TrustTel

TrustTel Nowra based telecommunications company providing NBN, Fixed and Mobile telecommunications services.

TRUSTTEL is a specialised business only telecommunications company based in Nowra NSW. We have a small, dynamic team of customer focused individuals in a variety of roles trained to assist organisations throughout the Shoalhaven, Highlands, Tablelands & Illawarra region. Our 7 year history as a small business telecommunications dealer has allowed us to grow into a full Retail Service Provider, now providing our own voice, data and mobile services to the SME Market. TRUSTTEL is committed to providing quality telecommunications solutions to small and medium businesses. We pride ourselves on a fast turnaround time for connection of orders, efficient processes and minimal hassles. All our staff are fully accredited in the full suite of business communication solutions, ranging from fixed line to mobiles, data, cloud products, video solutions and business IP telephone systems (Ericsson-LG iPECS). Owned and run by Ben Duncan with over 15 years experience in the telecommunications industry, TRUSTTEL has a sharp, forward thinking range of products for businesses, but can still provide traditional technologies such as fixed lines, mobile and mobile data, for those areas where businesses may suffer from a lack of quality internet. We are able to deliver our phone services across most network connections, ranging from ADSL to all grades of NBN and Corporate Grade services. We utilise the strength of the Telstra network for Data and mobile services, while delivering cutting edge SIP Trunking technology through our Ericsson-LG iPECS Systems to bring business grade technology solutions in a fast, friendly and most of all highly cost effective manner. This enables our business clients to focus on their own businesses by enhancing the way they communicate, resulting in increased efficiency, business growth and reduced overall costs.

When several businesses share a building, answering the phone can involve a little detective work.Which business did the...
08/10/2026

When several businesses share a building, answering the phone can involve a little detective work.

Which business did they want? Who needs the call? Where should it go next?

A caller menu can help direct people to the right business before someone picks up. It’s a small part of the phone system that can make a shared workplace easier to manage.

That’s the useful conversation: how do calls need to move through your business?

An awkward location. Several buildings. A connection that limits what the business can do.These are the kinds of problem...
04/10/2026

An awkward location. Several buildings. A connection that limits what the business can do.

These are the kinds of problems Ben likes getting his teeth into.

He brings deep technical knowledge, asks detailed questions and, when a job needs specialist input, knows the value of bringing the right people together.

If your setup takes a bit of explaining, that’s a useful place to start.

Tell us what you’re trying to make work.

On the South Coast, the address is part of the brief.Distance, terrain and the connections available at a property can m...
01/10/2026

On the South Coast, the address is part of the brief.

Distance, terrain and the connections available at a property can make two businesses in the same area very different jobs.

Before recommending a setup, Ben wants to understand where you are, what’s available and what your business needs to do.

That’s where local knowledge and technical experience become useful.

Tell us where your business is based and what’s making connectivity difficult.

Missing a call does not have to mean missing an opportunity.There are plenty of reasons your team might not be able to a...
28/09/2026

Missing a call does not have to mean missing an opportunity.

There are plenty of reasons your team might not be able to answer straight away. You could be with a customer, out on site, in a meeting, already on another call or simply tied up somewhere else in the business.

TrustTel’s Virtual Receptionist service can help make sure those incoming calls are still answered professionally, even when your team cannot get to the phone.

It means your customers still reach a real person, your business still sounds professional and important calls do not simply disappear into voicemail.

Because being busy should not mean being unavailable.

📞 1300 967 108

🌐 https://bit.ly/4lxIxfW

Being away from the desk shouldn’t mean being unavailable.Whether your team is working from home, out on the road, movin...
24/09/2026

Being away from the desk shouldn’t mean being unavailable.

Whether your team is working from home, out on the road, moving around the office or simply nowhere near the handset when the phone rings, your business calls can move with them.

With TrustTel’s business phone solutions, staff can answer calls through compatible mobiles, computers, softphones and webphones while still using the business number customers already know.

It means more flexibility for your team, fewer missed calls and a phone system that works around the way your business actually operates.

Your business number doesn’t have to stay at the desk.

📞 1300 967 108

🌐 https://bit.ly/4lxIxfW

Business mobiles have a habit of getting messy as the team grows.One employee needs more data. Another barely uses their...
20/09/2026

Business mobiles have a habit of getting messy as the team grows.

One employee needs more data. Another barely uses theirs. Someone needs a data-only SIM. Another is working remotely and relying on mobile internet. Before long, you’ve got different plans, different allowances and no clear picture of what the business is actually paying for.

TrustTel can help bring your business mobile services together and make sure each person has a setup that suits how they actually work.

That means less juggling, fewer unnecessary costs and one local team helping manage your mobiles alongside the rest of your business communications.

If your mobile setup feels a little all over the place, it might be time to simplify it.

📞 1300 967 108

🌐 https://bit.ly/4lxIxfW

Growing the business is exciting.Realising the systems that worked for three people are now causing headaches for ten? L...
18/09/2026

Growing the business is exciting.

Realising the systems that worked for three people are now causing headaches for ten? Less exciting.

As teams grow, so do the demands on your phones, internet, Wi-Fi and the way calls move through the business. What once worked perfectly can quickly become messy when you add more staff, departments, workspaces or locations.

TrustTel can help build a communications setup around the business you have now, with room to keep growing.

That could mean adding users to your phone system, improving Wi-Fi coverage, connecting multiple locations or simplifying the way calls are routed across your team.

Your communications should grow with your business, not hold it back.

📞 1300 967 108
🌐 https://bit.ly/4lxIxfW

The difference often shows up when something goes wrong.Many businesses only think about their provider when there is a ...
14/09/2026

The difference often shows up when something goes wrong.

Many businesses only think about their provider when there is a problem.

Phones are not working properly.

Internet is dropping out.

A system needs changing.

Nobody knows who to contact.

Support feels slow or disconnected.

That is when service matters.

For local businesses, having someone who understands the area, the pressure and the way your business operates can make a real difference.

TrustTel is built around local support, practical advice and communication systems that suit real businesses.

Because the cheapest option is not always the most useful one when your business needs help.

Workarounds are warning signs.If your team has to keep finding ways around your phone or internet setup, the system may ...
09/09/2026

Workarounds are warning signs.

If your team has to keep finding ways around your phone or internet setup, the system may no longer suit the business.

Maybe calls are being forwarded manually.
Maybe staff are relying on mobiles.
Maybe enquiries are being passed around without a clear process.
Maybe the internet struggles when everyone is online.
Maybe nobody is quite sure what happens when something fails.

That does not always mean everything needs to be replaced.
But it does mean the setup is worth reviewing.
Good systems should make the work easier.

They should support the team, not create extra steps.

Ask TrustTel to look at what you have now and what may need to change as the business grows.

If your internet drops out once, it’s annoying.If it keeps happening, it starts costing you time.Calls cut out. Cloud so...
06/09/2026

If your internet drops out once, it’s annoying.

If it keeps happening, it starts costing you time.

Calls cut out. Cloud software stalls. EFTPOS slows down. Files stop uploading. Staff start tethering to their phones just to keep working.

And the problem is not always the NBN itself. It could be congestion, an ageing router, poor Wi-Fi coverage or simply a setup that no longer suits the way your business operates.

TrustTel can review your current connection and help work out where the problem actually is, with business NBN, fibre, routers, Wi-Fi and other connectivity options available.

Because “the internet’s down again” should not be part of the weekly routine.

📞 1300 967 108
🌐 https://bit.ly/4lxIxfW

Address

81B North Street
Nowra, NSW
2541

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+611300967108

Website

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