Mac Aid

Mac Aid Mac Aid are the Apple support specialists. Covering all your Apple needs since 2004.

Since 2004, Mac Aid has been helping businesses and home users alike with everything Mac related. We pride ourselves on focusing on the solution, rather than just the technology available for use. Based in Melbourne, Victoria, Mac Aid primarily services clients in the Melbourne metro area. However we do provide remote support to those farther afield, such as Sale in regional Victoria and Sydney in

NSW

Mac Aid supports a range of clients in a variety of industries, from the traditional Mac stalwarts design & print to construction, architecture, and the arts. Our technicians specialise in a range of aspects, such as:
- Backup solutions for home and business
- Data Recovery
- Mac Troubleshooting
- Networking issues
- System Maintenance and Monitoring
- Collaboration
- CRM
- IT Strategies

If you have any questions about how we work, or the services provided, please call the office and talk to one of our friendly staff.

25/07/2025

WE’RE HIRING!

Eleni is heading off on maternity leave soon, so we’re after someone to step into her role — and it’s an ongoing position. We’re looking for a part-time Junior Help Desk and Customer Service team member to join us in Burnley.

This is a great opportunity for someone who’s friendly, organised, and keen to get into the world of Apple and Mac tech (no technical background needed — we’ll teach you everything you need to know).

Role details:�• 3 days per week, office-based�• Customer-facing help desk and service coordination�• Mix of admin, scheduling, quoting and support�• Mac-focused environment with training provided

If you are organised, friendly, and looking to build your skills in a fast-moving support role, we would love to hear from you.�
To apply, email your resume and cover letter to [email protected] or share this with someone who may be interested.

01/04/2025

Mac Aid turned 21 today! When I look back at our humble beginnings in the back room of the house, advertising in the local paper, green guide and yellow pages, I don’t think I could have imagined our current world of managed services, cyber security and being responsible for backing up petabytes of data, but I’m sure I’d be very proud!

Let’s see what the coming years will bring.

06/03/2025

Apple updated the MacBook Air and Mac Studio to M4 overnight. Is it time to upgrade? Let us know what you think, and if we can help

https://apple.com/au

You can now set ChatGPT as your search engine.  Be aware though, AI still has the habit of being very "confidently incor...
25/02/2025

You can now set ChatGPT as your search engine. Be aware though, AI still has the habit of being very "confidently incorrect", so make sure you are varifying results.

OpenAI today updated the ChatGPT app to add a new Safari Extension that allows ChatGPT to be used as the default search engine for searches made...

04/02/2025

Data breaches can harm your business. They can cost you money and trust. Let’s look at how to stop them from happening.

What is a data breach?

A data breach is when someone steals information. This can be names, emails, or credit card numbers. It’s bad for your customers and your business.

Why should you care about data breaches?

Data breaches are terrible things. They will cost you money. Perhaps your customers will stop trusting you. You may even be fined. It is vital to try to prevent them from occurring in the first place.

How do you prevent a data breach?

Here are 10 steps to help keep your data safe:

1. Use strong passwords:
Use long, complex passwords that are hard to guess. Include letters, numbers, and symbols. Do not use the same password for all of your accounts.

2. Update your software:
Always update your computer programs. Updates usually patch security holes. Have your computer set to update automatically.

3. Train your employees:
Educate your employees on data security. Teach them how to identify fake emails. Inform them to not click on suspicious links.

4. Use encryption:
Encryption scrambles your data. Only people who have a special key can read it. Use encryption on important information.

5. Limit access to data:
Not everyone needs to know everything. Only give people access to what they need for their work.

6. Create backups of your data:
Create copies of your important information. Keep these copies in a safe location. This helps in case anyone steals or destroys your data.

7. Use a firewall:
A firewall acts like a guard for your computer. It blocks the bad things from getting inside. Always turn the firewall on.

8. Be careful with emails:
Almost every data breach starts with a trick email. Don’t open emails from people you don’t know. Never click on links unless you are sure that they are safe.

9. Protect your Wi-fi:
Use a strong password on your Wi-Fi. Do not leave the default password on. Update your Wi-Fi password frequently.

10. Have a plan:
Prepare a plan if, in case of a data breach. Know whom to contact and what you should do. Do a practice drill so you are ready if there is an intrusion.
Even with good plans, data breaches can still happen. If one does, take action quickly. Inform your customers about the breach ASAP.
Fix the problem that led to the breach. Then, use what you learned from that mistake to make your security better.

At what frequency is security checked?

Keep checking your security. Look over it at least once a month. There are new dangers all the time. Keep informed about the most up-to-date ways of keeping the data safe.

Can small businesses be targets for data breaches?

Yes, small businesses can be targets too. Actually, most hackers target small businesses. They perceive their security level to be low. Whatever the size, make sure your business is prepared.

How much does it cost to prevent a data breach?

The cost may seem high to prevent data breaches. But it costs less than fixing a breach after it has happened. Consider this as insurance for your data; thus, the cost is well worth keeping your business safe.

Stay Safe and Secure

Data safety is very important; it keeps your business and customers safe. Take these steps to prevent data breaches. Always be on guard against new threats. If you need help, ask an expert. They can make sure your data stays safe.

Don’t wait until it’s too late. Start protecting your data today.

Let us know if we can help

Send a message to learn more

Apple update seasonIt’s Apple update season, with new OS updates arriving for most Apple devices. Many of you will have ...
25/09/2023

Apple update season

It’s Apple update season, with new OS updates arriving for most Apple devices. Many of you will have probably already installed iOS 17 on your iPhones, and Watch OS 9 on your Apple Watches.

https://www.apple.com/au/macos/sonoma-preview/

And MacOS 14 Sonoma is to be released tomorrow! Sept 26. Despite the excitement of a new update, it is always worthwhile waiting to see early reports of a new version of MacOS before updating, particularly if your Mac is your main work device.

And if you do decide to jump in and do the update, please always make sure that you do a backup of your device first.

Stay tuned to Mac Aid newsletter for further updates, or call the Mac Aid office if you would like to discuss updating your devices.

macOS Sonoma brings stunning screen savers, desktop widgets, new ways to share work and web apps, along with fun personalisation tools and Game mode.

06/06/2023

https://www.youtube.com/watch?v=GYkq9Rgoj8E
Did you see the new WWDC23 News!! Some Key things to note;

1. New M2 MacBook Air 15"
2. Mac Studio with Next-generation power with M2 Max and M2 Ultra.
3. Mac Pro with the incredible new M2 Ultra — our most powerful and capable chip ever!

https://www.macaid.com.au/2023/05/08/lets-get-serious-about-passwords/Is your password easy to guess? Do you forget to u...
11/05/2023

https://www.macaid.com.au/2023/05/08/lets-get-serious-about-passwords/
Is your password easy to guess?
Do you forget to update your passwords regularly?
Do you re-use the same password across multiple accounts?
If you do, give this article a read to help establish good password hygiene. Or give us a call. 😁

Most of us intend to do something about improving how we handle our passwords, but it’s a tedious subject at best, and too easy to procrastinate about. Let’s make a firm commitment to two something about this right now before it’s too late. One of the most important things you can do to improv...

Did you know that you can now use Outlook for free on MacOS! You no longer need to hold an Office 365 License or a Micro...
26/04/2023

Did you know that you can now use Outlook for free on MacOS! You no longer need to hold an Office 365 License or a Microsoft License. Read the article attached or call us today for more information.

You can find the email client in Apple’s App Store.

Apple releases macOS Ventura 13.3 with new emoji, bug fixes, and more! Don't forget to always backup your Mac before per...
27/03/2023

Apple releases macOS Ventura 13.3 with new emoji, bug fixes, and more! Don't forget to always backup your Mac before performing an update to ensure your data is secure.

Alongside iOS 16.4, Apple has also released macOS Ventura 13.3 today to all Mac users. This update includes 21 new...

Did you see our new Newsletters that came out this week?Some cool new articles that could help you out.Any questions giv...
23/03/2023

Did you see our new Newsletters that came out this week?
Some cool new articles that could help you out.
Any questions give us a call and we'll be happy to help you out. 😊
https://macaid.com.au/newsletter/

Address

144 Stawell St
Burnley, VIC
3121

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+61394284999

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