Smartcom Business Communications

Smartcom Business Communications cloud, telco & collaboration for smarter business.

Merry Christmas from the Smartcom Team
24/12/2024

Merry Christmas from the Smartcom Team

Lest We Forget.
25/04/2021

Lest We Forget.

Small Business Phone System Australia – Cloud PBXCloud business phone systems are quickly changing the face of small bus...
19/02/2021

Small Business Phone System Australia – Cloud PBX

Cloud business phone systems are quickly changing the face of small businesses in Australia. The good news is that they are not just for the big cities, in fact, cloud PBX phone systems are suitable for every business in Australia. All you need is the Internet.

The NBN roll-out and the subsequent decommissioning of the telephone copper network have led to the obsolescence of traditional analogue phone systems. As a result, cloud-based phone systems continue to be increasingly popular for small business owners in Australia.

The exponential growth of cloud-based phone systems in Australia can be largely attributed to 1) the immediate need to upgrade phone systems, and 2) the affordability and flexibility of cloud-based technologies.

Learn more through our latest blog post:
https://www.smartcombusiness.com/small-business-phone-system-in-australia/

Best Small Business Phone Systems Queensland.New-Age business phone systems are rapidly changing the way small businesse...
09/02/2021

Best Small Business Phone Systems Queensland.

New-Age business phone systems are rapidly changing the way small businesses in Queensland are operating. From South-East to Far North Queensland, cloud-based VoIP office phone systems are providing the small business sector with not only increased capabilities but also a means of gaining a competitive edge over rivals throughout Australia.

The NBN roll-out and the subsequent decommissioning of the telephone copper network have led to the obsolescence of traditional analogue phone systems. As a result, cloud-based phone systems continue to be increasingly popular for small business owners in Australia.

The exponential growth of cloud-based phone systems in Queensland can be largely attributed to; the immediate need to upgrade in a changing environment, and the affordability and flexibility of cloud-based technologies.

Learn more through our latest blog post:
https://www.smartcombusiness.com/best-small-business-phone-systems-queensland/

Small Business Internet: Types of NBNSmall Business Internet connections are without doubt one of the most important dec...
28/01/2021

Small Business Internet: Types of NBN

Small Business Internet connections are without doubt one of the most important decisions for owners of a small business. In particular, if you consider how disruptive an internet outage can be, and worse still if the internet was down for an extended period. It's therefore, business-critical that small business owners critically assess options in finding the best NBN internet service.

The initial vision for the NBN by the Rudd Government was that of an ultra-fast fibre network. It’s evident however, that political meddling has resulted in the creation of five fixed-line Internet offerings that use a mix of technologies.

For clarity, the five Internet options available for small business is not a choice of connections. Instead, it is the NBN Internet technology available in your area. An ‘NBN check’ by an Internet service provider like Smartcom will confirm what NBN Internet services are available in your area.

Learn more through our latest blog post:
https://www.smartcombusiness.com/small-business-internet-types-of-nbn/

‘On-Demand’ Debt Collection Predictive Dialler cuts through the COVID 19 Maze.Managing the uncertainty of a COVID 19 eco...
14/01/2021

‘On-Demand’ Debt Collection Predictive Dialler cuts through the COVID 19 Maze.

Managing the uncertainty of a COVID 19 economy is posing challenges for business leaders across Australia – and none less than in regard to the collection of debt. Navigating this maze will be easier for collection agencies that use an on-demand predictive dialler.

In particular, on-demand applications provide business leaders with predictive dialler capabilities that incorporate high-contact rate and flexible price models that are able to accommodate the scaling of operations with immediacy.

As Australia emerges from a debilitating COVID 19 recession, the accumulated debt, coupled with a decline in revenue will expose many organisations to unprecedented risk. Furthermore, as the prevailing conditions are likely to continue in the immediate future, the challenge for business leaders will be to determine the most effective means of collecting debt, and in mitigating the risk, deal with financial hardship concerns; whilst also remaining a good corporate citizen.

Learn more through our latest blog post: https://www.smartcombusiness.com/on-demand-debt-collection-predictive-dialler-cuts-through-the-covid-19-maze/

We wish you a Merry Christmas and a Happy New Year from all the team at Smartcom!
24/12/2020

We wish you a Merry Christmas and a Happy New Year from all the team at Smartcom!

Increase Contact Rates & Engagement with New-Age Cloud Predictive Diallers.In an increasingly sophisticated and changing...
08/12/2020

Increase Contact Rates & Engagement with New-Age Cloud Predictive Diallers.

In an increasingly sophisticated and changing marketplace, new-age dialler technology is fast being recognised as an efficient means of improving productivity, contact rates, and engagement with customers and prospects alike. This is now more relevant than ever; as the Australian business sector navigates through the COVID 19 recession.

The advent of new-age CX Predictive Diallers has resulted in a paradigm shift in customer-facing activity; with the emphasis now on data-driven productivity with efficiency and finesse; as against productivity alone.

Furthermore, an unprecedented level of versatility is derived from the capabilities of CX Predictive Diallers; as they exploit the benefits of cloud technology and the advanced features. As a result, the adoption of such technology will inherently provide business leaders with the means of reaching out to customers with extraordinary engagement; and importantly, ahead of the competition.

In short, CX Predictive Diallers present customer-facing operations with the ability to execute and manage campaigns with finesse, taking into account the nuances associated with modern-day communication and interaction with customers. This technology presents a level of contact management and communication not possible with dated and superseded predictive dialler systems.

Learn more through our latest blog post:
https://www.smartcombusiness.com/increase-contact-rates-engagement-with-new-age-cloud-predictive-diallers/

Gain a Competitive Edge with On-Demand Cloud Call Centre & Predictive Dialler applications.Front-line call centre activi...
18/11/2020

Gain a Competitive Edge with On-Demand Cloud Call Centre & Predictive Dialler applications.

Front-line call centre activities will be pivotal to the success of many businesses in Australia as we emerge from the COVID-19 recession. In meeting the challenges ahead, companies that adopt on-demand cloud call centre & predictive dialler applications will experience a level of versatility not available with traditional call centre software.

Both inbound and outbound customer-facing activities stand to gain significant benefits to edge-out rivals.

On-demand cloud call centre applications enable businesses to quickly align human and technological resources with operational goals. In short, access to advanced call centre technology that incorporates a flexible price model is able to provide businesses with sufficient technological resources for the number of staff working on any given day.

Furthermore, on-demand cloud services eliminate the need for management to both ‘’naval gaze’’ and wait for delivery of customer-facing technology and telecommunications. Moreover, the ‘Pay as you Go’ price model associated with cloud call centre applications cuts wastage across the spectrum and is hence highly effective and cost-efficient.

Learn more through our latest blog post:
https://www.smartcombusiness.com/on-demand-cloud-call-centre-predictive-diallers-deliver-versatility-growth/

The Recession we had to have - and its driving Hosted PBX Business Phone System Usage.The government-induced COVID 19 re...
09/09/2020

The Recession we had to have - and its driving Hosted PBX Business Phone System Usage.

The government-induced COVID 19 recession is exponentially driving up the use of cloud-based technologies, and it is now evident that business leaders are constantly on the lookout for the latest in communication technology that will deliver agility and mobility to take on the highly competitive post-COVID 19 world.

Despite being very different times, there are nonetheless similarities between the current economic crisis and recessionary 1990’s Australia. This is embodied by the famous quote uttered by Prime Minister Keating “This is the recession we had to have”.

The most notable shift in recent months is the dramatic up-take of Unified Communication services such as video conferencing – as a direct result of businesses needing to improve their mobility for staff to work from home.

Cloud technologies such as a Hosted PBX business phone system and Unified Communications is set to change the way business is done in Australia and on a global scale.

Learn more through our latest blog post:
https://www.smartcombusiness.com/this-is-the-recession-we-have-to-have-and-its-driving-hosted-pbx-business-phone-system/

Australian Made Predictive Diallers deliver Competitive Advantage.The effects of COVID 19 has mandated a country-wide re...
27/05/2020

Australian Made Predictive Diallers deliver Competitive Advantage.

The effects of COVID 19 has mandated a country-wide review of P&L’s and financial forecasts. Starved of new revenue for extended periods, soliciting new businesses post COVID 19 will invariably be highly competitive.

Predictive diallers provide organisations with the capacity to proactively and efficiently contact prospects and customers - with productivity gains of up to 300% from manual dialling.

Predictive Diallers are a highly efficient client acquisition and retention tool, with applications such as; Customer Service, Renewals, Subscriptions, SLA Management, Accounts Receivable, Collections, Lead Generation etc.

Reliability is paramount. Australian based cloud and VoIP infrastructure that incorporates multiple layers of redundancy is considered a prerequisite.

The effects of the COVID 19 phenomenon has also highlighted that Australian vendors add considerable value to support services - with no requirement to escalate tickets to non-existent overseas service desks.

Cloud-based predictive diallers can be activated with immediacy as either a stand-alone cloud service or used in conjunction with incumbent call centre software.

learn more: www.smartcombusiness.com

''I need the Resources & Tools if you want these Goals Achieved!''If this sounds like a familiar statement to your super...
14/05/2020

''I need the Resources & Tools if you want these Goals Achieved!''

If this sounds like a familiar statement to your superiors or for CEO's to the Board, there's no question this request is only going to get louder and more demanding as we enter the competitiveness of a post-Covid19 environment.

Likewise, its evident that companies that don't equip themselves with agile and secure communication platforms are likely to find it tough-going - competing with only traditional communications tools ie; telephone and email.

Conversely, companies exploiting the capabilities of contemporary cloud communication platforms such as Webex Calling & Teams or Microsoft Teams are likely to gain competitive advantage.

Learn more about how Webex Calling & Teams or Microsoft Teams can change the way you do business. Ph 1300 196 386
[email protected]
www.smartcombusiness.com

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