Fettell Communications

10/07/2026

Please use these helpful links to check for major carrier outages.

Telstra https://www.telstra.com.au/outages #/
Vodafone https://www.vodafone.com.au/network/upgrades
Optus https://www.optus.com.au/living-network/service-status
Check the NBN status page for maintenance or unplanned outages.
https://www.nbnco.com.au/support/network-status
NBN Australia page https://www.facebook.com/nbnaustralia

Or you can log a support ticket with us at https://www.ultimatebroadband.com.au/support-ticket

06/07/2026

Incident Update

Current Status: Service Disruption
Started: July 6, 2026 11:10AM AEST
Resolved:

Affected Infrastructure
Components: NBN
Locations: TAS, WA, SA, ACT, QLD, NSW, VIC, NT

Update:
We are currently experiencing data outages for NBN TC4 services.
We do not have a current ETA.
More information will be provided once available.

19/06/2026

You may be experiencing Intermittant calls, sms and mobile data issues on the Telstra network. To check your area please visit https://www.telstra.com.au/outages #/

18/06/2026

Current Status: Operational
Started: June 18, 2026 10:33AM AEST
Resolved:

Affected Infrastructure
Components: Voice Network
Locations: TAS, WA, SA, ACT, QLD, NSW, VIC, NT

Update:
TPGT/Vodafone has advised that they have restored services within their network. We are seeing Calls Complete/Received from their network.

01/06/2026

Title: nbn 2CFS (Coffs Harbour), 2GRN (Grafton) Backhaul Carrier Cable replacement works

Planned Start: June 2, 2026 11:00AM AEST
Expected End: June 3, 2026 7:00AM AEST

Affected Infrastructure
Components: NBN
Locations: NSW

Details:
We have been advised by our Backhaul Carrier to nbn 2CFS (Coffs Harbour), 2GRN (Grafton) that they are conducting Cable Replacement works that may disrupt nbn services off these POIs for up to 8 Hours during the outage window.

30/01/2026

After a recent iOS update (16.7.13), Telstra is aware that some customers using older iPhone models (8, X, 11, and possibly up to 12) may be unable to make or receive calls, use mobile data, or send/receive SMS and potentially may be unable to contact emergency services.

FIX:

• Apple has released a carrier settings update to fix this issue
• To install the update, follow these instructions:
o Connect your impacted iPhone to Wi-Fi
o Tap Settings > General > About
o Accept the carrier settings update by tapping “OK”
o Confirm the update installed by going to Settings > General > About and make sure it says “Telstra 54.1” next to Service Provider
• If the Service Provider version does not show “Telstra 54.1” check you’re connected to Wi-Fi and repeat the steps above.

15/01/2026

Dear Customers,
Due to the declared state of disaster in Victoria and severe weather conditions affecting parts of Australia, the blocking date for impacted Samsung devices that are not Triple Zero capable has been extended.
New Blocking Date:
• Samsung non-Triple Zero capable devices: Blocking will now commence on 21 January 2026.
• Oppo A53s devices (software update required): Blocking date remains 20 January 2026.

Please use the link below to check your devices:

This tool is intended to help you check whether a device has been blocked from using the Telstra Mobile Network or the Telstra Wholesale Mobile Network in Australia, following the legislative requirement set out in the Telecommunications (Emergency Call Service) Determination 2019.