Simplifying Telco and Technology for Australia's SMB Market, EmuTel provides the solutions you need, all backed by service guarantee, an Aussie based sales, support and operations team. All of these services are included in your subscription at no extra cost! Auto-attendant
You're too busy to answer every phone call that comes in, but you don't want to miss any potential customers. You might be m
issing out on business because you can't always answer the phone. And even if you could, chances are you're not the best person to sell your product or services. Auto-attendant solves both of these problems by answering your calls for you and routing them to the right person or department. You'll never miss another call and you'll have more time to focus on what's important - running your business. Direct your callers easily through your IVR or Virtual Receptionist. Easy to setup and easy to keep updated in the Cloud PBX. Automatic Call recording
You're on the phone with a potential customer and you want to make sure to capture every word. It's hard to remember everything that was said during a telephone call, especially if it was a long one. You may not be able to take good notes during the call, and even if you do, you might not be able to recall all of the details later on. Telephone call recording is the perfect solution for this problem. With our call recording software, you can record calls in real time or after the fact, making it easy to review and reference them whenever you need. Plus, our software is easy to use and affordable. Music on hold
It's hard to keep your customers on the line when they're put on hold. Studies have shown that people are more likely to hang up if they're put on hold with silence or with a monotone voice. Our music on hold service will play upbeat and positive music to keep your customers entertained and on the line. Voicemail to email
You've probably been in this situation before - you're out of the office and you miss an important call. Now not only do you have to worry about returning the call, but you also have to try and remember what the message was about. Voicemail to email is a great solution that will help you stay organized and on top of your messages. This service will automatically transcribe your voicemails into text and send them directly to your email inbox. You can then review, respond, and take action on your messages without ever having to pick up the phone. Simultaneous ring
You're busy and you can't always answer the phone. You might miss an important call because you didn't hear your phone ring. With simultaneous ring, you can have your office and cell phones ring at the same time. That way, you'll never miss another important call again. Call queuing
You're running a business and you need to answer the phone, but sometimes there are too many calls coming in at once and you can't get to them all. Not being able to answer the phone when it rings is frustrating for both you and your customers. They may not be able to reach you when they need to, which could lead to them taking their business elsewhere. With our call queuing software, you can manage your incoming calls so that no caller is ever left waiting on the line. Our system will automatically forward unanswered calls to another available agent, so your customers always have someone to speak with. Caller privacy
You don't want your personal information getting into the wrong hands, do you? It's no secret that our phone numbers are easily accessible to anyone who wants them. Marketers, scammers, and even nosy friends and family can get ahold of our contact information without much trouble at all. Caller privacy is here to help. This caller ID blocking app will keep your number private and confidential. Your calls will be hidden from view, so you can relax knowing that your personal information is safe and sound. Call presence
You're trying to focus on a project but keep getting interrupted by phone calls. It's hard to stay focused when you're constantly getting interrupted by phone calls. With call presence, you can see who is calling before you answer the phone. This way, you can decide whether or not it's worth interrupting your work to take the call. If it's not an important call, you can easily let it go to voicemail without ever having to pick up the phone. Reception console
Too often, managers are left in the dark about what's happening on their team. They can't tell who is busy and who is available, which makes it hard to make decisions about staffing and coverage. Not only does this lack of visibility impact your ability to make decisions, but it also creates a lot of stress for employees who feel like they're being watched all the time. Reception Console provides a call activity log that tracks every call made and received by your business. Managers can see at-a-glance which team members are busiest and how long calls are lasting so they can better staff their team and cover shifts.
