20/10/2026
๐๐ฒ๐ต๐ถ๐ป๐ฑ ๐๐ต๐ฒ ๐๐ฐ๐ฒ๐ป๐ฒ๐ ๐ผ๐ป ๐๐ต๐ฒ ๐๐ฎ๐น๐๐ฒ๐ ๐ฑ๐ฟ๐ถ๐๐ถ๐ป๐ด ๐๐ต๐ฒ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐
There is a question that comes up in our build meetings more than any other. Would this still work for somebody having a bad week?
It sounds like a soft question. But it has turned out to be the most useful one we have.
๐๐น๐บ๐ผ๐๐ ๐ป๐ผ๐ฏ๐ผ๐ฑ๐ ๐ถ๐ ๐ฎ๐ ๐๐ต๐ฒ๐ถ๐ฟ ๐ฏ๐ฒ๐๐ ๐๐ต๐ฒ๐ป ๐๐ต๐ฒ๐ ๐ฎ๐ฟ๐ฒ ๐ฑ๐ฒ๐ฎ๐น๐ถ๐ป๐ด ๐๐ถ๐๐ต ๐ฐ๐ฟ๐ฒ๐ฑ๐ฒ๐ป๐๐ถ๐ฎ๐น๐ถ๐ป๐ด. They are starting a new job, coming back after time away, or covering a shift at short notice. Somewhere in the middle of that they are asked to find a document, remember which employer is holding it, and produce it before Thursday.
๐ข๐๐ฟ ๐ณ๐ผ๐๐ป๐ฑ๐ฒ๐ฟ ๐ฐ๐ฎ๐บ๐ฒ ๐๐ผ ๐๐ต๐ถ๐ ๐ณ๐ฟ๐ผ๐บ ๐๐ต๐ฒ ๐ถ๐ป๐๐ถ๐ฑ๐ฒ. Michael had a stroke and spent the years afterwards being processed by systems he had no part in designing. That is why the question gets asked, and why the team is not only engineers and compliance specialists.
So when we decide how something should work, we do not test it against a well-organised person with a free afternoon. Nearly anything passes that test. ๐ช๐ฒ ๐๐ฒ๐๐ ๐ถ๐ ๐ฎ๐ด๐ฎ๐ถ๐ป๐๐ ๐๐ผ๐บ๐ฒ๐ฏ๐ผ๐ฑ๐ ๐๐ต๐ผ ๐ถ๐ ๐๐ถ๐ฟ๐ฒ๐ฑ, ๐ป๐ฒ๐, ๐ผ๐ฟ ๐ฎ๐น๐ฟ๐ฒ๐ฎ๐ฑ๐ ๐ต๐ผ๐น๐ฑ๐ถ๐ป๐ด ๐บ๐ผ๐ฟ๐ฒ ๐๐ต๐ฎ๐ป ๐๐๐๐ฎ๐น.
Eager to find out which piece of paperwork in your organisation always seems to land on people at the worst possible moment?
Tell us in the comments, and share this with whoever ends up chasing it.