08/12/2024
Dear Valued Customers,
After many years of supporting the Toolbox app, we have made the difficult decision to retire the app from sale. We want to share the reasons behind this decision and ensure you can retrieve your data as required.
Why We Are Retiring the App
Increasing Costs: The rising cost of hosting and maintaining the app has made it challenging to keep prices reasonable while recovering our costs. As business owners ourselves, we aimed to provide a tool that was both affordable and practical. Unfortunately, this is no longer sustainable.
Platform Maintenance Challenges: Both Android and Apple require apps to be updated frequently to remain compatible with their latest operating systems. These updates involve significant costs, often running into thousands of dollars annually. Additionally, app platforms now hold us accountable for user-generated content, further complicating our ability to maintain the app.
What This Means for You
The app is no longer available for download on the Google Play Store or Apple App Store.
It will remain functional on Android versions 13 and below and iOS versions 15 and below.
Subscriptions can no longer be renewed. However the app will continue to run until we shutdown the service.
Our web server will remain operational until mid-2025, allowing you to access and download any past meeting data.
How to Retrieve Your Data
Log into the web server using your username and password at:
https://www.uigsafeworkapps.com/b/admin/uig/welcome
Navigate to the "Meetings" tab.
Select either "Download All Meetings" or the download link for individual meetings.
We will send further reminders and updates closer to the server shutdown date.
REFUNDS
Any outstanding licensing shall be refunded into the paypal account used to open your UIG Safeworks Toolbox meeting account. Further details shall be sent at a later stage.
Our Gratitude
Thank you for supporting us over the past 15 years. Your trust and feedback have been invaluable. We deeply regret any inconvenience this closure may cause and hope the transition to another app will be manageable for your business.
Kind regards,
UIG SafeWorkApps Support Team
Universal Infrastructure Group Pty Ltd.
Phone (Sales): +613 99758655
Phone (Service/Support): +613 99758656
Fax: +613 99758686
Email: [email protected]
Unit 4/2 East Spur Court
Kilsyth South
Victoria, 3137
Australia.
P.O. Box 8127
Croydon
Victoria, 3136
Australia.
Looking for the most efficient and effective way to document your Toolbox Meetings?
Visit: www.uigsafeworkapps.com.au