Remedy I.T.

21/03/2024

PHISHING WARNING!

I guess tax time brings out the fake ATO email messages. I've recently been receiving a couple a day so I thought I'd send-up a warning flare.

If you receive any notifications from "A.T.O." or "myGov" don't click on the link until you're sure it's authentic. Feel free to give us a call and we'd be happy to talk you through checking it.

Most computer hacking starts with these sort of phishing emails.

BETTER SAFE THAN SORRY!

22/11/2023

The article below is from Amazon and lists best-practices when dealing with unsolicited emails. It's applicable to any organisation and following these suggestions will help you to have a happy holiday season! Please call with any questions or concerns.
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During this time of year, we often see a surge in impersonation scams. Stay safe by learning to identify and avoid them.

Scammers move quickly by changing tactics to avoid detection. In impersonation scams, a scammer pretends to be a trusted company and reaches out to try to get access to sensitive information like personal details (contact details, address or identity information), bank information, or Amazon account details.

Scam Trend: Email attachment scams
Scammers send emails posing as Amazon Australia and include pdf attachments stating that your account will be suspended or put on hold if you do not promptly action their request. These attachments prompt you to click on a fraudulent link to “update your account.” These links lure you to provide personal information such as payment information or account login credentials.

Please do not click on any links or provide your personal information without authenticating the email or verifying the link. Visit the Message Centre which displays a log of authentic communications sent from Amazon Australia.

Prime membership scams
These are unexpected calls/texts/emails that refer to a costly membership fee or an issue with your membership and ask you to confirm or cancel the charge. These scammers try to convince you to provide payment or bank account information in order to reinstate a membership.

Amazon Australia will never ask you to provide payment information for products or services over the phone. To verify your Prime Membership status or make payments, log into your Amazon Australia account, and go to Your Account.

Here are some important tips to identify scams and help keep your Amazon account and personal information safe:

1. Trust Amazon-owned channels.
Always go through the official Amazon mobile app or website when seeking customer service, tech support, or when looking to make changes to your account.

2. Be wary of false urgency.
Scammers may try to create a sense of urgency to persuade you to do what they're asking. Be wary any time someone tries to convince you that you must act now.

3. Never pay over the phone.
Amazon Australia will never ask you to provide payment information, including gift cards (or “verification cards,” as some scammers call them) for products or services over the phone.

4. Verify links first.
Review the link for misspellings or repeated characters. Legitimate Amazon Australia website URLs contain "amazon.com.au." Go directly to our official Amazon Australia website when seeking help with Amazon devices/services, orders or to make changes to your account.

5. Verify email senders.
Legitimate Amazon Australia emails contain “.com.au”. In your web browser, hover over the display name under “From” to see the full sender email address. Look for misspellings, or added or substituted characters. Visit the Message Centre to view a log of authentic messages from Amazon Australia.

For more information on how to stay safe online, visit Security & Privacy on the Amazon Australia Customer Service page.

If you receive communications — a call, text, or email — that you think may not be from Amazon Australia, please report it to us at, amazon.com.au/reportascam.

28/05/2023

Good Monday Neighbours!

20/04/2023

We've recently taken advantage of Aussie Broadband's FREE Fibre-to-the-Premises (FTTP) upgrade at our office and now have over 950Mbps download speeds! Not only is this 10 times faster than the previous NBN connection, but since it's an FTTP connection, it's far more reliable than old-fashioned copper. Many locations around Brisbane are eligible for the free upgrade so why not take advantage of it?

Feel free to give us a call if you want to discuss the ins and outs of the process.

remedy I.T.
1300 877 896

01/02/2023

Why not start the new year with an inexpensive, super-effective upgrade for your PC or laptop? Upgrading your machine with a solid state drive, or SSD, will improve the performance dramatically - 10 times faster isn't uncommon!

Depending on your storage requirements, it will cost as little as $250 for the upgrade.

Give us a call on 1300-877-896 (or [email protected]) and we can discuss your specifics.

04/10/2021

Windows 11 is now available, BUT...

most of you should wait to install it. If history is any indication, there will be issues with the early versions of Windows 11. We'll see how it goes, but I would suggest waiting a few months for the bugs to be worked-out. Just ignore or decline invitations to upgrade for the time being.

Feel free to call Ken at remedy IT if you have any questions or concerns. 1300-877-896

28/09/2021

Don't Get Scammed By "SCAREWARE":

Scareware is a type of scam that scares and bullies victims into paying for any number of fake services. If you fall for scareware, the best case scenario is that you shell out some money for a piece of software that's functionally useless. The worst case scenario is that you pay for a fraudulent service that deploys real malware on your system. In another variation of this fraud, the perpetrator will contact you directly and threaten to expose your unsavory online activities unless you pay them a hefty ransom.

Lead Security Analyst Neil J. Rubenking’s story on scareware discusses all the ways to spot the sneaky scammer tricks. One way to protect yourself from scareware tactics is to use security software vetted by experts. We have plenty of recommendations for security suites and some don’t cost even a dime. You also need to ensure your VPN works properly because you don’t want to give scammers any chance of monitoring your online activities. Our top-rated VPNs can help you enjoy a private browsing experience.

If you use common sense and maintain vigilant privacy habits online, you can avoid being a fraudster’s victim. In addition, take time to educate your family members about scareware scams. These conversations are essential to saving yourself time, money, and anxiety in the long run.

Stay safe,

02/08/2021

Update Your iPhone, iPad, Mac, Watch Immediately, Apple Warns

Apple has released security updates to contend with a newly discovered piece of malware.

Update your iOS or iPadOS device by navigating to Settings > General > Software Update. After that, tap "Download and Install" and the security update will be downloaded and applied, after which you should be protected from this exploit. For Mac users, open the Apple menu, select System Preferences, click Software Update, and then click "Update Now," which will download the latest update and patch your system.

As always, give us a call if you have any questions.

1300 877 896 or [email protected]

31/07/2021

Yes Brisbane, we're back in lockdown! If you need any IT assistance, remember that we have the ability to easily and effectively provide remote support. Give us a call and we'll sort you out!

[email protected] or 1300-877-896

27/07/2021

BE CAREFUL!

Malware Is Being Distributed Via Fake Windows 11 Installers.

Windows 11 is coming but it's not available to the general public just yet. That hasn't stopped hackers from disguising malware as Windows 11 installers. For the time being, delete or ignore any messages requesting that you upgrade to Windows 11.

Feel free to call Ken at remedy IT if you have any questions or concerns. 1300-877-896

27/05/2021

9News produced a video titled "How to Spot a Scam". Take a few minutes to help educate yourself on the most common methods the bad-guys are using in an attempt to steal your hard-earned dollars. Knowledge is our best protection!

NSW residents warned of phone scam where caller pretends to be from the policeBy 9News Staff6:46pm May 27, 2021 Tweet Facebook Mail New South Wales residents are being warned about a new phone scam where the caller pretends to be from the police.NSW Police Force said the scammers threatened the call...