TekHed Services

TekHed Services TekHed is a Hybrid I.T Company offering services to residents of the Goulburn Valley Area

TekHed Services is a "Hybrid I.T" company working in the Goulburn Valley area, we specialize in creating unique solutions to technical issues. From custom pc builds, general electronics sales and repairs, Internet connections and setups to video games, if its tech related we can help. Our motto is "Taking The Headache Out Of Technology" and in the time we have existed we like to think we have don

e exactly that for anyone who has ever approached us for any form of IT support and we look forward to doing so for years to come.

Been eons since anyone at TekHed has bothered to make posts on this page as we are generally to busy & the effort vs ret...
18/06/2024

Been eons since anyone at TekHed has bothered to make posts on this page as we are generally to busy & the effort vs return ratios aren't worth it.

Alot to do with the depreciation of reach on non-paid posts across all of Facebook but won't deny that this page is dead.

It exists now so that customers can digitally tyre kick via the message system & then freak out at the costs attached to basic services or leech info in a vain attempt to figure out how to attempt repairs themselves.

But we digress.

One of the multiple jobs on the cards for today is rebuilding a DDR3 grade PC with new core internals.

Out with the 2011 socket Motherboard, Intel CPU & DDR3 grade RAM. In with the new AMD Ryzen7 6800X3D CPU, Gigabyte MoBo matched to the CPU socket type & 32GB of DDR5 RAM.

All the other parts including the 3080 grade graphics card will be reused & it will be a beast of a gaming / streaming system once completed.

Posting about it as custom PC builds are one of the few fun job types we take on & it puts a smile on our head technicians dial.

This is a topic we cover alot here at TekHed but it is worth repeating....NO STORAGE IS IMMORTAL AND THEY ALL DIE EVENTU...
10/03/2023

This is a topic we cover alot here at TekHed but it is worth repeating....

NO STORAGE IS IMMORTAL AND THEY ALL DIE EVENTUALLY!

Screen capture of a HD Sentinel Readout from a customers hard drive is provided and as can be seen it has 0% estimated life readout.

This means data recovery is impossible and all the files on the drive are lost.

PC will be able to be fixed but it will requires a new drive, reinstall of Windows + a core software pack & the customer will need to pay for delivery / setup or configure their at home devices (like printers) themselves.

Windows is stored on the drive, if the drive dies settings are lost with the software install, it is now identical to having a new PC.

Worst part is the PC is a system we built / sold 3x years ago's and it specifically states on our invoices that devices need to go through maintenance every 12 months but as usual this was ignored till a fault arose.

Yearly servicing would have got ahead of the problem before it was to late, prevention is always better then a cure.

"My PC wont boot, I think Windows needs to be reinstalled" was the common request that lead to the following invoice.As ...
10/02/2023

"My PC wont boot, I think Windows needs to be reinstalled" was the common request that lead to the following invoice.

As can be seen by the itemized costings its very rare that any device that hasn't received regular maintenance can actually be "fixed" by only performing the work the customer thinks is required.

Reason that Windows install was failing is that the 2.5' mechanical hard drive is almost dead and the laptop was running slow overall due to overheating and the motherboard being covered in gunk / corrosion.

After ordering in and replacing all the failing hardware, backing up and recovering the pertinent user data from the almost dead drive and performing a FULL Windows + Office + software pack install it will be better then it ever was.

Far from cheap but by packaging service and parts we can do alot more for less, data recovery costs almost as much as we are charging for complete system rebuild at some locations.

Still much cheaper then buying a new laptop matched to this ones feature set once the repair is complete as it would be $900+ to have parity of performance.

If you dont want to be stung with a massive repair and restoration bill when bringing a device in for "simple repair" then have it serviced yearly.

Here at TekHed we get asked daily if we can repair smart phones and the answer is always YES but only if procedures are ...
23/01/2023

Here at TekHed we get asked daily if we can repair smart phones and the answer is always YES but only if procedures are followed.

Unfortunately it is both costly and hard to source official parts due to there being no Right To Repair Legislation in AU so we don't stock components and order everything in on demand.

This means there is ALWAYS a wait on any repair we perform and we do not offer a same day service.

Secondly we have no way of knowing what is really wrong with your phone till its diagnosed and 3x out of 5x devices we look at have something wrong with them outside the obvious damage.

Not much point opening a phone and replacing the screen if the battery is starting to swell or the logicboard has corrosion on it caused from liquid.

Which makes quoting to perform repair impossible till the device is checked and part availability and cost is verified as it can change week to week.

If a customer is willing to be without their phone during the diagnosis and part order timeline we can help, if not we cant.

As a example the attached photos are of a Google Pixel 6 we just repaired using a official full screen and battery.

Took 13 day from order to part arrival and we needed to clean the logicboard before part install as dirt had made it behind the broken screen.

Since we used official parts we can back the work with 12 months return to us warranty on manufacture level defect and total cost of the repair was $395.

Outside of the bloated app installs* that are making it run like sludge the phone is good as new.

*That can be fixed with a factory reset but its outside the scope of this job.

Wont stop the infinite calls where the majority act like waiting on parts and needing to pay for repair is a travesty but the options there for those who prefer quality over speed.

Here at TekHed we can solve any technical issue with most forms of public access infrastructure* and the common issue is...
13/01/2023

Here at TekHed we can solve any technical issue with most forms of public access infrastructure* and the common issue isn’t if it’s possible, rather is it worth it?

*Free To Air Tv / Radio (FTA), Internet & Phone Services.

As a example let’s summarize FTA services that A LOT of people in the Benalla region seem to have problems with.

At our own office address in the core of the town we can receive EVERY STATION CRYSTAL CLEAR and have only had a single channel outage in the last 3x years when a PHYSICAL BROADCAST TOWER WENT DOWN, outside that through rain or shine we have FTA signal.

It wasn’t always that way and since taking over the building we have had to make sure we have the following:-

-A full UHF/VHF Dual Point FTA Aerial /Antenna.
-A 3G/4G Shield linked to the FTA Aerial cable run.
-A 4x Point Powered Booster installed in the roof and attached to the cable between the Aerial 3G/4G shield and each TV we run in the building.
-All 4x TVs are modern with support for all known “codec types” and are tuned every time station number are adjusted.

If even a SINGLE variable doesn’t match modern standards then your service will suffer some form of degradation, be if pixelization through to complete drop outs.

Since AU moved to the DTV standard we are able to fit more channels into a reduced spectrum but alot of houses still only have low end Aerials / Antennas attached and they can’t receive the required frequencies being broadcast from a tower if the “receiver” doesn’t support the exact required bands.

Benalla sits between 2x points of broadcast and you need clear LINE OF SIGHT from the tower and your Aerial to obtain a decent signal strength.

We solved this at our office by using a DUAL POINT Antenna and angling it so it receives broadcast from both Albury & Shepparton at the same time, if we didn’t do this we would need to pick a SINGULAR point of access and angle towards that and we would have constant lack of signal on some channels vs others.

Depending on the locations you might even need 2x Antennas pointing in completely different directions to obtain full link to both towers and if your surrounded by trees be prepared to install a MASSIVE mast on your roof to increase the height of the aerials get out a chain saw.

Next issue is “spectrum blead”, while Mobile & Fixed Wireless NBN Towers don’t broadcast at the same frequencies that FTA TV / Radio does depending on your area and what device you run at your house that access the mobile networks you can have “noise” on your FTA signal which can lead to pixelation & drop outs, that’s what a 3G/4G shield is for.

Once you have a full spectrum functional Aerial /Antenna array installed next question is HOW MANY TV’s DO YOU PLAN ON RUNNING /PORTS ARE IN THE BUILDING!

Every additional device you add to the FTA Antenna connection reduces overall signal from Aerial so you will need a standalone POWERED BOOSTER before every Tv or a high-end multipoint booster installed in the roof as a “hub” for each access point cable that is plugged in.

We run 4x TVs at the TekHed offices so we installed a 6x point booster in the roof, FTA antenna lead runs to it, 4x leads then run from that to each wall point in a separate room so the base end Aerial signal is “amped up” to match the need of all screens running at the same time.

With out this as each additional Tv is power on over all signal strength is reduced till none have a clear picture.

We were lucky as there is already a normal power points in our roof space, if you don’t have this then you either need one installer in the ceiling to run the powered booster or one before each TV that is power via inside power points.

Once you have a working aerial and powered booster(s) matched to the amount of TVs you want to run next step is about “having TVs with DTV boards that support the broadcasted Codec Type”.

A Codec is a form of “digital code” that can be converted to image / sound as its received, some examples are MPEG, DIVX & MKV.

Modern FTA DTA signal is actually a compressed digital stream which is converted back to standard analogue signal at the device level.

If a new channel is launched and its broadcasting in a codec your DTV board in your Tv doesn’t support you won’t be able to watch it, that’s why Digital Set Top Boxes exist as they can read all know codec types where as old TVs can’t.

Lastly as the different channels blocks (ABC, SBS, 7, 9, 10) launch new stations they adjust what frequencies they broadcast the existing channels on, you need to RETUNE your system every time they do this.

We have our own TVs set to AUTO RETUNE every 128 days at 1:00am which means we never need to worry about doing it manually but you need a TV or Set Top Box that supports said feature (as well as have to set it up) or you need to do it every time a new station is launched.

There is no way to know what is causing a problem at one location vs another without testing the variables but we have never seen a problem with FTA signal we haven’t been able to fix with the right tech plus installation.

Catch 22 is if the cost and effort is worth it.

As with digging up front yards and replacing lead ins so people can have FIBRE TO THE POINT NBN internet access or installing a $1500 to $3000 CelFi Booster to solve mobile access issues, question is rarely if its possible but always if customer is willing to have us do it.

Photo is of our Dual Point Antenna / Aerial setup with the Mobile Signal Bleed Shield attached and that’s just what’s required OUITSIDE the building, inside is even worse.

Of cause there is alternatives in the form of IPTV but that requires constant and reliable internet access which is just as complicated to achieve.

So long rant short – “Yes we can solve your FTA TV & Radio access issues but is it worth it?”

StarLink? More like SlowLink.Congestion, data limits & prolonged unexplained outages, reminds me of what Mobile was like...
15/12/2022

StarLink? More like SlowLink.

Congestion, data limits & prolonged unexplained outages, reminds me of what Mobile was like before both Telstra / Optus started shutting down 3G and repurposing the spectrum to 4G and 5G

Majority of installer keep stating its a WARP SPEED UNLIMITED SERVICE when its not.

Definetly one of the multiple option's in AU for receiving internet access but anyone whos not in a TRUELY REMOTE AREA but its garbage vs FTTX NBN and 5G.

According to Ookla, the median download speeds for Starlink are falling as SpaceX tries to wrestle with ongoing congestion issues facing its satellite internet system.

Yesterdays install, was a doozy.Took 9 hours to get right, mainly because the "professionals" who had recently rebuilt t...
01/12/2022

Yesterdays install, was a doozy.

Took 9 hours to get right, mainly because the "professionals" who had recently rebuilt the roof of this house forgot to put screws in a large portion of the roof sheeting.

Ofcause we pointed it out which explained the "loud banging noises" the customer was hearing when it was windy and we took the extra 2.5 hours to screw down the panel at the customers request.

Mount needed to go up SUPER HIGH on this one so that the WiFi signal from the AP cleared the roof line or it couldn't be used on the other half of the property.

The techie desperately wanted to keep the excess cable INSIDE THE HOUSE but at the customers insistence it was spooled at the head of the mast.

This was another location where there is decent Mobile Signal but known illegal repeaters in the area make the networks to congested to use.

This is one of 80+ installs we have done for StarLink & 4G system this year alone.

Hears to many more next year as solving connectivity issues is something we excel at.

Another day, another install.Photos are of a custom mount pack that was deliverer and setup in Moyhu.Total cost was $900...
01/12/2022

Another day, another install.

Photos are of a custom mount pack that was deliverer and setup in Moyhu.

Total cost was $900 including 6 hours onsite work, travel, parts / hardware require to make the mount & the TP Link Access Point that broadcasts WiFi signal property wide.

Sadly this customer is in a area where a 4G OutDoor Router pack should have worked but illegal boosters are overloading the tower so StarLink was the only viable option.

Well till 5G is available that is, the 3G shut down is inevitable after all.

If you wan't advice about internet connection options feel free to message and as soon as we have time free in our hectic existence we will reply.

New personal best for our admins data usage on a mobile service.306.1GB of total data consumed across 7 days and there i...
23/11/2022

New personal best for our admins data usage on a mobile service.

306.1GB of total data consumed across 7 days and there is still 21 left in the current billing period.

We would be worried if the mass downloadng wasn't being run on a UNLIMITED DATA service that cost $59 per month.

Speed Test is on the same sim running in the Cellular Modem Optus provides for free with the plan signup, no boosters or enhancement tech applied.

Counter to the naysayers but in line with what we have always known and stated Optus 4G Home is only speed restricted for the first 30 days (eg free billing period).

Past that its like any service and speed is dictated by throughput from the source and quality of connection. In the current example; Optus Mobile Network and cellular signal received by Modem.

Yet people within range of non-congested Optus Towers are buying StarLink and with 5G due to arrive VERY SOON which offers minimum speeds of 250Mbps down and 50Mbps up its a wasted investment.

$150 a month for a service that will never improve and the tech is proprietary vs a open system that offers choice and is backed by AU law.

I know which one we would choose, especially since we can make Optus 4G Home work ANYWHERE IN VICTORIA!

Links to Optus 4G + 5G home plans & Telstra 3G shut down page provided below, once 3G goes BYE BYE all towers will be 4G standalone, 4G/5G mix or 5G standalone.

There is going to be alot of angry people around July next year.

https://www.optus.com.au/broadband-nbn/4g-home-internet/huawei/b628-350?gclid=Cj0KCQiAg_KbBhDLARIsANx7wAzVHWwDugSY-0mejzCUndq2tgjQGkXEIPzbtrogXhWKls9FCN94Ib0aAgDZEALw_wcB&gclsrc=aw.ds

https://www.optus.com.au/broadband-nbn/5g-home-broadband/5g-home-broadband-plan?gclid=Cj0KCQiAg_KbBhDLARIsANx7wAzyjqUL2SXkyw9wau4bb5nCayg9ao6pTvyjsRSbLCG5oAd94bTzOEEaAqLkEALw_wcB&gclsrc=aw.ds

https://www.telstra.com.au/business-enterprise/support/3g-service-closure

We don’t normally name and shame the aggressive people who contact us daily chasing a resolution to their own problems b...
04/02/2022

We don’t normally name and shame the aggressive people who contact us daily chasing a resolution to their own problems but the type of interaction shown below is becoming standard and quite frankly we are sick of it.

The absolute RICHARD SKULL seen in the following screen shots messaged us out of the blue, proceeded to make nonsense statements and once we offer a professional costed service accused us of being rude.

Of cause the standard threat of slander to the greater population are included.

If you contact a business looking for support expect them to charge, we are not a charity and our time isn’t free, if being asked to pay for a service offends then please look elsewhere.

StarLink is here and it’s awesome!For almost half a year now TekHed has exclusively used StarLink to replace their main ...
10/11/2021

StarLink is here and it’s awesome!

For almost half a year now TekHed has exclusively used StarLink to replace their main internet connection that used to be provided via Fibre To The Curb (FTTC) NBN.

During that time we have consist received speeds of over 200 Mbps down which is twice as fast as the maximum speed we could buy on the NBN.

It also keeps getting better and better with the latest feature being the ability to remap your service address via the StarLink Members Page and as long as there is capacity in an active cell you can run it anywhere you can see the sky and have power!

So not only is StarLink better then EVERY TYPE OF NBN CONNECTION AVAILABLE BAR PURE FIBRE, it’s now portable!

So that’s a UNLIMITED WARP SPEED CONNECTION you can take with you for $139 per month and NBN Co expect people to keep paying for dilapidated Fibre To the Node services running on 100 year old copper, congested Fixed Wireless & woefully underscored SkyMuster satellite plans.

Elon Musk and the free market has finally offered a real solution to all of Australia & we could not be happier that country residents can finally get real Broadband access.

If you’re sick of being stuck on a unreliable internet service with high pings, low speeds and restrictive download limits get StarLink.

If you want someone to help set it up, install a dish mount, run the cable from the roof to inside the premises or provide additional tech to work in tandem with StarLink contact TekHed.

Use Speedtest on all your devices with our free desktop and mobile apps.

Another custom gaming grade system built and ready for collection.Here at the TekHed offices we are not the largest fans...
25/10/2021

Another custom gaming grade system built and ready for collection.

Here at the TekHed offices we are not the largest fans of “Smurf Rave” LED case lighting arrays as they add cost to a build but no actual function, that said it looks awesome and if requested can be provided.

As with most custom builds this one started due to coincidence;

A month prior while onsite helping a client setup their WARP SPEED internet access via StarLink* they happened to ask about custom builds.

*Which they had signed up to on our recommendation and had been on the waiting list for over 6 months before receiving the pack we might add.

Since this is something we excel at we were happy to provide a free quote via email.

Once back at the office a custom package was then selected from the massive list of parts available at PC Case Gear and the quote was created and sent to the client.

12 days ago we received confirmation that the requested package was perfect so the invoice was forwarded to them and the order for parts was placed.

Today they required parts arrived and after disposing of the massive amount of plastic and cardboard used for packaging via our recycling program* the system was built and passed P.O.S.T.

*Or to be accurate SafeWays & RedCycles program as we just dump all the plastic there in a compressed bag.

The next step was to install a fresh copy of Windows 10 + Activate + Update it, followed by our MASSIVE freeware software pack and pro hardware drivers directly from the manufactures sites to guarantee all required and desired functionality is a available from the moment the system is turned on.

Since this a “Gaming Grade” PC all well-known “Digital Distribution Game Services” where installed and configured to use the additional 2TB 3.5’ Sata Drive as their install location, saving the 500GB 2.5’ SSD for Windows Updates & Program installs as they are needed in the future.

All the user needs to do is log into their accounts and download their desired games and they will be playing lag free in 4K.

As is standard with any TekHed optimized Pc the “default user directories” (such as documents, pictures, etc) were also mapped to the second drive to protect against pertinent user data loss should the Window’s install be corrupted with usage / time.

Since the system consist of a Core i7 processor running at 2.8Ghz, has 16GB of DDR4 2133Mhz Ram, 2.5TB of storage spread across a SSD + a mechanical drive, a 500 Watt professional brand PSU and a GeForce 1660Ti as its graphics card its more powerful than a PlayStation 5 and will last the user for YEARS at a hardware specifications level.

Since the system was built in-house by our own technician from parts ordered from an industry level supplier it comes with 24 months return to TekHed warranty on manufacture level defect.

Total package cost including all parts, post, professional build and the software pack was $2749, not bad considering the Graphics Card by itself is worth $849.

This post (rant) is far too long for people to bother reading, but if you made it this far and would like help with ANYTHING TECH RELATED feel free to PM the page and someone will reply ASAP.

Address

9 Ryan Street
Benalla, VIC
3672

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