AUS Internet

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Australian owned and operated, servicing all areas, offering access to NBN Fixed Line, Fixed Wireless and SkyMuster Satellite.

100% Aussie support, No contracts and competitive pricing!

07/07/2026

Notice to mobile service customers:

Telstra has advised they are currently experiencing a national mobile outage across the Telstra Retail and Telstra Wholesale network which will present as no signal / Emergency Calls Only on the mobile handsets and calls to/from can not be made.

000 calls are still available and will route through alternate mobile networks where available

28/12/2025

nbn Outage Notification
28/12/2025 - 4TNS (Townsville)

nbn is reporting an issue at the Townsville Point of Interconnect (4TNS) causing Network-to-Network interfaces between nbn and Retail Service Providers (RSP's) to go up and down.

This is causing services that terminate through the Townsville PoI to experience total or partial or intermittent loss of connectivity.

This outage is being investigated by nbn.

Updates via :
https://www.nbnco.com.au/support/network-status

We'll also be posting updates at www.ausinternet.com.au/status as further information comes to hand.

Affected customers have been sent an SMS alert

03/12/2025

Degraded Performance - International Backhaul Transit (SIN1 - Singapore / PER1 - Western Australia)

We have received notification that our backhaul carrier's primary link from Perth to Singapore is down. Investigations have been carried out by the sub-sea carrier (Indigo). Their OTDR testing has isolated the outage to the Indigo West cable system and identified a fault located between two sub-sea repeaters, approximately 725 km from Singapore. A response is now being coordinated by Indigo's Marine Team.

Traffic to our data centre (SIN1) in Singapore is flowing through alternate routes from Sydney via Guam to Asia and Sydney via US for all other traffic currently.

Users may notice degraded performance such as higher than usual pings and/or slower data speeds accessing content within Asia, however all systems are otherwise fully operational.

Further route optimisation will be undertaken where available.

Updates can be viewed at www.ausinternet.com.au/status

03/12/2025

Do you have a mobile phone service with us? If you do, and you have an older device, check your email as you may have received a notice from us today regarding specific phones that may prevent reliable Triple Zero (000) Calls. We've also sent notifications via SMS to affected services.

From 14th January 2026, under the Telecommunications (Emergency Call Service) Determination, Our wholesale carrier (Telstra Wholesale) will commence blocking non-compliant device IMEI's from accessing Australian Mobile Networks.

If you have been notified by us that your device may require updating we urge that you follow the directions in the email, to ensure you remain able to access the network and make Triple Zero calls after the cut off date.

If you need further information, please contact our support team to discuss your concerns.

Address

Cairns City, QLD

Telephone

+61742221111

Website

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