Help Zone Australia

Of products
𝟒. 𝐒𝐞𝐜𝐮𝐫𝐞 𝐏𝐚𝐲𝐦𝐞𝐧𝐭
Online secure pay

𝐓𝐎𝐏 𝐂𝐀𝐓𝐄𝐆𝐎𝐑𝐈𝐄𝐒
* Gaming Console
* iPhone
* Headphones
* Smartphone
* Computers

𝐓𝐎𝐏 𝐁𝐑𝐀𝐍𝐃𝐒
* Sony
* Apple
* Samsung
* Nintendo
* Bose


𝐑𝐞𝐭𝐮𝐫𝐧 𝐚𝐧𝐝 𝐑𝐞𝐟𝐮𝐧𝐝
𝐑𝐄𝐓𝐔𝐑𝐍 𝐏𝐎𝐋𝐈𝐂𝐘
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied wit

h your purchase for any reason,
you may return it to us for a full refund. Please see below for more
information on our return policy.
𝐑𝐄𝐓𝐔𝐑𝐍𝐒
: All returns must be postmarked within fourteen (14) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and
labels attached.
𝐑𝐄𝐓𝐔𝐑𝐍 𝐏𝐑𝐎𝐂𝐄𝐒𝐒: To return an item, please email customer service at [email protected] to obtain
a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging and include your proof of
purchase, and mail your return to the following address:
83 The Crescent, Fairfield NSW 2165, Australia
Attn: Returns
83 The Crescent, Fairfield NSW 2165, Australia
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.
𝐑𝐄𝐅𝐔𝐍𝐃𝐒: 
After receiving your return and inspecting the condition of your item, we will
process your return. Please allow at least three (3) days from the receipt of your
item to process your return. Refunds may take 1-2 billing cycles to appear on your
credit card statement, depending on your credit card company. We will notify you
by email when your return has been processed.
𝐄𝐗𝐂𝐄𝐏𝐓𝐈𝐎𝐍𝐒: 
For defective or damaged products, please contact us at the contact details below
to arrange a refund.
𝐐𝐔𝐄𝐒𝐓𝐈𝐎𝐍𝐒: 
If you have any questions concerning our return policy, please contact us at:
[email protected] or +61 4 1998 5632

𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐬
Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. There are nine consumer guarantees that apply to goods you purchase:
1. Fit for a particular purpose
3. Match description
4. Match the sample or demonstration model
5. Express warranties will be honoured
6. Spare parts and repair facilities will be available for a reasonable time after purchase
7. Title to the goods
8. Undisturbed possession of the goods
9. No undisclosed securities on the goods
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given. There may be circumstances where you are not entitled to a remedy.

𝐒𝐚𝐟𝐞 𝐚𝐧𝐝 𝐒𝐞𝐜𝐮𝐫𝐞 𝐒𝐡𝐨𝐩𝐩𝐢𝐧𝐠
FreeGaaming takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for its customers. Secure Online Shopping
Every time FreeGaaming collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons. These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information. For more information on what details are collected by FreeGaaming, how it is used and what our obligations are in terms of management of customer information, please see the FreeGaaming Privacy Policy. Secure Credit Card Payment
FreeGaaming has engaged a globally accredited payment gateway service provider (Transaction Network Services or TNS) to secure all aspects involving customer payment via credit cards. All customer credit card information is securely submitted and processed entirely on specialised TNS systems; FreeGaaming staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer’s browser before they are sent to TNS systems, and are never exposed in clear-text. TNS is globally certified to meet the regulatory security requirements outlined by the Payment Card Industry Data Security Standard (or PCIDSS). PCIDSS certification is required by banks and credit card issuers in order to allow merchants such as FreeGaaming to accept payments from customer credit cards. As part of the certification process, TNS is required by FreeGaaming, banks and credit card issuers to implement stringent security controls and undertake regular independent security audits to maintain its certification and security assurance levels. For more information on TNS and its PCIDSS certification, please visit the TNS website. How to complete my order ? If you have just placed your order and it is pending and you want to complete it or if you placed your order a while ago but you decide to pay it now to have your package delivered, the process is not complicated please follow the instructions below depending on your chosen payment method:
Warning: We ask all customers who decide to finalize their orders by bank transfer / osko or payID to please fill in their order number during checkout to allow us to identify the payment more quickly for fast processing.

𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐌𝐞𝐭𝐡𝐨𝐝 : 𝐂𝐫𝐲𝐩𝐭𝐨 (𝐁𝐢𝐭𝐜𝐨𝐢𝐧)
For customers who have chosen the payment method by crypto when ordering, please remember that to complete your order, you will have to make your payment to our BTC merchant account. You will be redirected to the payment page once you click on the checkout button.

𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐌𝐞𝐭𝐡𝐨𝐝 : 𝐁𝐚𝐧𝐤 𝐓𝐫𝐚𝐧𝐬𝐟𝐞𝐫 / 𝐎𝐒𝐊𝐎
For customers who have chosen the payment method by bank transfer when ordering, please remember that to complete your order, you will have to make your payment by simple bank transfer / OSKO. To do this :
1. Open your mobile banking app

2. Choose to make a new transfer

3. Carefully fill in our bank account details you received by email

4. Amount: The total amount of your order

5. For payment reference and description, please put your order number
Notice: If your bank supports payments by osko, we advise you to make a payment by osko in order to benefit from a faster processing time. Remember that once payment has been made, you must email us a copy of the payment receipt so that we can process your order faster.

𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐦𝐞𝐭𝐡𝐨𝐝: 𝐏𝐚𝐲𝐈𝐃
For customers who have chosen the payment method by PayID when ordering, to complete your order, you will have to make your payment on our PayID. Choose to make a new payment

3. Enter our PayID that you received by email

4. Amount: The total amount of your order

5. For payment reference and description, please put your order number
Notice : Once the payment has been made, please send us a copy of the payment receipt by email

𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐦𝐞𝐭𝐡𝐨𝐝: 𝐂𝐫𝐞𝐝𝐢𝐭 / 𝐃𝐞𝐛𝐢𝐭 𝐜𝐚𝐫𝐝
For customers who have chosen the payment method by credit card when ordering, you just need to enter your credit card details when ordering to be able to complete your order.

𝐎𝐧𝐥𝐢𝐧𝐞 𝐒𝐡𝐨𝐩𝐩𝐢𝐧𝐠 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲

From same day and scheduled delivery on weekdays to standard delivery with online tracking - enjoy more control of your order with flexible options to suit your lifestyle. DELIVERY TIMES
We usually deliver your products to your home address within 1 to 5 working days. PRICES AND VAT
All our prices include 19% VAT. PACKAGE RETURN
If the product you received does not meet your expectations, you can return it to us via DHL, UPS or TNT or FEDEX and make sure that the package is in the original packaging and in the condition in which you received it. Write to us by email as soon as you have sent the package back.

* Scheduled Delivery
Need a delivery date and time that works for you? Our Scheduled Delivery option means that you can choose the weekday delivery date and time that best suits your lifestyle. It’s easy as selecting your preferred date within a 2-week range, and a 4-hour delivery window up until 10pm, Monday to Friday. Select the ‘Scheduled Delivery’ option in the shopping cart to view delivery dates, times and pricing available for your location. If delivery is delayed, don’t worry - we’ll notify you as soon as possible and refund your delivery fee.**

*Scheduled Delivery is currently available in selected areas only and for products up to 22kgs. Check if your order qualifies for Scheduled Delivery in the shopping cart when you place your order.

** If you select the Scheduled Delivery option and, after receiving your order, FreeGaaming Online determines that we are unable to deliver your order at the scheduled time, FreeGaaming Online will contact you by phone or email to arrange an alternate time for delivery, and will refund the price you paid for delivery. FreeGaaming Online will also give you the option of cancelling your order and receiving a full refund of the price you paid for those goods if you are not satisfied with the alternative delivery time. Common Delivery Questions
Where do you deliver online orders? Online orders are delivered to your home or office via our nationwide store network. Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. All deliveries must be signed for when you receive them. Deliveries cannot be made to PO Boxes. If you are unable to track delivery of your items in person, or if you haven't received them within a reasonable period, Contact Us for further assistance.
𝐇𝐨𝐰 𝐦𝐮𝐜𝐡 𝐝𝐨𝐞𝐬 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐜𝐨𝐬𝐭? Delivery costs for your purchase are calculated and displayed in the shopping cart. The standard delivery fee is calculated by the size and weight of the items, plus the delivery location. Same day and scheduled delivery fees vary by your selected delivery date and time. Delivery costs are also automatically calculated when you checkout and are displayed as a line item in your costs.
𝐖𝐡𝐞𝐧 𝐰𝐢𝐥𝐥 𝐦𝐲 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐚𝐫𝐫𝐢𝐯𝐞? Delivery times are dependent on the store stock levels in your local area. Use the delivery calculator when shopping, for an estimation of when your products may be dispatched. Need an item quicker? Use Click & Collect for 1 hour* pick up from your local store. General Delivery Timeframes:
* In stock items – Typically dispatched in 2-4 business days**
* Customer Direct items – Typically dispatched in 4-10 business days**
**In some instances, your item may not be dispatched within these time frames and you will be notified as soon as possible.

𝐂𝐚𝐧 𝐈 𝐭𝐫𝐚𝐜𝐤 𝐦𝐲 𝐨𝐫𝐝𝐞𝐫? Absolutely! Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner’s website, where you can monitor the tracking process. Alternatively, you can visit Track My Order and simply enter your order number and email address. We recommend order tracking as it offers:
* Reassurance that your order has been processed
* Visibility on the shipping status
* An estimated delivery date
For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.
𝐖𝐡𝐨 𝐰𝐢𝐥𝐥 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐦𝐲 𝐨𝐫𝐝𝐞𝐫? Your order is delivered to your home or office via our nationwide store network. Products are dispatched from a FreeGaaming store. For the delivery of smaller items, we have partnered with Australia Post and local courier providers. For larger purchases, we have a dedicated local store delivery team who will deliver your products at a time that’s convenient for you. Customer Direct purchases are shipped directly from the supplier, to your door.