Hansen Technologies

Hansen Technologies Hansen is a top global provider of billing and customer care solutions for the utilities, energy, media, and telecom sectors.

With over 40 years’ experience, Hansen Technologies (ASX:HSN) is a leading global provider of billing and customer care technologies for utilities, telcos and pay-TV. Employing over 800 experts, Hansen’s proven and scalable solutions as well as its innovative and flexible offerings, enable more than 200 clients to deliver cost-effective end-to-end business initiatives to improve their customers’ e

xperience. Hansen has offices in Australia, USA, New Zealand, China, Denmark, Germany, Argentina, South Africa and the United Kingdom. For more on Hansen, visit www.hansencx.com

04/08/2026

One digital BSS platform. One customer view. AI powered by real customer data.

The 2026 Hansen Customer Care & Billing (CCB) release is now live, helping communications service providers simplify operations, unify customer data, and deliver smarter customer experiences.

Discover the latest enhancements across billing, customer care, automation and AI.

➡️ Learn more on our website: Insights Hansen CCB Release 2026: What It Is, Who It’s For, and What’s New

24/06/2026

In conflict zones, care is more than treatment - it is courage, independence and rapid action when it matters most.

Recently, Tom Roth, Executive Director for Médecins Sans Frontières Australia & Médecins Sans Frontières New Zealand, joined 𝗛𝗮𝗻𝘀𝗲𝗻 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 in a fireside chat. He spoke with Hansen's David Castree, President of Energy & Utilities, sharing how MSF delivers healthcare in some of the world’s most challenging conflict settings.

The insights Tom shared are powerful and too good to keep to just our people. Watch this short excerpt to learn about MSF’s independence, its ability to respond quickly in moments of crisis, and the extraordinary resilience of local staff and communities on the frontline as they provide care in conflict.

If you are as moved as we are, consider joining Hansen in supporting MSF with a donation to your local MSF organisation. Help enable MSF to continue providing independent care where it is needed most.

When a disruption occurs, how quickly can your utility recover?For water, energy, and community infrastructure providers...
17/06/2026

When a disruption occurs, how quickly can your utility recover?

For water, energy, and community infrastructure providers, disaster recovery is now a critical measure of operational resilience, customer trust, and service continuity.

In recent testing for Jamaica’s National Water Commission, Hansen Technologies completed a full failover from Northern Virginia to Oregon, validating an 8 minute 46 second Recovery Time Objective and a 5 second Recovery Point Objective.

For a national-scale utility serving more than 2 million people across 400,000+ customer accounts, that is more than a technical result. It is proof that resilience can be engineered, tested, and delivered at scale.

Explore how Hansen Technologies helps utilities modernise customer information systems (CIS), strengthen business continuity, and protect critical services.

Click here to read insights from Bobby Slaton: https://lnkd.in/d525KMB7

We’re incredibly proud to celebrate an outstanding achievement by our Hansen Technologies colleague, Fredrik Eskil Myrva...
16/06/2026

We’re incredibly proud to celebrate an outstanding achievement by our Hansen Technologies colleague, Fredrik Eskil Myrvang, from our Lillehammer office in Norway.

At this year’s IPF World Bench Press Championships in Warsaw, Fredrik once again proved what determination and resilience look like at the highest level of competition.

After a challenging start in the Classic event, he came back stronger than ever - securing 3rd place in the world in the Equipped category and reaching a major personal milestone with an impressive 200 kg lift!

What makes this even more special: this wasn’t just about performance, but about 𝗽𝗲𝗿𝘀𝗲𝘃𝗲𝗿𝗮𝗻𝗰𝗲, 𝗺𝗲𝗻𝘁𝗮𝗹 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵, 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝘁𝘂𝗿𝗻 𝘀𝗲𝘁𝗯𝗮𝗰𝗸𝘀 𝗶𝗻𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝘀𝘀.

Fredrik has been part of Hansen for many years, and his commitment, focus, and drive are just as evident in his work as they are on the competition platform.

Congratulations, Fredrik - we’re proud to have you on the team and can’t wait to see what you achieve next!

, , , Hansen Technologies

02/06/2026

"𝘽𝙚 𝙝𝙪𝙢𝙗𝙡𝙚, 𝙗𝙚 𝙠𝙞𝙣𝙙, 𝙖𝙣𝙙 𝙗𝙚 𝙛𝙡𝙚𝙭𝙞𝙗𝙡𝙚. 𝙏𝙚𝙘𝙝 𝙝𝙖𝙨 𝙝𝙪𝙢𝙗𝙡𝙚𝙙 𝙚𝙫𝙚𝙧𝙮 𝙜𝙚𝙣𝙚𝙧𝙖𝙩𝙞𝙤𝙣 𝙩𝙝𝙖𝙩 𝙜𝙤𝙩 𝙩𝙤𝙤 𝙘𝙤𝙢𝙛𝙤𝙧𝙩𝙖𝙗𝙡𝙚 𝙩𝙤𝙤 𝙦𝙪𝙞𝙘𝙠𝙡𝙮. 𝙎𝙤 𝙨𝙩𝙖𝙮 𝙘𝙪𝙧𝙞𝙤𝙪𝙨, 𝙨𝙩𝙖𝙮 𝙜𝙧𝙤𝙪𝙣𝙙𝙚𝙙 𝙖𝙣𝙙 𝙢𝙚𝙖𝙨𝙪𝙧𝙚 𝙬𝙝𝙖𝙩 𝙢𝙖𝙩𝙩𝙚𝙧𝙨. 𝙎𝙥𝙚𝙚𝙙 𝙜𝙚𝙩𝙨 𝙮𝙤𝙪 𝙢𝙤𝙫𝙞𝙣𝙜, 𝙙𝙞𝙧𝙚𝙘𝙩𝙞𝙤𝙣 𝙙𝙚𝙩𝙚𝙧𝙢𝙞𝙣𝙚𝙨 𝙬𝙝𝙚𝙧𝙚 𝙮𝙤𝙪 𝙡𝙖𝙣𝙙."

Brandan Don, our Chief Architect, knows that in an AI-first world, real progress means measuring what matters. After moving with his young family from South Africa to Melbourne, Brandan transitioned from being a Hansen Technologies client to a colleague.

"𝘎𝘪𝘷𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘢 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘸𝘩𝘦𝘳𝘦 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 𝘵𝘳𝘢𝘷𝘦𝘭𝘴, 𝘸𝘩𝘦𝘳𝘦 𝘨𝘰𝘰𝘥 𝘸𝘰𝘳𝘬 𝘤𝘰𝘮𝘱𝘰𝘶𝘯𝘥𝘴, 𝘢𝘯𝘥 𝘸𝘩𝘦𝘳𝘦 𝘵𝘩𝘦 𝘦𝘧𝘧𝘰𝘳𝘵 𝘰𝘧 𝘰𝘯𝘦 𝘵𝘦𝘢𝘮 𝘣𝘦𝘤𝘰𝘮𝘦𝘴 𝘵𝘩𝘦 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘢𝘯𝘰𝘵𝘩𝘦𝘳."

Brandan leads architecture at Hansen Technologies, championing the company's AI-first culture. He establishes shared foundations, common standards, and reusable platforms across the Energy, Communications, and Media divisions.

"𝘌𝘹𝘱𝘦𝘳𝘪𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘪𝘴 𝘦𝘢𝘴𝘺; 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦'𝘴 𝘦𝘹𝘱𝘦𝘳𝘪𝘮𝘦𝘯𝘵𝘪𝘯𝘨. 𝘛𝘩𝘦 𝘩𝘢𝘳𝘥𝘦𝘳 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘪𝘴, 𝘩𝘰𝘸 𝘥𝘰 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 𝘪𝘵'𝘴 𝘸𝘰𝘳𝘬𝘪𝘯𝘨? 𝘈𝘵 Hansen Technologies, 𝘸𝘦 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘦 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥 𝘢𝘯𝘥 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘵𝘰 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘶𝘯𝘦𝘢𝘳𝘵𝘩 𝘵𝘩𝘪𝘴. 𝘈𝘐 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘦𝘮𝘣𝘦𝘥𝘥𝘦𝘥 𝘪𝘯 𝘵𝘦𝘢𝘮𝘴, 𝘪𝘯𝘤𝘶𝘣𝘢𝘵𝘰𝘳𝘴, 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘈𝘐 𝘢𝘯𝘥 𝘈𝘐 𝘌𝘯𝘢𝘣𝘭𝘦𝘮𝘦𝘯𝘵 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯𝘴 - 𝘵𝘩𝘦 𝘪𝘯𝘷𝘦𝘴𝘵𝘮𝘦𝘯𝘵 𝘪𝘴 𝘳𝘦𝘢𝘭 𝘢𝘯𝘥 𝘪𝘵 𝘳𝘶𝘯𝘴 𝘥𝘦𝘦𝘱."

31/05/2026

Trusted partnerships drive transformation. We're proud to extend our long-standing relationship with Telefónica Germany, helping power the next phase of its digital evolution with Hansen's cloud-native platforms and AI-enabled innovation.

Kudos to Telefónica for undertaking one of the hashtag industry's most ambitious and innovative transformation programmes. We're proud to be a trusted partner in helping bring that vision to life and realise its business value.

A partnership built on trust. Extended for the future. Here's to the next chapter. 🚀

Read more here: https://lnkd.in/ejjzZggc

When utility bills rise, the issue is rarely just cost - it’s trust. At the North Carolina League of Municipalities conf...
25/05/2026

When utility bills rise, the issue is rarely just cost - it’s trust.

At the North Carolina League of Municipalities conference, one message came through clearly: residents want more visibility, faster communication, and greater confidence in the services they rely on every day.

For utilities, that means customer experience is evolving beyond billing. It’s now about transparency, proactive communication, and giving customers the insight they need before frustration builds.

In our latest blog, we explore:

-why billing transparency is becoming a leadership issue
-how AMI and MDM can help utilities turn data into confidence
-what municipalities can learn from 's approach

Read the full blog on the Hansen website: https://lnkd.in/e8UhCVwM

Electricity demand is becoming harder to predict. Intraday volumes are growing, price imbalances are increasing, and pre...
25/05/2026

Electricity demand is becoming harder to predict. Intraday volumes are growing, price imbalances are increasing, and pressure on precision is rising. For utilities still focused on selling kilowatt hours, the margin squeeze is real.

In an article published in Sweden's Dagens Industri this week, Hansen Technologies and Emulate Energy shared how they are tackling this together. By combining Emulate's AI-driven HEMS platform with Hansen's commercial and trading systems, we've built a virtual battery that turns household flexibility into a scalable, tradeable resource.

The result: a fully integrated value chain from behind-the-meter optimisation to participation in intraday, balancing and ancillary services markets.

For utilities asking, "what comes after selling electricity?" This is it.

Click here to read the full article: https://lnkd.in/gKfJ3bhT

Dagens industri

We’re proud to share that the City of Kingsport is now live with Hansen’s AI-powered virtual call center agent solution,...
19/05/2026

We’re proud to share that the City of Kingsport is now live with Hansen’s AI-powered virtual call center agent solution, integrated with Hansen CIS.

In just the first few weeks, the agent, 'Grace', is already making an impact, handling more than 30 calls concurrently, resolving over 60% of interactions end-to-end, and doing so more than 50% faster than human agents.

For utilities, that means faster service, shorter wait times, and more capacity for customer service teams to focus on complex enquiries.
Read the full release here: https://lnkd.in/eeg_ChJk

We’re proud to share that Canada's City of Regina is now live on the latest version of Hansen CIS (optimised for the Ame...
28/04/2026

We’re proud to share that Canada's City of Regina is now live on the latest version of Hansen CIS (optimised for the Americas), strengthening core billing and customer care while helping future‑proof services for a growing community.

What this upgrade enables:
- Automated deployment methodology (ADM) and tooling to support smoother delivery
- Reduced reliance on Oracle Forms and Reports
- Foundation for a SaaS future with an ongoing roadmap of new features and capabilities
- New capabilities such as mobile orders and enhanced operational controls via the Hansen Integration Framework

Brenda Hutch, Manager of Revenue Systems, City of Regina | Municipal Government: “The City appreciates the genuine collaborative approach taken by Hansen during our recent CIS upgrade. Their project team's support helped ensure a smooth transition and alignment with our operational needs… We look forward to continuing to work together as we evolve our systems and improve services for our community.”

Read the full story here: https://lnkd.in/gmFY55Hk

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