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KOMPaaS

KOMPaaS is a communication platform as a service for solving daily business tasks

16/10/2026

AI in Marketing in 2026: What Has Already Changed and What Remains Hype

Back in 2023, the industry was full of predictions such as “80% of marketing content will be written by AI within three years” and “the copywriter profession will disappear by 2026.” Enough time has now passed to compare those expectations with reality — and the picture has turned out to be far more uneven than futurists predicted. In some areas, AI has genuinely become invisible infrastructure that marketing can no longer be imagined without. In others, high-profile announcements have remained little more than conference demos that failed to survive contact with real budgets, lawyers, and consumer trust.

More: https://kompaas.tech/telcojournal/research/ai-in-marketing-in-2026-what-has-already-changed-and-what-remains-hype/

15/10/2026

📅 18–19 November 2026
KOMPaaS.tech will return for the second time to Contact Centre Expo 2026, one of Europe’s leading exhibitions for customer experience (CX) and contact centre professionals, held at EXCEL London.

The event brings together thousands of industry professionals, leading solution providers, and innovators shaping the future of customer communications. From expert-led seminars and panel discussions to live product demonstrations and hands-on solutions, it offers a valuable opportunity to discover the latest innovations, gain practical insights, and benchmark your operations against industry best practices.

Join us at an event where leading telecom industry representatives come together to explore emerging trends, discuss next-generation technologies, and exchange ideas on the future of customer service.

Read the full announcement here: https://kompaas.tech/newsroom/news/kompaas-in-london/

30/09/2026

A Fancy Phone Number + Virtual PBX: Convenience and Affordability Without Hardware for Small Businesses

An incoming call is the hottest lead you have. The person is already ready to buy — they just need you to answer in time. But if the number is long and forgettable, and all calls go to one receptionist — or to the company director’s mobile phone — calls are often missed or not handled promptly. This means part of your potential revenue simply slips away. The customer couldn’t get through, forgot the number, and moved on to someone who was faster and more accessible.

More: https://kompaas.tech/telcojournal/technologies/a-fancy-phone-number-virtual-pbx-convenience-and-affordability-without-hardware-for-small-businesses/

10/09/2026

Integrating Telecom Services with Business Systems: How to Set Up a Cloud PBX and CRM Together

When a Cloud PBX and CRM work as a single system, a business gains a manageable sales funnel and more predictable telecom costs. Let’s look at how to technically connect a CRM and Cloud PBX, what mistakes are most commonly made during integration, and how this investment pays off in practice.

More: https://kompaas.tech/telcojournal/technologies/integrating-telecom-services-with-business-systems-how-to-set-up-a-cloud-pbx-and-crm-together/

31/08/2026

How Does AI Work in Virtual PBX Call Scenarios?

Just a few years ago, a virtual PBX voice menu could do only one thing — ask callers to press a number on their keypad. Today, AI-powered virtual PBX systems can recognize a customer’s speech, understand the intent behind a request, and route the call through the right scenario without operator involvement.

More: https://kompaas.tech/telcojournal/technologies/how-does-ai-work-in-virtual-pbx-call-scenarios/

15/06/2026

Virtual PBX 2026: Top 5 Mistakes When Choosing a Service

Choosing a Virtual PBX is an important step for any company aiming to build effective communication with customers. Mistakes at this stage can lead to unnecessary expenses, reduced service quality, and even the need to completely change providers. This is especially critical for businesses where the speed and quality of handling inquiries directly affect revenue and customer loyalty. Let’s look at the key issues and how to avoid them.

More: https://kompaas.tech/telcojournal/tech-recipes/virtual-pbx-2026-top-5-mistakes-when-choosing-a-service/

05/06/2026

How Chatbots Can Benefit Digital Marketing Agencies?

Website live chat gives users a convenient way to communicate with a company in writing, which many people prefer. However, converting chat interactions into customers usually requires a dedicated employee to manage conversations — and that, of course, increases costs.

More: https://kompaas.tech/telcojournal/research/how-chatbots-can-benefit-digital-marketing-agencies/

05/06/2026

How We Increased Webshop Orders by 2.7× and Improved Profitability?

How many call center agents are needed to efficiently confirm and process orders? Can they respond quickly enough without keeping customers waiting? Even if this works under normal conditions, after a successful advertising campaign it often becomes a bottleneck when order volume increases sharply.

More: https://kompaas.tech/telcojournal/research/how-we-increased-webshop-orders-by-2-7x-and-improved-profitability/

01/06/2026

Dear all,
Congratulations on the International Children’s Day! ✨
Children teach us to appreciate the simple things, to believe in the best, and to look at the world with curiosity and openness to everything new 🌍
May laughter always fill your homes, and may a sense of comfort and warmth live within them 🏡❤️
We wish you many happy moments with your loved ones, as well as peace of mind and harmony!
May children’s sincerity and light inspire us every day ✨
Warmest wishes! 🎉

28/05/2026

Why Do You Need a CRM System and a Virtual PBX? How to Increase Sales and Stop Losing Customers by Integrating These Two Systems

Most companies lose customers because of chaos in their business processes: inquiries get lost, calls are not recorded, and managers forget to call customers back. In today’s competitive environment, businesses can no longer afford disorganized customer communication. Even a small mistake in processing a request, a missed call, or a forgotten callback can result in losing a customer.

More: https://kompaas.tech/telcojournal/success-stories/why-do-you-need-a-crm-system-and-a-virtual-pbx-how-to-increase-sales-and-stop-losing-customers-by-integrating-these-two-systems/

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