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Voitec

Name: Voitec
Address: Level 6, 606 St Kilda Road, Melbourne, VIC, 3004, AU
Telephone: +611300884928

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Voitec, Software Company, Level 6, 606 St Kilda Road, Melbourne.

20/08/2026

DHF26 brought more than 8,000 healthcare leaders and clinicians together in Melbourne, and nearly every booth carried an AI label. Almost all of it was clinical.

Voice AI, the communications layer that keeps hospitals running, was barely represented. That gap made for some of the best conversations we had on the floor, alongside our partner ArchiTech, demonstrating how samwin gives switchboard operators a single pane of glass.

Read our DHF26 wrap-up - https://www.voitec.com.au/digital-health-festival-2026/

13/08/2026

Teams is now the hub for workplace communication. Reception should not be the exception.

Voitec is the official distributor of Heedify across Australia and New Zealand. Heedify is a native Microsoft Teams attendant console, with no plugins, no workarounds and no complex infrastructure. It can be fully operational in under 60 minutes, and works with Direct Routing, Operator Connect and Calling Plans.

Local expertise and support included. Let's talk.

https://www.voitec.com.au/heedify-official-distributor-australia-nz/

06/08/2026

Call volumes climbing faster than you can hire?

Voice AI can support a larger volume of inbound traffic and extend your hours of assistance, sorting and triaging requests so that simple questions are answered instantly. Your specialised agents are then free to handle the complex enquiries that genuinely need a human.

We deploy Conversational AI solutions across the region. Curious how it could work in your contact centre?

https://www.voitec.com.au/conversational-ai-solutions/

30/07/2026

Still using an IVR that pushes callers through endless menus?

Voice AI does something fundamentally different. It completes processes. A well built agent can retrieve a customer record, check an order, or manage a booking end to end, understanding natural language and escalating to a human with full context when needed.

We work alongside System Integrators across Australia, NZ and Asia, and hold ISO/IEC 27001:2022 certification. Ready to see what it could look like for you?

https://www.voitec.com.au/voice-ai-solutions/

16/07/2026

Struggling to explain a technical issue over the phone? Is live chat frustrating for customers and agents alike?

Visual engagement tools like Surfly's Co-Browsing let agents guide customers in real time; directly in the browser, no downloads needed. Support becomes faster, clearer, and more human.

Explore how visual engagement could enhance your customer service.

https://www.voitec.com.au/visual-engagement-tools/

09/07/2026

Digital transformation programmes tackle CRM, portals, and workflows first. Voice often sits at the bottom of the list: too complex, too embedded, easy to defer.

But for customers, the phone is often still the first touchpoint. If that experience feels outdated, no amount of digital investment upstream changes the impression.

Voice modernisation matters more than most realise.

https://www.voitec.com.au/contact-us/

02/07/2026

The customer experience begins with the very first call. Are your reception operators equipped to handle it professionally and efficiently?

Voitec's attendant console solutions deliver powerful call routing, queue management, and real-time directory access, supporting Teams, Cisco, and more. We work with System Integrators across Australia to ensure every deployment is seamless. Let's find the right fit for your environment.

https://www.voitec.com.au/attendant-console-solutions/

25/06/2026

Modern customers expect seamless support across every channel; on their terms, at any time. Voitec's contact centre solutions unify phone, email, chat, and web into one connected experience. From CX Cloud to conversational AI and co-browsing, we help build contact centres that are fast, personalised, and fit for purpose.

Let's discuss what the right solution looks like for your business.

https://www.voitec.com.au/contact-centre-solutions/

11/06/2026

In most businesses, a missed call is an inconvenience. In a hospital, it can mean a delayed referral, an unanswered emergency alert, or a family unable to reach their loved one's ward.

Healthcare switchboard operators carry that weight every shift. The technology supporting them needs to be equal to the task.

Voitec has the ideal attendants to meet your requirements. Let’s talk.

https://www.voitec.com.au/attendant-console-solutions/

04/06/2026

Legacy telephony isn't just outdated, it's holding your business back from compliance, resilience, and productivity gains.

Modern communications foundations deliver more than dial tones: seamless Microsoft integration, automated compliance recording, multi-site resilience, and AI-powered insights that continuously improve operations. Unlike traditional systems, they enable hybrid work whilst reducing IT complexity and risk exposure.

We've been transforming communications infrastructure across Australia, helping organisations build compliant, intelligent platforms that empower teams whilst protecting sensitive data.

Ready to unlock your communications potential? We'll show you what's possible.

https://www.voitec.com.au/building-a-foundation-for-modern-communications/

Address

Level 6, 606 St Kilda Road
Melbourne, VIC
3004

Telephone

+611300884928

Website

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