Smile I.T.

01/10/2026

New look, same Smile 😁



We've refreshed Smile IT and SmileTel with new logos and new websites. Same team, same support.


Plus, we’ve introduced SmileIndustrial, our new dedicated mining support team.

Read all about it here: https://www.smileit.com.au/new-look-smile/

29/09/2026

What a night! 🏆

We're thrilled to have won the ESG Achievement Award at the CRN Australia Channel Awards 2026 for our work on the RideScore Active Schools Program.

A huge thank you to our team, partners, and everyone who helped make this project a success.

Read the full story below!

https://www.smileit.com.au/ridescore-active-schools-technology/

21/09/2026

Huge news from the Annual Partner Conference 2026 in Hunter Valley last week…

Smile IT took home 'Technical Partner of the Year'!

This one was a year in the making and recognises the hard work our SmileTel team has put in modernising voice services for our clients, including a major platform migration and the launch of Ava, our new AI voice assistant.

Thanks to Access4 for putting together such a great night and conference for the partner community. The theme this year was 'Conversations That Can't Be Automated', an important reminder of how much human connection and real conversation still matter in tech. It was awesome to soak up knowledge from industry leaders, learn from our peers, and catch up with dear friends we've made through the journey.

And congrats to the other winners and finalists - the bar for innovation keeps climbing and we're excited to be a part of what's to come.

08/09/2026

Where could an AI agent save your team hours every week?

We look at five labour-intensive tasks where an AI agent can leverage automation to save on man-hours.

From processing invoices to onboarding staff, these five repetitive processes are ripe for AI agent implementation.

They’re a great starting point to get you thinking about how AI can make a difference in your organisation! Get in touch if you have any questions or would like to chat about how your business can benefit from AI.

https://www.smileit.com.au/5-business-processes-ripe-for-ai-agents/

19/08/2026

Mine sites need a managed service provider that does more than provide standard IT systems.

Your MSP needs to know how to build connectivity around large and complex site footprints. To work in remote and challenging environments. To bridge the gap between IT and OT.

There’s much more to it than Microsoft 365 and a responsive help desk.

In the article below, we discuss how to choose the right mine site MSP, and the difference it can make to how your operation runs.

Get in touch if you have any questions!

https://www.smileit.com.au/mine-site-msp-features/

Choosing a mine site MSP? This guide covers the capabilities that matter. Remote support, industrial connectivity, OT expertise, and on-site project teams.

18/08/2026

We just attended the 2026 techpartner.news Impact Awards down in Sydney and have some big news to report…

Smile IT won a ‘Highly Commended’ Award in the Social Impact Partner of the Year category!

We were recognised for our work alongside Sunshine Coast Council and WeRide Australia on the RideScore Active Schools Program. Both partners deserve a massive shoutout - active school travel was boosted by 55% across 14 schools on the Sunny Coast. Awesome to see technology result in such tangible positive outcomes!

This is a super proud moment for us. Thanks to techpartner.news for putting on a fantastic night celebrating the best of the Australian ICT channel, and to William Maher and Velvet-Belle Templeman for the awesome event.

Congratulations to all the winners and finalists on the night!

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10/08/2026

The new office has officially been christened!

Stoked to report that we pulled off our first team lunch at our new office, celebrating the move the traditional Smile way: boeries on the grill, plenty of laughs, and a few very questionable fashion choices.

A special shoutout to Peter, Mike and Steve for firing up the BBQ and keeping the team well fed. It's awesome to see the new space already bringing the team together.

Here's to the first of many more memories in our new home.

28/07/2026

Diana Sauerbrey from Acronis has been in our office this week, all the way from Switzerland!

We've been working with Acronis on a project that lines up well with what Smile IT is all about: growing ourselves, our customers, and the people around us. What a pleasure to sit down with Diana and work through the details face to face.

We’ve built up good momentum as a result, and we’re really excited about where this project is heading.

Thanks for making the trip and for all your help, Diana. It’s very cool when partnerships turn into friendships!

23/07/2026

Healthier kids. Reduced traffic congestion. And most importantly, safer and more active communities.

These are the results the RideScore Active Schools program were able to deliver, and exactly why Smile IT has just been named a CRN Award Finalist in the Environmental Social Category!

We're incredibly proud to have partnered with the Sunshine Coast Counciland We Ride Australia to bring the tech behind this initiative to life.

But seeing real community impact? That's what really makes us smile. 88,000km of active travel, 12.8 tonnes of CO2 saved, and parents who can wave their kids off knowing they'll arrive to school safely.

This is what happens when tech is built around people, not the other way around. Read the full story below.

https://www.smileit.com.au/client-stories/ridescore-active-schools-technology/