Call Design Pty Ltd

Call Design Pty Ltd Working with our customers to keep staff engaged and happy at work. Call Design is an organisation that specialises in Workforce Optimisation.

We work with companies around the world to implement the best tools and methodologies available to improve workforce productivity and empower staff to take responsibility for their contributions. As a result, customer loyalty is improved, new customers are won and revenue is increased. We implement technology such as workforce management, performance management, quality management, customer experience analytics, knowledge management, IVR and speech biometrics and train you in the skills required to optimise the tools you have purchased.

14/10/2026

How can workforce planning help create happier workplaces, improve AI decisions and give small teams more influence?

That’s where the conversation has taken us this morning on day two of WOW Conference 2026.

We heard from Nick Atkin and David Ralston of CallD.AI about the details planners bring to AI deployment, followed by Georgi Hodge from Origin on making a lean WFM function more effective.

Steve Coles from RACQ explored how forecasting roles are changing with AI, while Ankit Poothla from Qantas discussed building WFM maturity across operations of different sizes.

Marko Vukosav examined the connection between planning and employee engagement, and Justin Neave from TAFE SA shared how workforce data can guide decisions across an organisation.

Thank you to our speakers for giving everyone so much to think about and take back to their teams. Enjoy these highlights from the morning.

13/10/2026

What an afternoon to finish Day 1 of WOW Conference 2026.

The big theme was that workforce planners have more to offer than the numbers. Sessions covered the strategist in every planner, how AI can take repetitive work off planners’ plates, and whether we’ve built planning careers backwards. The round table workshops got everyone swapping ideas with their peers.

Day 2 is under way now!

13/10/2026

WOW Conference 2026 is off to a great start, with a packed room and an opening session that has everyone thinking about their next persuasive conversation.

After Call Design CEO Nimesh Dhanak welcomed attendees, Michelle Bowden brought the energy with her four persuasive types: the wise owl, commanding eagle, captivating peacock and friendly budgie. Which one sounds like you?

With people here from contact centres, insurance companies, banks, education, airlines, healthcare and more, there’s plenty of experience in the room and plenty to learn from each other.

Enjoy a few highlights from our first morning in Melbourne.

We’re hiring!Call Design is looking for an Australia Based, Workforce Optimisation & Customer Success Consultant to join...
12/10/2026

We’re hiring!

Call Design is looking for an Australia Based, Workforce Optimisation & Customer Success Consultant to join our Professional Services team.

If you have 5+ years’ hands-on Aspect WFM experience and love helping customers succeed, this one’s for you. You’ll consult, deliver projects, train customers and support pre-sales. You’ll also play a key part in our push to become APAC’s leading Workforce Optimisation and AI transformation partner.

📩 Send your resume and a short cover letter to [email protected]

Know someone who’d be perfect? Tag them below 👇

A workforce plan built in a spreadsheet is only ever right for the day it was built.The moment attrition shifts or deman...
08/10/2026

A workforce plan built in a spreadsheet is only ever right for the day it was built.

The moment attrition shifts or demand changes, that plan needs rebuilding, and most teams don't have the time to start again.

Cinareo removes that rebuild cycle, letting you model new scenarios in minutes so your budgeting and capacity planning can keep pace with the business.

Learn more: https://calldesign.com.au/cinareo/

06/10/2026

Just one week to go until WOW 2026.

We’re heading to Melbourne on 13 and 14 October for two days of fresh thinking, practical ideas and conversations with people who understand the realities of workforce optimisation.

If your ticket, travel and out-of-office are already sorted, you’re ready to go.
If not, this is the week to lock it in.

Secure your spot: https://wowconference.com.au/

Two days. 19 sessions. One room full of people solving the same problems you are.WOW 2026 isn't about sitting through sl...
01/10/2026

Two days. 19 sessions. One room full of people solving the same problems you are.

WOW 2026 isn't about sitting through slides, it's hands-on workshops, real operator stories, interactive round tables and an open Ask Us Anything panel, all built to give you ideas you can use the moment you're back at your desk.

If you're still deciding whether to come, here's your sign.

Get your tickets: https://wowconference.com.au/

30/09/2026

Two weeks until WOW 2026.

While the sessions will give you plenty to think about, the Western Themed Gala Dinner on the evening of Day 1 is where a lot of the real conversations happen, over dinner, drinks and plenty of laughs with people who get exactly what your day-to-day looks like.

If you haven't secured your ticket yet, now's the time.

Get your tickets: https://payments.calldesign.com.au/book/wow-2026-conference

Team Leaders are where workforce plans meet the real world. When demand changes, staffing shifts or adherence slips, the...
29/09/2026

Team Leaders are where workforce plans meet the real world. When demand changes, staffing shifts or adherence slips, they need more than a roster, they need to understand what is happening and how to respond.

Call Design's self-paced online course builds practical workforce management confidence through bite-sized learning, real-world challenges, a live workshop and peer coaching.

Learn at your own pace and lead with greater clarity.

Enrol now: https://calldesign.com.au/training-courses/best-practice-courses/workforce-management-for-team-leaders-online-learning/

We’re finishing WOW 2026 with a keynote that celebrates the one thing no technology can replace: people.Australia’s 2024...
24/09/2026

We’re finishing WOW 2026 with a keynote that celebrates the one thing no technology can replace: people.

Australia’s 2024 Keynote Speaker of the Year, Peter Merrett, will close Day 2 with The Magic of Everyday Excellence, bringing real-life stories, surprises and immersive moments to the stage.

Expect a finale filled with connection, curiosity and a fresh reminder of what great leadership looks like.

Whatever you do, don’t leave early…

Register now: https://wowconference.com.au/

Address

South Tower, Level 8, 1-5 Railway Street
Chatswood West, NSW
2067

Telephone

+61294257000

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