innoTel

30/09/2025

"We've been using innoTel as our internet provider for several years now, and we honestly couldn't be happier with the service. From the very beginning, the experience has been nothing short of fantastic. Their team has always been responsive, helpful, and incredibly professional.

What really sets innoTel apart is their aftersales support — it’s been consistently excellent. Anytime we've had an issue, they've been prompt in responding and quick to find a solution. Even in situations where the problem wasn't directly related to their service, they still went out of their way to assist us. That level of dedication is rare and truly appreciated.

Being a local company, innoTel brings a personal touch that’s hard to find with larger providers. It’s been a pleasure dealing with a team that genuinely cares about their customers and takes pride in their work.

If you're looking for a reliable internet provider with outstanding customer service and a problem-solving attitude, we can't recommend innoTel highly enough."

Chris - Owner - TRAK SPEX spectacle makers

30/09/2025

“We operate a small boutique specialist medical practice in Sydney and Andrew and the team at innoTel have been outstanding in the provision of IT and phone support.

It is great to have the support of a team that are Australian based.

When we do need support they are easy to get hold of either by email or phone and are always very responsive to our needs and the fee structure is very competitive.

Would highly recommend their services.”

Angela - Owner - Randwick Specialist Centre

21/09/2025

"We have dealt with innoTel over the last 2 years and have found them to be professional and very helpful. Always able to solve our problems with patience and a friendly attitude.

We would highly recommend to anyone seeking assistance with their telecommunications.

A great local business that we highly recommend."

David - Owner - Rosebud Engineering

26/08/2025

"We highly recommend innoTel to anyone in the search of finding a reliable tech company that responds straight away and always go above and beyond to helping with personal and business computer issues.

innoTel staff are knowledge and explain the problem solving in simple terms for us to understand."

Tracey and Neal - Owners - Admiral Motor Inn

06/08/2025

"We run a busy veterinary hospital, and reliable communication is absolutely critical for our operations. If the phones go down, we need immediate support - and that’s exactly what Andrew and his team at innoTel provide.

Andrew has been an absolute pleasure to deal with. Whenever issues arise, he and his team are quick to respond and work their magic to get us back online with minimal downtime.

When our website was hacked and went down, Andrew even took time out of his weekend to rebuild it using whatever parts could be salvaged. Thanks to his dedication, we were back up and running far sooner than expected.

I would highly recommend Andrew and the team at innoTel. Their professionalism, responsiveness, and commitment to customer service are second to none."

Adam - Owner/Director - Sandringham Veterinary Hospital

24/07/2025

"Our commercial decision to engage innoTel and Andrew Sims (Director) has been a win/win for both parties since inception of our start up.

innoTel’s tailored communications support has been instrumental to the smooth operation of our hospitality business Elements Eatery. As a solutions-based telecommunications provider, innoTel truly understands the fast-paced, customer-focused demands specific to our industry.

Andrew’s expert knowledge, responsiveness and commitment to service continuity have ensured that our venue stays connected - whether it’s POS systems, bookings, team communications or back-of-house operations. His ability to problem-solve under pressure and deliver practical, scalable solutions makes him an invaluable extension of our team.

We highly recommend innoTel to any other commercial entity large or small that requires an honest solution based practical telco company to integrate seamlessly."

Tracey - Owner/Founder - Elements Eatery & Boneo Road Roasters

07/07/2025

"As a medium sized Australian manufacturer of public health products, and with offices in Europe, USA, China, NZ, Singapore and three states of Australia, our IT requirements are quite complex.

innoTel has played a critical role in the successful implementation and maintenance of our globally integrated IT network. They have delivered rapid responses where needed and the entire process has been efficient and well communicated at each step.

In the face of growing global cyber threats innoTel has built a robust system that meets the demands of our public and private sector partners.

I would recommend innoTel to any enterprise looking for IT support."

Peter - Owner - Activated Carbon Technologies

22/06/2025

"We’ve been with innoTel since the early days of their inception and found them to be an extremely reliable and trusted partner for our business ever since. They provide us with both our phone and internet solutions, and their service has always been outstanding.

The innoTel team consistently goes above and beyond to look after us. They’re approachable, responsive, and always happy to talk through any situation to help us find the best possible solution. It’s clear they genuinely care about supporting their clients and providing tailored advice that makes a real difference.

We highly value the relationship we’ve built with innoTel and wouldn’t hesitate to recommend them to any business looking for dependable telecommunications support."

David - Managing Director - Complete Customer Focus

10/06/2025

"For nearly a decade, innoTel has been the invisible force keeping our business online and thriving. Good IT and communication systems should just work, and with innoTel, they do.

Their expert advice, proactive guidance, and rapid troubleshooting mean we rarely have to think about our tech – it just runs. And when a problem does pop up, they're on it like a hawk, keeping us informed and getting us back up and running fast.

innoTel are our trusted technical confidants, always making us feel like things are sorted; because they are."

Tim - Managing Director - Better Hardware

05/06/2025

"As the owner of multiple veterinary practices, both locally and nationally, it is vital that I have trust in our telecommunications. Without these working at peak performance my businesses would suffer immensely.

innoTel has been amazing to work with from the first day I engaged their services. They know and understand my businesses extremely well, and are quick to assist us when needed.

I cannot recommend them enough!"

Shane - Owner - Karingal Veterinary Hospital & The Unusual Pet Vets

25/09/2017

Our follow up to last weeks post on what to expect when getting the NBN installed: Part 2: On installation day:

Many of our customers ask us what they should expect with the nbntm installation process and while it differs for a lot of customers, we’ve come up...