Smile I.T.

04/06/2026

Most businesses use about 20% of their Microsoft 365 subscription. The other 80% is sitting there, paid for yet unproductive.

We write about six tools worth switching on in the article below. From boosting productivity to improving your cybersecurity posture, these features are in your plan and ready to go.

Your Microsoft 365 subscription has unsung heroes. Here are six powerful tools your business is probably paying for but not using.

31/05/2026

Happy Birthday to these top blokes!

Thanks Gus and Ant for everything you do.

27/05/2026

A growing business eventually reaches a stage where the IT that worked at a smaller scale suddenly starts to create headaches. It’s normally when you hit the 15-20 team count.

Here’s what happens then: IT isn’t owned by anybody, security gaps sneak in and problems get passed around and not resolved.

The question starts getting asked - how do we upgrade our IT?

For enterprise-grade IT at a predictable monthly cost, managed IT services are the answer you’re looking for. The article below explains why.

Enterprise grade IT is made available to businesses of all sizes through managed IT services. Here's what it delivers.

26/05/2026

Massive shoutout to our cyber guru, Conlan!

Always ready to lend a hand and get the job done, Conlan has been absolutely smashing it from week one and we're stoked to have him on the team. Not only is he a total wiz at what he does, he's also just an all-round top bloke. Keep it up, Conlan!

21/05/2026

At Smile everything comes back to people - our clients, team and partners.

It was awesome to have the crew from Access4 in for a partner check-in.

Great catching up with Tim Jackson Stuart Mulcahy and Chris McMahon and staying across what’s new in comms.

Appreciate the catch up!

18/05/2026

We had a blast at Pipeline 2026!

A huge thank you to techpartner.news for putting together such an incredible event, and HaloPSA for inviting us along. We always appreciate the opportunity to have real conversations with experts, explore what's driving the tech landscape forward and have a bit (or a lot) of fun with some great people.

Lauren had the chance to jump on Vox TV for a quick chat on culture and people, a huge pillar of Smile IT and a topic close to her heart. While Peter took things in a slightly different direction... going head-to-head with footy legend Brad Fittler in a passing comp and let's just say, it was a very close call 😄.

We love getting amongst the action at events like this - it's an awesome reminder that people, connections and shared experiences are truly what keeps this industry moving forward.

08/05/2026

There's no argument that AI is extremely powerful, but training it to consistently produce high quality output is a real skill.

Below are our top tips for structuring effective prompts. This will guide you in training AI models to understand exactly what you mean, double check their own reasoning, and deliver more accurate responses, faster.

07/05/2026

Most businesses handle the HR side of offboarding well - but the IT side is a different story.

Without a formal IT offboarding process, access to emails, company accounts and sensitive data can remain in place. This explains why 20% of businesses have experienced a security breach from an ex-team member.

Discover what a proper IT offboarding procedure should cover, and why it’s so important, in the article below.

https://www.smileit.com.au/msp/it-offboarding/

Departing hires can be a security liability. Here is why a formal IT offboarding process should be in place at your business.

05/05/2026

Belated Happy Star Wars Day everyone!

30/04/2026

RideScore is Australia's first technology-enabled ride-to-school program, and we're so proud to have delivered the tech infrastructure behind it!

Learn more about our journey building a secure, scalable smart-app platform that boosted active school travel by 55% across 14 Sunshine Coast schools. Working alongside WeRide Australia and Sunshine Coast Council, the solution enabled automatic trip logging and real-time notifications to parents, encouraging safer roads, reduced congestion and healthier habits for kids.

Click through to the case study to see how human-first technology is delivering measurable impact in the community.

RideScore is Australia's first technology-enabled ride-to-school program, and we're so proud to have delivered the tech behind it.