Bordernet Internet Pty Ltd

13/09/2022

UPDATE: 8.40am We are currently seeing customers experiencing both drop outs and speed issues after services returning online this morning. We're working closely with nbn to get this resolved as soon as possible.

Our phone queues are banked right back so if you have an alternative connection please follow these posts for updates and allow customers without mobile reception to enter or phone queues to receive this message. Thanks for your patience

UPDATE - 6.59am We have been advised services are coming back online. If you are still having issues, please try powercycling your equipment.
If this does not work Please contact our support team on 1300 730302

Bordernet are currently aware of an outage effecting Satellite customers causing them to be offline.
We will be posting updates here when more information comes available and are monitoring the situation closely.
If your request is urgent please email us on [email protected] and we will ensure your enquiry is answered.
We Apologise For Any Inconvenience

13/04/2022

Bordernet Easter Operating Hours
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Opening hours;
15th April (Good Friday): Closed
16th April (Holy Saturday): Closed
17th April (Easter Sunday): Closed
18th April (Easter Monday): Closed

Have a safe and Happy Easter from the Bordernet Team!

28/02/2022

Due to the recent weather activity across South East Queensland, nbn services are experiencing a range of unplanned outages.

NBN have indicated that where and when it is safe to attend, field technicians will be deployed to investigate service outages.
Severe weather, flooding and local power outages are expected to have a direct impact on nbn's ability to attend and restore services.

As a Brisbane-based Internet provider will be operating on skeleton staff while the impacts of flooding clear.
We will do our best to attend to any enquiries you have but please understand there may be extended wait times during this period.
Thank you for your patience.

04/01/2022

As of 8PM AEST 21st December, NBN have reported an Incident inside of their network which impacted ALL satellite customers. NBN have indicated that since then 34% of satellite customers are presently offline with an Orange NTD status, while other customers are likely to lose connection intermittently.

NBN are continuing to work with their providers to resolve these issues.

UPDATE:27/12/2021

NBN have updated us to let us know their work on the issue of offline NTD’s with orange status lights is ongoing with a few minor qualifiers.
If you ARE online, try to avoid rebooting your Modem if you can, it can take up to half an hour to get back online, if you do get back online.

If you are offline with an orange light, NBN’s present attempts to restore services have not helped you yet and presently NBN have not provided any other solutions for your connectivity problems to Bordernet.

UPDATE:29/12/2021 – 2:56pm (QLD Time)

NBN Attempts through the evening to restore affected services have been unsuccessful.
NBN will make some new attempts through the afternoon and have asked, where possible that customers NOT power off their SkyMuster equipment.

We will provide further updates as NBN makes them available.

UPDATE: 29/12/2021 5:33pm (QLD time)

NBN have advised that unfortunately efforts today to reconfigure and reboot services were unsuccessful in bringing customers back online.

Their engineering team are currently re-evaluating and continuing troubleshooting to come up with a new plan to bring customers back online.

UPDATE: 29/12/2021 11:07pm (QLD time)

While nbn had earlier advised that the reboot of devices was unsuccessful, they have further updated us that some services did indeed come online after reconfiguring some settings on some NTD’s.
NBN are still working to restore service to customers who are still offline, and will be attempting further work to effected customers services on the 30th.

UPDATE: 30/12/2021 12:48pm (QLD time)

NBN have advised that they may have identified a fix for affected services, and they expect to test this tonight via an update on a single ground station. If successful, nbn will then roll out the update on the remaining ground stations over the next 4 nights.

NBN have stressed that this is not a definite resolution, and the test on the first ground station may not be successful.

We will continue to update this post as more information comes from nbn.

4/1/22 10am:

NBN believe they have made significant progress towards resolving the issues overnight.
Some service calls for this outage may now be cancelled if the service is back online.
Not all services are restored yet, but NBN believe this is solid progress towards restoration.

Bordernet are not able to alter the order in which services are restored by NBN.
Services experiencing slow services or delays in connection should expect those issues to be resolved by a later NBN System update over the coming week.
We will continue to provide updates as NBN’s work progresses.

UPDATE 5/1/22 10am:

NBN have indicated their current work is showing positive results for customers affected the present NBN outage.

NBN have indicated further work is still required over the coming days before ALL users will be restored.

NBN are doing this work according to their plans and SkyMesh is not able to change the order in which NBN restores services.
Where possible please leave your NBN Modem turned on.

Bordernet appreciate your patience and understanding during this trialing time and apologise for the ongoing inconvenience

15/12/2021

Bordernet Email Outage
SEVERITY: DEGRADED
STATUS: NOTIFIED
STARTED AT: 2021-12-15 15:02:00
Bordernet are aware of customers experiencing difficulties using email at this time. Effected customers will be experiencing time-outs when attempting to send or receive email through their mail client such as Outlook or Thunderbird.

Customers using third party email services such as Gmail are uneffected.

Our Engineering team are aware of the issue and are currently investigating. We hope to have a resolution soon.

11/10/2021

Bordernet is currently aware of an issue with our phone system causing lowered call quality and some drop outs.

Our team is Currently working to resolve

12/04/2021

NBN Is currently aware of an outage affecting Sky Muster causing customers on the following beams and locations to be offline.

Torrens Creek, QLD (Beam 5)
Cunnamulla, QLD (Beam 21)
Goondiwindi, QLD (Beam 23)
Brisbane, QLD (Beam 25)
Lightning Ridge, NSW (Beam 27)
Port Augusta, SA (Beam 31)
Sydney, NSW (Beam 42)
Bordertown, SA (Beam 45)
Merimbula, NSW (Beam 49)
Top End, NT (Beam 77)
Northern Gulf of Carpentaria, NT (Beam 78)
Alice Springs,NT (Beam 89)
Mt Isa, QLD (Beam 90)
Mt Magnet, WA (Beam 92)
North West, SA (Beam 94)

NBN is currently working to resolve this as quickly as possible.

We apologise for any inconvenience caused.

17/03/2021

Bordnernet Call Center - Early Closure

Due to maintenance, Bordernet will be closing our help line early today (Wednesday 17/03/21).

Our line is anticipated to re open 8:00am AEST 18/03/21.

We apologise for any inconvience experienced.

04/03/2021

Bordernet Mail Server Outage

Our engineers have identified an issue with the Bordernet Mail Server, and are currently working towards a resolution.

We apologise for any inconvenience and thank you for your patience as we work to restore the service.

17/02/2021

Bordernet is currently aware of an outage affecting our phone number.

We are working to resolve ASAP.

Our team can still be contacted via email:

Don’t be a stranger. Let us know how we can help and a member of the relevant team will get in touch.

21/03/2020

Sky Muster satellite customers will receive 10GB Covid-19 relief data blocks delivered on Mondays to help get through this crisis.

To help accommodate the increase in demand, we are also upgrading our network by around 40% to help avoid congestion.

Bordernet updates for customers around the coronavirus and their internet connection. Latest information made available here.

18/03/2020

Our bordernet team are currently being evacuated due to a possible fire.

During this time we'll need to temporarily close our call centre so that our staff are safe and sound.

Bordernet will be working to minimise the disruption to our operations.
We apologise for any inconvenience this might cause. We will update shortly.