365 ERP

07/06/2026

Modernize IVR with AI Voice in Dynamics 365 Contact Center https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/06/05/modernize-ivr-ai-voice-dynamics-365-contact-center/

How AI voice and Copilot Studio modernize IVR in Dynamics 365 Contact Center: improving resolution, flexibility, and customer experience.

06/06/2026

Microsoft Dataverse Plugin: Unleashing Coding Agents on the Enterprise – Microsoft Build 2026 https://www.microsoft.com/en-us/power-platform/blog/2026/06/04/microsoft-dataverse-plugin-unleashing-coding-agents-on-the-enterprise-microsoft-build-2026/

See how the Dataverse plugin for coding agents turns natural-language prompts into working apps, CRM operations, and enterprise security three real scenarios.

04/06/2026

Try Email Classification in Dynamics 365 Customer Service https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/06/03/email-classification-dynamics-365-case-quality/

Learn how email classification in Dynamics 365 filters noise, improves case quality, and boosts service representative productivity.

03/06/2026

Managing Complex Service Work with Financial Clarity https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/06/02/unified-financial-model-service-work-dynamics-365/

Learn how Dynamics 365 connects work orders, project financials, and invoicing into a unified financial model for service work.

03/06/2026

Enhanced Data Model and Bootstrap 5 Now Available for Dynamics 365 Portal Templates https://bit.ly/4vvASU9

We’re excited to announce that Enhanced Data Model (EDM) and Bootstrap 5 are now available for four key Dynamics 365 portal templates in Power Pages: When you provision a new site using any of these templates, it’s automatically built on the Enhanced Data Model with Bootstrap 5. No additional co...

20/05/2026

Unlocking safer customer communications with Data Sensitivity Labels in Email https://bit.ly/43pME69

Protect customer emails with built-in data sensitivity labels in Dynamics 365. Apply classification, encryption, and compliance automatically.

17/05/2026

The Guide to Order-to-Cash in Microsoft Dynamics 365 Business Central https://bit.ly/3PbRTmN

16/05/2026

The next frontier of workforce planning: from forecasting to AI usage and Credit Estimation https://bit.ly/4uJ0xYM

Learn how AI credit estimation in Dynamics 365 helps forecast demand, model AI usage, and align workforce planning with cost and performance.

15/05/2026

Copilot Cowork: From conversation to action across skills, integrations, and devices https://bit.ly/3Rc5NWz

Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you.

15/05/2026

Driving empathetic customer conversations with Email Sentiment https://bit.ly/4daUAhx

Email Sentiment in Dynamics 365 helps representatives understand customer tone, respond with empathy, reduce escalations, and resolve issues.