18/11/2025
Service Reliability Update β What Went Wrong & Whatβs Now Fixed
Over the past year a combination of heavy workload, system limitations, and some personal life events caused a few repairs and messages to slip through the cracks. Not ideal, and not what I expect from myself.
So I rebuilt the entire workflow from the ground up.
β Every job now gets a proper intake sheet
β Every repair goes into Dolibarr β a real CRM/ticketing system
β Every step is logged as a ticket note
β Automatic email updates
β IMEI/serial tracking for all devices
β Better suppliers + backup supplier
β Multiple freight carriers (AusPost, Toll, TNT) to avoid random delays
β Faster turnaround on most repairs
β More parts kept in stock
β Better communication across the board
One parcel even did a lap through Condobolin before coming back to Forbes⦠so extra freight carriers were definitely needed.
The problems have been fixed.
The systems are now solid.
And the goal is simple: consistent, accurate, reliable repairs every time.
If youβve got a device that needs fixing, Iβm here and ready to help β properly.
A full update on past repair delays, what caused them, whatβs been fixed, and how Small Space IT now delivers faster, more reliable service with better systems.