07/09/2026
A crisis doesn’t just test your communication. It reveals your leadership.
When things go wrong, the instinct is often to ask, “What do we say?”
Tony Nicholls argues there is a more important question to answer first: **What are we doing?**
Because you cannot communicate your way around poor action. Trust is built when leaders respond with care, take responsibility and genuinely consider the people affected.
Good crisis communication starts with good leadership.
Watch the full conversation with Tony Nicholls on building a strong public voice.