iManage IT Business Solutions

25/11/2025

I hope all our customers have weathered the storms well over the past 2 days We’re back online all be it without mains power and NBN. Thank goodness for generators and Starlink!

Many thanks for your patience yesterday with the disruptions.

Cheers
iManage IT Business Solutions

24/11/2025

Hi everyone, unfortunately due to the storm yesterday afternoon, both of our offices have no power or internet and limited mobile service too this morning. Unsure as to when it may be back on.

We apologize in advance for service disruptions in contacting us at present.

Cheers
iManage IT Business Solutions

18/07/2023

Good news! Power has been restored and we are fully operational. Thanks for your patience and have a great day!

18/07/2023

Unfortunately this morning there’s planned maintenance with Energex in a nearby street that shouldn’t have affected us, however we are without power at present. We are still operational with the exception of email. Please do call and we can support as needed.

We will provide an update once power is restored.

10/09/2021

Operating since 2006, iManage IT Business Solutions is an experienced and steadily growing Managed Service Provider specialising in complete IT outsourcing solutions for small to medium sized businesses. Our competitive advantage is gained through honest and straight forward technical service, delivered with an unrivalled understanding of our customers’ business operations.
We foster an organisational culture of fun, customer excellence, innovation, and knowledge, and actively encourage our staff to participate in creating an enjoyable and safe work environment. We value employee input and creativity and look forward to hearing your ideas and suggestions for making iManage IT an even better place to work.
We are currently seeking a permanent full-time Reception & Business Administration Assistant to join our team. In this highly varied and fast paced role you will have an excellent opportunity to use your organisational and administrative skills to support our daily operations and service team.
What You’ll Do:

Administrative Duties
• Co-ordinate daily business activities to ensure organisational objectives are met.
• Assist clients with a high level of professionalism, enthusiasm, and care.
• Ensure clients requests are directed to the correct team member for attention.
• Answer and manage incoming phone calls.
• Recording keeping and data management.
• Manage company supplies including stationery and staff amenities.
• Assist the Director/Engineer with travel and accommodation bookings.
• Process time billing, invoicing, and statements.
• Process creditor and debtor billing and bank account reconciliation.
• Inventory management and product ordering.
• Create, update and maintain company documentation and procedures.
• Contracts administration for hosting and managed service agreements.
• Liaise with customers to ensure customer satisfaction including after service follow-up.
• Assist with sales quoting of new computers and information technology equipment.
• Participate in team meetings and take meeting minutes.
• Update HR documentation and procedures as required to comply with relevant legislation.
Service Desk Co-ordination
• Co-ordinate the service team to ensure jobs are allocated to maximise responsiveness and efficiency.
• Generate service tickets for clients calling our helpdesk.
• Book in incoming repair work and ensure it is accurately tagged for identification.
• Monitor all incoming service tickets and allocate to the appropriate technical resource.
• Successfully prioritise service calls based on ITIL Framework guidelines.
• Manage the dispatch calendars of multiple technical staff to ensure calls are responded to within SLA timings.
• Re-schedule jobs as needed and liaise with clients to ensure they are updated of any change.
• Provide first level support as needed and take escalation measures as required.
• Assist with monthly server maintenance as required.

You Will Have:
• A minimum of 2 years experience working in a similar role.
• A Certificate III or higher in Business Administration.
• Superior verbal and written communication skills with a professional phone manner.
• An eye for detail and an unwavering commitment to excellence.
• Strong planning and organisational skills with the ability to meet deadlines.
• A high proficiency in all Microsoft applications and Xero Accounting Software.
• Knowledge in basic bookkeeping including creditor and debtor maintenance.
• A basic/sound understanding of Information Technology systems and technical issues that can arise.
• The ability to manage multiple team members calendars, including job scheduling and appointments.
• The ability to schedule incoming service calls based on their priority.
• A current drivers license.

You Will Be Highly Regarded If You Have:
- Administration experience
- Tafe/Uni degree in Business
- Accounts payable / receivable experience
- Basic knowledge of IT systems
What You’re Like:

• You’re awesome!
• You’re a self-starter and demonstrate the ability to effectively manage tasks to completion
• You love to communicate and have excellent verbal, written and face-to-face communication
• You have a high attention to detail and accountability for your work
• You can work in a collaborative team environment and have a good sense of humour
• You dream about bringing order and efficiency to a team through planning and organisation.
• Understand the importance of managing expectations – you don’t leave your stakeholders hanging
• Love to learn and often find yourself trying to improve just about everything, all the time
• You’re efficient and keep a cool head under fire

We will support you and give you all the training and guidance you need to be as successful as you can be. To find out more about us, visit www.imanageit.com.au

If you became even a little bit excited when reading this ad, get in touch ASAP!

29/07/2021

Operating since 2006, iManage IT Business Solutions is an experienced and steadily growing Managed Service Provider specialising in complete IT outsourcing solutions for small to medium sized businesses. Our competitive advantage is gained through honest and straight forward technical service, delivered with an unrivalled understanding of our customers’ business operations.

We foster an organisational culture of fun, customer excellence, innovation, and knowledge, and actively encourage our staff to participate in creating an enjoyable and safe work environment. We value employee input and creativity and look forward to hearing your ideas and suggestions for making iManage IT an even better place to work.

We are currently seeking a permanent full-time Administrative Assistant and Service Desk Coordinator to join our team. In this highly varied and fast paced role you will have an excellent opportunity to use your organisational and administrative skills to support our daily operations and service team.

What You’ll Do:

Administrative Duties

Co-ordinate daily business activities to ensure organisational objectives are met.
Assist clients with a high level of professionalism, enthusiasm, and care.
Ensure clients requests are directed to the correct team member for attention.
Answer and manage incoming phone calls.
Recording keeping and data management.
Manage company supplies including stationery and staff amenities.
Assist the Director with travel and accommodation bookings.
Process time billing, invoicing, and statements.
Process creditor and debtor billing and bank account reconciliation.
Inventory management and product ordering.
Create, update and maintain company documentation and procedures.
Contracts administration for hosting and managed service agreements.
Liaise with customers to ensure customer satisfaction including after service follow-up.
Assist with sales quoting of new computers and information technology equipment.
Participate in team meetings and take meeting minutes.
Assist with Workplace Health and Safety compliance.
Update HR documentation and procedures as required to comply with relevant legislation.
Service Desk Co-ordination

Co-ordinate the service team to ensure jobs are allocated to maximise responsiveness and efficiency.
Generate service tickets for clients calling our helpdesk.
Book in incoming repair work and ensure it is accurately tagged for identification.
Monitor all incoming service tickets and allocate to the appropriate technical resource.
Successfully prioritise service calls based on ITIL Framework guidelines.
Manage the dispatch calendars of multiple technical staff to ensure calls are responded to within SLA timings.
Re-schedule jobs as needed and liaise with clients to ensure they are updated of any change.
Review and approve technical resource timesheets on a weekly basis.
Monitor Service Desk KPIs and provide reporting as requested.
Provide first level support as needed and take escalation measures as required.
Assist with monthly server maintenance as required.
You Will Have:

A minimum of 2 years experience working in a similar role.
A Certificate III or higher in Business Administration.
Superior verbal and written communication skills with a professional phone manner.
An eye for detail and an unwavering commitment to excellence.
Strong planning and organisational skills with the ability to meet deadlines.
A high proficiency in all Microsoft applications and Xero Accounting Software.
Knowledge in basic bookkeeping including creditor and debtor maintenance.
A deep understanding of Information Technology systems and technical issues that can arise.
The ability to manage multiple team members calendars, including job scheduling and appointments.
The ability to schedule incoming service calls based on their priority.
A current drivers license.
You Will Be Highly Regarded If You Have:

Previous experience in the Information Technology Industry.
An understanding of ITIL service desk framework.
Tertiary Degree in Business.
Qualifications or previous experience in HR.

What You’re Like:

You’re awesome!
You’re a self-starter and demonstrate the ability to effectively manage tasks to completion
You love to communicate and have excellent verbal, written and face-to-face communication
You have a high attention to detail and accountability for your work
You can work in a collaborative team environment and have a good sense of humour
You dream about bringing order and efficiency to a team through planning and organisation.
Understand the importance of managing expectations – you don’t leave your stakeholders hanging
Love to learn and often find yourself trying to improve just about everything, all the time
You’re efficient and keep a cool head under fire


We will support you and give you all the training and guidance you need to be as successful as you can be. To find out more about us, visit www.imanageit.com.au

27/05/2021

We look after people in high places!!

25/05/2021

BREAKING: Major power outage blacks out thousands of homes & businesses.

A large scale power outage across southeast Queensland has left around 375,000 customers without power on the Gold Coast, Brisbane, Logan and parts of the Sunshine Coast.

A major transmission problem is believed to have caused the outage.

Energex and Powerlink are currently investigating the problem but are unable to give a timeframe for when power might be restored.

Source:

A large scale power outage across southeast Queensland has left around 375,000 customers without power on the Gold Coast, Brisbane, Logan and parts of the Sunshine Coast. A major transmission problem…

11/05/2021

***Update, 9.18am: Microsoft advised it had "identified the root cause and are applying a fix, which will reach affected users over the next three to four hours.

"Users will need to restart the Outlook client to apply the fix after it's received. We expect to restore service to affected users by May 12, 2021, at 3:00 AM UTC [1pm AEST]."***

'Microsoft Outlook hit by worldwide 'email visibility issues'

Microsoft said that Outlook is suffering “email visibility issues”, with widespread reports of text disappearing after being entered into a new message, and of existing messages having no body text at all.

There was no ETA on an official fix or explanation at the time of publication.

Source:

https://www.itnews.com.au/news/microsoft-outlook-hit-by-worldwide-email-visibility-issues-564434

24/11/2020

We are looking for a Level 2 ICT Support Technician to join our team on the beautiful Sunshine Coast. We love what we do and work with SMB clients in SE Qld and beyond, many who have been with us for 10+ years. If you have a passion for all things ICT, have previous experience working in a managed services business, and are looking for your next exciting challenge we want to hear from you! Please see our below job posting on SEEK to get more information and submit your application. https://www.seek.com.au/job/51010374?type=standout =48e07165-a0ef-4f18-9286-f0aa22e3a8be