Abcom's roots go back to 1983 when founder, Jim Hawkins discovered a need for specialized I.T. Abcom set up its office on the Gold Coast in Queensland. The company commenced developing and marketing user friendly back office systems for local McDonald's franchisees and in a few years had quickly grown to become the dominant supplier of such systems to McDonald's store owners across Australia. In A
ustralian company stores, McDonald's was using a similar generation system, sourced from its US operations and it was planned to roll that out to franchise outlets. That never happened, as the Abcom systems that became known as "McProfits" grew in functionality, adding in-store modules such as Crew Scheduling and equally importantly provided a growing range of administration systems such as Payroll, Accounts Payable & General Ledger/financial reporting that were tailor made to and ideal for these "independent" fast food owner/operators. With the advent of Windows based systems in the 90's, Abcom developed new generation replacement systems that were even easier to use and they too became widely accepted. Eventually McDonald's needed a replacement system for its Australian company-owned outlets. In the early 2000's their search for new generation replacement systems commenced. Whilst McDonald's had a number of later generation systems by then operational in other countries such as the USA and Europe, Abcom once again achieved success when our later system "eProphet" was chosen, eProphet provided the ideal platform for McDonald's Australia to standardize its Back Office systems across every one of the 700+ restaurants across the country - both company and franchisee-owned. By the time that Abcom had commenced its design work on eProphet - the company was well aware of the need for similar systems in other QSR chains, and as such from its conception the new systems were engineered to allow easy implementation into all significant QSR groups, and as Abcom grows it is ideally poised to extend its customer base into international markets. Abcom is fortunate to have a highly experienced and loyal staff. We have an ideal mix of people with advanced computing knowledge and QSR business management training and experience built over many decades of computing and quick service restaurant management experience. Our policy is to employ hospitality and retail industry experienced and trained people in our development, support and training areas, thereby providing sound knowledge of store procedures and methods. Abcom today operates Australia-wide and internationally. Our Head Office and development centre is based on the Gold Coast, Queensland, Australia and we have important branch offices located in Sydney & Melbourne that facilitate localised sales and support functions throughout Australia.
