Dan Services

29/05/2020

Random photos May 2020

24/04/2020

Another stunning day to be installing WiFi. Location is pretty nice too!

22/04/2020

Beautiful day to start a guest WiFi install

16/03/2020

Working Remotely and COVID-19

With the spread of COVID-19, quarantine measures are being implemented, meaning that many are being asked to work from home. Dan Services team are ready and able to assist, we can provide solutions to enable your team to work from home.

http://danservices.com.au/index.cfm/news/working-remotely/

16/03/2020

Update 24/03/20 @ 7:41 PM

Telecommunications Network Updates
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Our upstream providers advise that their overall inbound call traffic has increased over 80% from baseline levels and that this is expected to continue building in volume throughout the remainder of this week as more businesses transition to remote worker solutions; obviously this will be further compounded by the announcement of early school closures/the commencement of term breaks.

Whilst thousands of additional channels were added between network carriers last week to reduce the industrywide congestion issues being experienced, these links remain strained due to the rapid scale of increasing traffic due to the impact of the COVID-19 coronavirus.

There are several localised exchange/area updates which are relevant to inform our clients of:

Melbourne: Windsor and Lonsdale Exchanges
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Both of these exchanges have had physical works completed and are now awaiting the internal provisioning that will see their capacities increased. These works are presently being expedited, though as yet we have no final ETA.

Sydney Call Collection Area
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A network capacity expansion scheduled for later this year has been brought forward, but unfortunately this upgrade is still in the planning and design phase. We therefore have no ETA on when the increases to capacity will flow through.

Launceston Call Collection Area
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A further 250 channels have been added to provide additional capacity effective as of now.

Hobart Call Collection Area
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Network capacity upgrades are scheduled to allow for an additional 520 channels; ETA on work completion is currently COB Wednesday (25/03).

Adelaide Call Collection Area
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Additional capacity works are in early planning stages, thus ETA for completion still pending.

Further updates and advisements will be provided as soon as they come to hand.

We appreciate the ongoing patience of our clients experiencing the worst of these congestion issues. We remain committed to doing all that we can to maintain the pressure on upstream carriers re the timing of essential works and in continuing to provide real time data on any new concerns that arise.

Update 18/03/20 @ 9:18 PM

An unprecedented influx of network traffic with all network carriers continue to affect both mobile to mobile and VoIP carriage calls due to the extremely high load strain being imposed over all global communication systems as a result of the COVID-19 outbreak.

The Australian Telecommunications industry is working hard to resolve these upstream congestion issues, with all wholesale carriers cooperating to redistribute traffic peaks across the network as a whole as quickly as is possible. This is happening in conjunction with works intended to expand the network carriage capacity going forward.

At this stage, such physical works as are necessarily involved in order to achieve this have been given an ETA of the end of next week. In the interim, we continue to route our own network traffic around these issues as much as possible. We appreciate your tolerance and patience in light of this extraordinary and unparalleled event. We will endeavour to provide further updates as soon as they become available.

Update - 16/03/20 @ 3:42 PM

Further changes to call traffic routing have been implemented to address the current high volume of call traffic.

We are continuing to monitor the situation.

Update - 16/03/20 @ 1:30 PM

Due to the recent adoption of work-from-home across many businesses in response to COVID-19, there is significant strain being placed on inter-carrier links and we are seeing a large amount of congestion based issues when making and receiving calls.

This is being investigated as a high priority. We will provide an additional update shortly.

Original Post

URL Networks - We are noticing some inbound congestion issues with both Optus and Vodafone trunks, the issue is currently being investigated as high priority and we will provide an update as soon as we can.

http://danservices.com.au/index.cfm/news/ongoing-inbound-voice-congestion-issues/

https://status.url.net.au/

09/03/2020

RESOLVED - UPDATE 12:10pm

URL Networks Service Status
[Resolved] Inbound Call Issues
The issue impacting inbound calls has now been resolved as of 11:25 am AEDST. If you are still having inbound call issues please notify our support team.

Once again, we apologise for the inconvenience and we will continue to work with our provider to ensure stability.

Posted 10 March 2020 @ 11:55 AEDT

UPDATE 10:57am

URL Networks
There is an inbound call issue currently impacting most of the incoming calls to our network. The issue is inside an upstream network providers network and appears to be an equipment failure. Engineers are working on restoration as we speak.

The issue is only impacting inbound calls so if you note the person's caller ID you should be able to hang up the incoming call and call them back.

We apologise for the inconvenience.

Original Post

URL Networks (and many other Carriers) are experiencing an Inbound Calls Issue this morning.

The issue is being investigated.

If you are unable to receive calls or you are receiving calls, but can not hear the caller on your landline today - it is most likely related to this issue.

https://status.url.net.au/

02/03/2020

Bit of background info and summary of Telstra 's efforts since the bushfires. Everything is not back to normal operation yet, but there has been significant progress.

It has been nearly five months since intense bushfires started burning across Australia, but barely a few weeks have passed since the majority were brought under control.

24/02/2020

Optus Mobile Outage - Batemans Bay and Surrounding Region

There is currently an outage of the Optus Mobile network in the Batemans Bay and surrounding region (as of around 1 AM Sunday 23rd of February). Unfortunately, it is not yet known exactly what areas/suburbs are affected. Teams from Optus are onsite and actively trying to resolve the issue.

There is currently an outage of the Optus Mobile network in the Batemans Bay and surrounding region (as of around 1 AM Sunday 23rd of February). Unfortunately, it is not yet known exactly what areas/suburbs are affected. Teams from Optus are onsite and actively trying to resolve the issue.

20/02/2020

Expand WiFi Coverage for Residence

The team from Dan Services were asked if we could improve the WiFi coverage for the Observation Deck for a recently built residence near the beach.

http://danservices.com.au/index.cfm/news/expand-wifi-coverage-for-residence/

18/02/2020

Optus Mobile Tower Update - Malua Bay / East Lynne

Optus was onsite at the Malua Bay Surf Club today answering peoples questions and providing support.

We had the pleasure of meeting Matt Connell, Territory General Manager Southern NSW and his team.

See our linked post for the following information:
- Status on Mobile Tower Repairs
- Bushfire Support
- Small Business Support

Optus have said that they estimate (please note, estimate) to have the tower at Malua Bay back to fully opperational between 28th of February and 1st of April. 

18/02/2020

Small Business Bushfire Information Session tonight at Tomakin Club

NSW Bushfire Regional Roadshow 2020: Small Business Information Session - Mogo

13/02/2020

Major Optus Mobile Tower outage around Tomakin, Boulee at the moment. Telstra seems to be okay at the moment...

UPDATE - 2:50PM 13/02/20
Have confirmed outage of Surf Beach, Malua Bay, Tomakin, Broulee and Bimbimbie Optus Mobile Towers. I suspect the fibre optic uplink which supplies Internet to the towers is currently down.

Also some fixed cable connections (nbn) are also affected and down (not Telstra-backed connections).

As per the norm - no ETA to be resolved at this time.

UPDATE - 10PM 18/02/20
Services have been restored to the Mobile towers that went offline 13th of February (except for Bimbimbie, and Malua Bay is still running on the Satelite Cell on Wheels (Sat CoW)). Your Optus mobile coverage and Internet connectivity should have improved closer to normal. I am told that the outage was caused by the failure of the generator at the main tower which also feeds the surrounding tower.