will be to co-ordinate the day-to-day operational and client-facing activities of My Local IT Guy.
You'll work closely with our technicians, clients and management to ensure enquiries are handled, jobs are progressing, clients are looked after and the business is operating efficiently.
Initially, you'll spend time learning our business, getting to know our clients and understanding our systems and processes. As your knowledge and confidence grow, so too will your responsibilities and autonomy.
Ultimately, we want someone we can trust to manage the day-to-day operation without every decision needing to come back through the business owner.
Key Responsibilities
1. Day-to-Day Operations & Service Co-ordination
Oversee incoming enquiries, requests, jobs and issues, ensuring they are assessed, allocated and actioned appropriately.
Co-ordinate technician visits, workshop jobs and daily workloads.
Monitor outstanding jobs and ensure nothing falls through the cracks.
Help establish clear priorities and maintain an organised workflow across the team.
Keep clients informed about the progress of their jobs.
Identify potential delays, bottlenecks and operational issues and work with the team to resolve them.
Handle routine operational decisions and issues independently wherever possible.
2. Billing & Accounts
Monitor completed service tickets and ensure billable work is processed.
Ensure clients are invoiced promptly following completion of work.
Monitor outstanding accounts and assist with appropriate follow-up.
Identify missed billing opportunities or incomplete administrative processes.
3. Procurement & Purchasing
Research and organise the purchasing of computer hardware, parts, software licences and peripherals.
Ensure equipment and components are available when required for upcoming work.
Work with the technical team to anticipate purchasing requirements.
Identify opportunities to improve purchasing processes and achieve better value.
4. Customer Success & Relationships
Conduct follow-ups with clients following completed jobs where appropriate.
Ensure clients are happy with the service they have received.
Address routine client concerns, questions and service issues.
Develop strong relationships with our clients and become someone they know they can rely on.
Recognise when an issue requires escalation and manage it appropriately.
5. Business Systems & Process Improvement
Maintain our CRM and ensure business records and documentation are accurate and up to date.
Ensure passwords, configurations and other important business information are securely maintained.
Identify opportunities to improve existing systems, processes and workflows.
Work with management to implement practical improvements.
Help establish processes that make the business more efficient and less reliant on individual people.
About You
We are looking for someone who is naturally organised, takes pride in their work and enjoys making things happen.
You don't necessarily need an IT background, although an interest in technology and a willingness to learn would be advantageous.
More importantly, you'll have:
Excellent organisational and time-management skills.
Strong communication and interpersonal skills.
The ability to confidently communicate with clients and staff.
A proactive approach and the ability to use your initiative.
Good problem-solving and decision-making abilities.
The confidence to take ownership and follow things through to completion.
The ability to manage competing priorities and stay calm under pressure.
Strong attention to detail.
A practical mindset and a willingness to suggest better ways of doing things.
The ability to work independently while being an effective team member.
We're particularly interested in someone who:
Doesn't need to be constantly told what to do.
Sees something that needs doing and takes responsibility for getting it done.
Can manage people and situations without needing to micromanage.
Is comfortable having conversations, addressing issues and making decisions.
Takes genuine pride in providing a great customer experience.
What We Offer
An opportunity to become an important part of an established local IT business.
A varied role where no two days are necessarily the same.
The opportunity to take genuine ownership and make a difference.
Increasing responsibility and autonomy as you develop into the position.
A supportive working environment alongside an experienced technical team.
The opportunity to help shape and improve how the business operates.
The Opportunity
This position will suit someone who is ready to step beyond a traditional administrative role and take on a broader operational responsibility.
We aren't looking for someone to simply follow a checklist. We're looking for someone who can understand how a business works, recognise what needs attention, make sensible decisions and help bring out the best in the people around them.
If you're organised, practical, confident dealing with people, enjoy taking ownership, and are still here after reading all of this we'd love to hear from you.
Apply Now!
Please submit your resume along with a brief introduction outlining why you believe you would be suited to this position.
Attention: Brad Johnston | [email protected]
