Spacetalk

05/10/2026

Family safety doesn’t stop when kids go online.
 
Around 9 in 10 Australian kids aged 8–17 play online games, and eSafety’s latest ‘Playing it safe’ report highlights that there are still gaps in keeping kids safe from online harms. As parents, we can’t always control what happens online. But we can give our kids the right guardrails, guidance and conversations as they grow.
 
That’s why we’re building Spacetalk , currently in Beta. It gives parents practical control over what their kid can access, when they can access it and for how long across apps and platforms.
 
Because needs to evolve as our kids do, from their first smartwatch, to their first phone and beyond. Technology provides the guardrails. Parents guide the journey.
 
Spacetalk. Family Safety at Every Stage of Life.

20/09/2026

92% of families are planning to travel with their children in 2026, and nearly half are choosing multigenerational trips, grandparents, parents and kids exploring together.¹
 
More families travelling internationally means more moments of joy and more moments where knowing your loved ones are safe, matters more than ever.
 
That’s why we’re excited to share that international location in the Spacetalk App just got even better.

When a family member’s phone or smartwatch is overseas, you now get more accurate, up-to-date location. So whether it’s the big family holiday, your kid on a school trip, a teenager exploring independently or grandparents on a cruise, you can see where they are without the worry.

Because adventure should feel exciting. Not anxious.
 
Real-time location. Arrive and leave alerts for the Places that matter. SOS at the tap of a button. All in the Spacetalk App, now better than ever, wherever your family travels.
 
🌍 And this is just one of many improvements we’ve already shipped, with a lot more to come. 🙌
 
👉 Download or update the Spacetalk App, tap link in bio.
 
¹ 2025 U.S. Family Travel Survey, NYU School of Professional Studies
 

11/08/2026

📣 Big news for Australian families. Spacetalk Mobile Plans now come with 25% less* for your first three months, and getting started has never been easier.
 
All mobile plans give you talk, text and data. Spacetalk Mobile gives you that, plus features built in - Location, Places, Spaces, Routes and SOS, all via the Spacetalk App.
 
And if your kid is ready to make the move from Spacetalk Watch to their first phone?
 
We’ve made that transition easy with just a few taps in the app. Same number. Same safety features. Just a new device. Switch in the Spacetalk App.
 
*25% off Mobile Plan for first three months. Available to new and existing customers who, in the Spacetalk App, purchase a new Mobile Plan or upgrade their existing Mobile Plan. Available until all discount offers have been issued. A 25% discount applies for the first 3 recharges only. Standard recharge pricing will apply thereafter in accordance with the applicable critical information summary. T&Cs apply.

21/07/2026

Getting started with Spacetalk just got a whole lot easier.
 
We know that first set up experience is exciting - your family can’t wait to get connected and you just want everything to work seamlessly. We’ve been working hard to make sure it does.

Now, from the moment you download the app, clearer guidance leads you effortlessly through every step, so your family gets to the safety features faster.
 
📍 Real-time location awareness.
🔔 Arrive and leave alerts for the Places that matter.
💬 Safe messaging with your inner circle, all in one Space.
 
And inviting Grandma, Aunty Ebony, that best friend who’s practically family? Now simpler than ever. Your trusted Space, connected in minutes.
 
This is part of our ongoing commitment to making every Spacetalk experience smoother, safer and more connected for every family, from day one. Safer independence for them. Peace of mind for you. That’s what every Spacetalk update works toward. 🔒
 
Download the Spacetalk App in the link in bio.

10/07/2026

🔔 Update on Telstra Wholesale network issues affecting our Australian customers:
We have been advised by Telstra Wholesale the issue affecting some Spacetalk customers, caused by our network partner, Telstra Wholesale, has now been resolved.

Telstra Wholesale has advised that the issue impacting customers' ability to make mobile calls nationally, including calls to Triple Zero (000), is now resolved.

Telstra Wholesale has implemented a solution that has addressed the impact of this issue, and monitoring has confirmed this solution has been successful.

Telstra Wholesale's backup systems and standard welfare check process remain in place. Customers can feel confident in calling Triple Zero (000).

🔍 Need Further Support?
If you experience any issues, please email our customer service team at [email protected].

Send a message to learn more

10/07/2026

🔔 Update on Telstra's network outage affecting Australian mobile users:
Network issues affecting some Spacetalk customers, caused by our network partner, Telstra Wholesale, have now been resolved. Telstra Wholesale’s technology teams continue to monitor the network closely.

🗒️What's Happened
The original issue impacting mobile calls, SMS and data has been resolved. The secondary issue affecting some Triple Zero (000) calls has also been resolved. All calls, including Triple Zero, are now operating normally across Telstra Wholesale's network. Welfare checks remain in place for any failed Triple Zero calls detected. If you experience any issues calling Triple Zero, please immediately retry your call.

🔍Need Further Support?
If you have any questions regarding new connections, ports or recharges made during the outage that were delayed, or continue to experience any issues, please email our customer service team at [email protected].

Keeping your family safe and connected is at the heart of everything we do, and we sincerely apologise for the disruption caused by our network partner over the past two days. Thank you for your continued patience and understanding.

08/07/2026

Update on Telstra's network outage affecting Australian mobile users:

The original issue impacting mobile calls, SMS and data on Telstra Wholesale's network has now been resolved. Most services are back to normal.

However, there remains a risk that some Triple Zero (000) calls may still be affected. If this happens, you may receive an error message and your phone will attempt to connect to an alternative mobile network.

Telstra Wholesale has made good progress, reducing the occurrence of the Triple Zero calling error by approximately 90%, and continues to work to eliminate this issue entirely. Telstra Wholesale’s welfare check process remains in place, so if a Triple Zero call doesn’t connect through their network, a welfare check will be completed as standard.

If you experience any issues calling Triple Zero (000):
Wait for your phone to connect to an alternative network if one is available. This can take up to 90 seconds. Use a different phone to make the call, if one is available.

New Connections & Porting for Spacetalk customers:
During the outage, our ability to make changes in Telstra Wholesale’s system was also impacted. If you requested a new connection or a port during this time, this is now being processed, though you may see a short delay.

Need Further Support?
For further support, please email our customer service team at [email protected].

We understand how important this is for the safety of your family, and we sincerely apologise for any disruption caused by our network partner.

Send a message to learn more

07/07/2026

Our partner Telstra is currently experiencing a network outage impacting our services. Telstra doesn’t currently have an estimated time for restoration, but they are working on it. We’ll update you within the next 6 hours.

Updates: https://support.spacetalk.co/en/?

Contact us via chat, go to Profile > Help > Contact Support

02/07/2026

Some moments make you proud and nervous in exactly equal measure.
 
With Places in the Spacetalk App, you can set known locations like school, home, sport, or milestone events and receive real-time alerts when your loved ones arrive or leave.
 

16/06/2026

🎮 What are kids actually into online these days?

Because “screen time” means very different things depending on their age. Here’s your quick parent cheat sheet:
 
Ages 6–9: Little explorers are:
✨ Building worlds
🎨 Being creative
👫 Playing with friends
📺 Watching videos
 
What to look out for:
⚠️ In-game chats with strangers
⚠️ Unexpected purchases or ads
⚠️ Age-inappropriate content recommendations
⚠️ Excessive screen time
 
Ages 10–12: The In-Be’tween’ Years are into:
👥 Socialising with friends
🎥 Watching creators
🎮 Gaming together
📚 Exploring hobbies and homework help
 
What to look out for:
⚠️ Pressure to join social media early
⚠️ Group chats and private messaging
⚠️ Exposure to older content
⚠️ Online friendships and digital etiquette
 
Every generation grows up connected differently. The goal isn’t to avoid technology altogether and instead, help your kids navigate it safely, one age and stage at a time.