Hansen Technologies

Name: Hansen Technologies
Address: Level 2, 31 Queen Street, Melbourne, VIC, 3000, AU
Telephone: +61398403000

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Hansen Technologies

Hansen is a top global provider of billing and customer care solutions for the utilities, energy, media, and telecom sectors.

With over 40 years’ experience, Hansen Technologies (ASX:HSN) is a leading global provider of billing and customer care technologies for utilities, telcos and pay-TV. Employing over 800 experts, Hansen’s proven and scalable solutions as well as its innovative and flexible offerings, enable more than 200 clients to deliver cost-effective end-to-end business initiatives to improve their customers’ e

xperience. Hansen has offices in Australia, USA, New Zealand, China, Denmark, Germany, Argentina, South Africa and the United Kingdom. For more on Hansen, visit www.hansencx.com

02/06/2026

"𝘽𝙚 𝙝𝙪𝙢𝙗𝙡𝙚, 𝙗𝙚 𝙠𝙞𝙣𝙙, 𝙖𝙣𝙙 𝙗𝙚 𝙛𝙡𝙚𝙭𝙞𝙗𝙡𝙚. 𝙏𝙚𝙘𝙝 𝙝𝙖𝙨 𝙝𝙪𝙢𝙗𝙡𝙚𝙙 𝙚𝙫𝙚𝙧𝙮 𝙜𝙚𝙣𝙚𝙧𝙖𝙩𝙞𝙤𝙣 𝙩𝙝𝙖𝙩 𝙜𝙤𝙩 𝙩𝙤𝙤 𝙘𝙤𝙢𝙛𝙤𝙧𝙩𝙖𝙗𝙡𝙚 𝙩𝙤𝙤 𝙦𝙪𝙞𝙘𝙠𝙡𝙮. 𝙎𝙤 𝙨𝙩𝙖𝙮 𝙘𝙪𝙧𝙞𝙤𝙪𝙨, 𝙨𝙩𝙖𝙮 𝙜𝙧𝙤𝙪𝙣𝙙𝙚𝙙 𝙖𝙣𝙙 𝙢𝙚𝙖𝙨𝙪𝙧𝙚 𝙬𝙝𝙖𝙩 𝙢𝙖𝙩𝙩𝙚𝙧𝙨. 𝙎𝙥𝙚𝙚𝙙 𝙜𝙚𝙩𝙨 𝙮𝙤𝙪 𝙢𝙤𝙫𝙞𝙣𝙜, 𝙙𝙞𝙧𝙚𝙘𝙩𝙞𝙤𝙣 𝙙𝙚𝙩𝙚𝙧𝙢𝙞𝙣𝙚𝙨 𝙬𝙝𝙚𝙧𝙚 𝙮𝙤𝙪 𝙡𝙖𝙣𝙙."

Brandan Don, our Chief Architect, knows that in an AI-first world, real progress means measuring what matters. After moving with his young family from South Africa to Melbourne, Brandan transitioned from being a Hansen Technologies client to a colleague.

"𝘎𝘪𝘷𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘢 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘸𝘩𝘦𝘳𝘦 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 𝘵𝘳𝘢𝘷𝘦𝘭𝘴, 𝘸𝘩𝘦𝘳𝘦 𝘨𝘰𝘰𝘥 𝘸𝘰𝘳𝘬 𝘤𝘰𝘮𝘱𝘰𝘶𝘯𝘥𝘴, 𝘢𝘯𝘥 𝘸𝘩𝘦𝘳𝘦 𝘵𝘩𝘦 𝘦𝘧𝘧𝘰𝘳𝘵 𝘰𝘧 𝘰𝘯𝘦 𝘵𝘦𝘢𝘮 𝘣𝘦𝘤𝘰𝘮𝘦𝘴 𝘵𝘩𝘦 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘢𝘯𝘰𝘵𝘩𝘦𝘳."

Brandan leads architecture at Hansen Technologies, championing the company's AI-first culture. He establishes shared foundations, common standards, and reusable platforms across the Energy, Communications, and Media divisions.

"𝘌𝘹𝘱𝘦𝘳𝘪𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘪𝘴 𝘦𝘢𝘴𝘺; 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦'𝘴 𝘦𝘹𝘱𝘦𝘳𝘪𝘮𝘦𝘯𝘵𝘪𝘯𝘨. 𝘛𝘩𝘦 𝘩𝘢𝘳𝘥𝘦𝘳 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘪𝘴, 𝘩𝘰𝘸 𝘥𝘰 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 𝘪𝘵'𝘴 𝘸𝘰𝘳𝘬𝘪𝘯𝘨? 𝘈𝘵 Hansen Technologies, 𝘸𝘦 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘦 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥 𝘢𝘯𝘥 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘵𝘰 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘶𝘯𝘦𝘢𝘳𝘵𝘩 𝘵𝘩𝘪𝘴. 𝘈𝘐 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘦𝘮𝘣𝘦𝘥𝘥𝘦𝘥 𝘪𝘯 𝘵𝘦𝘢𝘮𝘴, 𝘪𝘯𝘤𝘶𝘣𝘢𝘵𝘰𝘳𝘴, 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘈𝘐 𝘢𝘯𝘥 𝘈𝘐 𝘌𝘯𝘢𝘣𝘭𝘦𝘮𝘦𝘯𝘵 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯𝘴 - 𝘵𝘩𝘦 𝘪𝘯𝘷𝘦𝘴𝘵𝘮𝘦𝘯𝘵 𝘪𝘴 𝘳𝘦𝘢𝘭 𝘢𝘯𝘥 𝘪𝘵 𝘳𝘶𝘯𝘴 𝘥𝘦𝘦𝘱."

31/05/2026

Trusted partnerships drive transformation. We're proud to extend our long-standing relationship with Telefónica Germany, helping power the next phase of its digital evolution with Hansen's cloud-native platforms and AI-enabled innovation.

Kudos to Telefónica for undertaking one of the hashtag industry's most ambitious and innovative transformation programmes. We're proud to be a trusted partner in helping bring that vision to life and realise its business value.

A partnership built on trust. Extended for the future. Here's to the next chapter. 🚀

Read more here: https://lnkd.in/ejjzZggc

25/05/2026

When utility bills rise, the issue is rarely just cost - it’s trust.

At the North Carolina League of Municipalities conference, one message came through clearly: residents want more visibility, faster communication, and greater confidence in the services they rely on every day.

For utilities, that means customer experience is evolving beyond billing. It’s now about transparency, proactive communication, and giving customers the insight they need before frustration builds.

In our latest blog, we explore:

-why billing transparency is becoming a leadership issue
-how AMI and MDM can help utilities turn data into confidence
-what municipalities can learn from 's approach

Read the full blog on the Hansen website: https://lnkd.in/e8UhCVwM

25/05/2026

Electricity demand is becoming harder to predict. Intraday volumes are growing, price imbalances are increasing, and pressure on precision is rising. For utilities still focused on selling kilowatt hours, the margin squeeze is real.

In an article published in Sweden's Dagens Industri this week, Hansen Technologies and Emulate Energy shared how they are tackling this together. By combining Emulate's AI-driven HEMS platform with Hansen's commercial and trading systems, we've built a virtual battery that turns household flexibility into a scalable, tradeable resource.

The result: a fully integrated value chain from behind-the-meter optimisation to participation in intraday, balancing and ancillary services markets.

For utilities asking, "what comes after selling electricity?" This is it.

Click here to read the full article: https://lnkd.in/gKfJ3bhT

Dagens industri

19/05/2026

We’re proud to share that the City of Kingsport is now live with Hansen’s AI-powered virtual call center agent solution, integrated with Hansen CIS.

In just the first few weeks, the agent, 'Grace', is already making an impact, handling more than 30 calls concurrently, resolving over 60% of interactions end-to-end, and doing so more than 50% faster than human agents.

For utilities, that means faster service, shorter wait times, and more capacity for customer service teams to focus on complex enquiries.
Read the full release here: https://lnkd.in/eeg_ChJk

28/04/2026

We’re proud to share that Canada's City of Regina is now live on the latest version of Hansen CIS (optimised for the Americas), strengthening core billing and customer care while helping future‑proof services for a growing community.

What this upgrade enables:
- Automated deployment methodology (ADM) and tooling to support smoother delivery
- Reduced reliance on Oracle Forms and Reports
- Foundation for a SaaS future with an ongoing roadmap of new features and capabilities
- New capabilities such as mobile orders and enhanced operational controls via the Hansen Integration Framework

Brenda Hutch, Manager of Revenue Systems, City of Regina | Municipal Government: “The City appreciates the genuine collaborative approach taken by Hansen during our recent CIS upgrade. Their project team's support helped ensure a smooth transition and alignment with our operational needs… We look forward to continuing to work together as we evolve our systems and improve services for our community.”

Read the full story here: https://lnkd.in/gmFY55Hk

24/04/2026

🇳🇵Hansen Technologies and DishHome have signed a five-year deal, accelerating the next phase of growth and customer experience for one of the leading in Nepal.

At the heart of this is a shift to a unified, cloud solution, encompassing customer care, billing, revenue management, product catalog and lifecycle, all in one.

No integration overhead. No vendor sprawl. Just a single digital backbone that enables DishHome to:

⚡ Launch faster
⚡ Simplify operations
⚡ Scale seamlessly across services

Configured - not coded. Delivered - not delayed. A strong example of how modern BSS is moving beyond infrastructure and becoming a true engine for agility and innovation.

Read the full announcement ➡️ https://lnkd.in/etUa5Wfy

01/04/2026

Meet Tatjana Sadyrina, our Senior Vice President of Sales & AM - Energy in Oslo. Tatjana’s career didn’t follow a predictable script, and that’s exactly what makes it so inspiring.

She started out in psychology, linguistics and the arts, never planning a path into male-dominated worlds of international risk management and energy consulting. Yet this unconventional foundation became her biggest strength: understanding people, navigating complexity and creating clarity where others saw chaos.

Instead of waiting for opportunities, Tatjana created them. At just 22, she co‑founded her first company and soon found herself working across borders, advising major players in highly regulated and fast‑moving environments. She stepped into industries traditionally dominated by men – not from the sidelines, but at the centre of operations where trust, precision and courage mattered most.

Her superpower? "I build and rebuild companies." By treating every project like it's her own, she transforms chaos into structure, inspiring immense confidence in our clients.

Beyond her high-pressure role, Tatjana brings a colourful energy to Hansen, finding her balance in opera, theatre, and a lifelong passion for Formula One. And along the way, she learned the importance of balance and the strength that comes from staying true to one’s values.

Her advice to other women:
“𝙒𝙖𝙡𝙠𝙞𝙣𝙜 𝙮𝙤𝙪𝙧 𝙤𝙬𝙣 𝙥𝙖𝙩𝙝 𝙞𝙨𝙣’𝙩 𝙤𝙣𝙡𝙮 𝙖𝙗𝙤𝙪𝙩 𝙢𝙤𝙫𝙞𝙣𝙜 𝙛𝙤𝙧𝙬𝙖𝙧𝙙 – 𝙞𝙩’𝙨 𝙖𝙗𝙤𝙪𝙩 𝙝𝙤𝙡𝙙𝙞𝙣𝙜 𝙤𝙣 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙫𝙖𝙡𝙪𝙚𝙨, 𝙘𝙝𝙤𝙤𝙨𝙞𝙣𝙜 𝙬𝙝𝙤 𝙮𝙤𝙪 𝙬𝙖𝙣𝙩 𝙩𝙤 𝙗𝙚, 𝙖𝙣𝙙 𝙠𝙣𝙤𝙬𝙞𝙣𝙜 𝙩𝙝𝙖𝙩 𝙮𝙤𝙪𝙧 𝙟𝙤𝙪𝙧𝙣𝙚𝙮 𝙨𝙝𝙤𝙪𝙡𝙙𝙣´𝙩 𝙗𝙚 𝙢𝙚𝙖𝙨𝙪𝙧𝙚𝙙 𝙗𝙮 𝙩𝙝𝙚 𝙚𝙮𝙚𝙨 𝙬𝙖𝙩𝙘𝙝𝙞𝙣𝙜 𝙮𝙤𝙪 – 𝙗𝙪𝙩 𝙗𝙮 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙨𝙨 𝙬𝙞𝙩𝙝𝙞𝙣 𝙮𝙤𝙪.”

31/03/2026

A major milestone in digital transformation.

Congratulations to the teams at Eltrona and Hansen on delivering a large-scale transformation that brought together multiple partners, with Hansen CCB at the core through its API-powered, customer care and billing solution.

Transformations of this scale are never easy. They demand clarity of vision, strong collaboration, and the ability to execute across complex ecosystems.

It’s great to see this come together so successfully. It's also a strong reminder that true transformation for scalable growth and better customer experiences is as much about people and partnership as it is about technology.

31/03/2026

We're pleased to welcome Sabina Jasinska as Hansen's new Chief Marketing Officer and a member of the executive team, based in London.

Sabina leads Hansen's global marketing function, working across the business to strengthen Hansen's brand and market recognition.

She brings more than 15 years of international experience driving brand, growth, and commercial strategy, with a proven track record of building marketing as a revenue engine in complex, global environments.

Welcome, Sabina!
👉 Read the full press release here: https://lnkd.in/eaeJVRZr

Address

Level 2, 31 Queen Street
Melbourne, VIC
3000

Telephone

+61398403000

Website

http://www.hansencx.com/

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