QPC Australia

29/05/2024

Today, we are excited to announce the acquisition of boutique telecommunications provider Hyperspike. This significant move is meaningful for both organisations and a leap forward in providing unparalleled communications and managed services to customers across Australia.

Peter Levine Commercial Director at QPC Australia, confirms, “We are thrilled to welcome HyperSpike to the QPC Australia family and excited by the opportunity to increase our ability to deliver highly redundant and resilient business-critical voice services that our customers rely on every day”.

Partnering closely for numerous years, QPC Australia and HyperSpike have jointly delivered resilient multi-carrier voice and network services, laying the groundwork for an integrated future. This long-standing partnership has culminated in this acquisition, propelling QPC Australia forward with enhanced capabilities in supporting and investing in the superior communications services its customers have come to expect.

You can read the full announcement on our website: https://qpcaustralia.com/qpc-acquires-strategic-partner-hyperspike-to-bring-unparalleled-telecommunications-services-to-customers-across-australia/

16/04/2024

...And we very much look forward to continuing our relationship with for years to come.

Building long lasting relationships is key to good business, and we feel privileged to count Brent Alexander and his team as valued customers who place their trust in us year after year.

24/12/2023

Farewell 2023. Hello 2024! An exciting year lies ahead.

It’s been a HUGE year for the QPC Australia team and also for our customers and partners. The team has been growing, our solution portfolio has been expanding, and we've been laying the groundwork for some exciting new developments to be announced in 2024.

Thank you for all your support throughout the year, and we wish you a happy, safe and relaxing holiday season.

22/12/2023

Our latest Genesys Partner Update is available for review on the website.

Catch up on all the latest news and features in Genesys Cloud CX in one convenient post
https://ow.ly/kfvT50QkTJ5

This month's feature release puts Genesys' latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.

21/12/2023

Glider Consumer Research Report - Decoding Australian Bill Payment Trends: Insights For Success.

The Glider teamed up with PayPal to produce the "Decoding Australian Bill Payment Trends: Insights For Success report."

The report delves into consumer behaviours and attitudes regarding bill payments and uncovers some compelling insights on preferences and expectations, including:

🟢 77% of respondents emphasised the importance of a seamless bill payment experience, which is pivotal in customer satisfaction.
🟢 53% admitted to paying bills late, with 33% citing payment process issues as a contributing factor.
🟢 Cost-of-living pressures are top of mind, with 63% acknowledging its impact on paying bills on time.
🟢 On the wishlist of 53% of bill-payers? 'One-click' bill payments. Streamlining the process is a key desire for a smoother billing journey.

Download the report now 👇

In-depth research report with Australian consumers. Discover key insights into bill payment trends and consumer expectations. Download the report now.

14/11/2023

Did you know that we compile a Genesys update each month on all the feature release highlights and a full summary of all releases and upcoming deprecations?

A detailed update is uploaded to our website each month for everyone to read, but we also send out a highlights email with links back to the main blog.

If you are interested in joining our Genesys Updates email list, please indicate in the comments below with a Smiley Face 😀, a Thumbs Up 👍, an Email/Envelope emoji ✉️ or send us a message, and we'll be in touch for your details.



https://ow.ly/mBla50Q7fCN

30/10/2023

Thanks to Generative AI, contact centres have fewer task repetitions and more meaningful conversations! Virtual assistants and chatbots enable personalised and efficient customer service, while contact centre agents are free to pursue more important tasks.

Our latest blog post looks at the top four use cases for using Generative AI in contact centre solutions. Are you leveraging the power of AI in your contact centre?
https://ow.ly/h8Bw50Q1Z60

As previously explored, Generative AI is a subset of AI that focuses on generating new content, typically in the form of text, images, or videos. This technology uses neural networks […]

26/10/2023

Let's talk unified communications!

Are you looking for a provider who can offer PSTN, Smart Numbers, SMS, Carrier Services (Optus, Vocus, etc.), Managed Services, Security and SD-WAN? QPC Connect is an Enterprise Communication Platform designed to meet the demands of modern businesses.

Elevate your communications with QPC Connect today: https://ow.ly/r2UW50PYqku

23/10/2023

Only one more sleep until the Genesys On Tour event in Adelaide commences.

Make sure you say hi to Kevin le Roux who will be onsite throughout the event.

19/10/2023

UPCOMING EVENT: GovCC - Sydney. This year, we are sponsoring the event alongside our sister company Connecting Now. Meet the team and chat through the QPC Xperience that connects all your contact centre services, solutions and applications through one provider - QPC Australia

https://ow.ly/zFs150PYqeo

Australia's number one event bringing all areas of Government to evolve contact centre and digital operations

19/10/2023

FIRESIDE CHAT: Payments that glide effortlessly through Genesys Cloud CX - Watch the recording ▶️

🔥 Our fireside chat with Shaun Dobbin, CEO at Glider is now available to watch on demand. Gareth James, Solutions Consulting Manager, QPC, chats with Shaun on the uses and benefits of leveraging Glider with your Genesys Cloud CX instance for secure, instant payments. Watch now!

https://ow.ly/wfba50PYq2T

Are you looking to better understand today's CX landscape and how the changes in customer behaviour is transforming businesses globally?

16/10/2023

🚀 Celebrating Innovation: QPC Australia & Sportsbet - A Hack Day Success Story 🚀

We teamed up with Sportsbet during their Hack Day 2023 in the spirit of innovation and collaboration. The goal? To create an AI-driven solution that ensures the Right Answer from the Right Agent at the Right Time. 🎯

Nathan Kaden from QPC Australia led the charge, assisting Patrick Ryan, Head of Customer Experience at Sportsbet. Together, they built an AI-driven "recommendations engine." This engine collects customer data, usage history, current events, and agent capabilities. Genesys Cloud then taps into this engine, providing real-time recommendations for callers and routing them to the perfect queue and agent. 🤖📞

Nathan reflects, "It was a great experience and privilege to be involved in Sportsbet's Hack Day 2023." 🌟

This is just the beginning! Stay tuned for more updates! 🎉

For the full story, check out our blog post: https://ow.ly/Fehu50PWWkI

QPC Australia Collaborates with Sportsbet on Innovative AI-Driven Call Routing Solution The Sportsbet Hack Day 2023 was a true testament to the power of collaboration, innovation, and the desire to […]