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KOMPaaS

KOMPaaS is a communication platform as a service for solving daily business tasks

31/08/2026

How Does AI Work in Virtual PBX Call Scenarios?

Just a few years ago, a virtual PBX voice menu could do only one thing — ask callers to press a number on their keypad. Today, AI-powered virtual PBX systems can recognize a customer’s speech, understand the intent behind a request, and route the call through the right scenario without operator involvement.

More: https://kompaas.tech/telcojournal/technologies/how-does-ai-work-in-virtual-pbx-call-scenarios/

15/06/2026

Virtual PBX 2026: Top 5 Mistakes When Choosing a Service

Choosing a Virtual PBX is an important step for any company aiming to build effective communication with customers. Mistakes at this stage can lead to unnecessary expenses, reduced service quality, and even the need to completely change providers. This is especially critical for businesses where the speed and quality of handling inquiries directly affect revenue and customer loyalty. Let’s look at the key issues and how to avoid them.

More: https://kompaas.tech/telcojournal/tech-recipes/virtual-pbx-2026-top-5-mistakes-when-choosing-a-service/

05/06/2026

How Chatbots Can Benefit Digital Marketing Agencies?

Website live chat gives users a convenient way to communicate with a company in writing, which many people prefer. However, converting chat interactions into customers usually requires a dedicated employee to manage conversations — and that, of course, increases costs.

More: https://kompaas.tech/telcojournal/research/how-chatbots-can-benefit-digital-marketing-agencies/

05/06/2026

How We Increased Webshop Orders by 2.7× and Improved Profitability?

How many call center agents are needed to efficiently confirm and process orders? Can they respond quickly enough without keeping customers waiting? Even if this works under normal conditions, after a successful advertising campaign it often becomes a bottleneck when order volume increases sharply.

More: https://kompaas.tech/telcojournal/research/how-we-increased-webshop-orders-by-2-7x-and-improved-profitability/

01/06/2026

Dear all,
Congratulations on the International Children’s Day! ✨
Children teach us to appreciate the simple things, to believe in the best, and to look at the world with curiosity and openness to everything new 🌍
May laughter always fill your homes, and may a sense of comfort and warmth live within them 🏡❤️
We wish you many happy moments with your loved ones, as well as peace of mind and harmony!
May children’s sincerity and light inspire us every day ✨
Warmest wishes! 🎉

28/05/2026

Why Do You Need a CRM System and a Virtual PBX? How to Increase Sales and Stop Losing Customers by Integrating These Two Systems

Most companies lose customers because of chaos in their business processes: inquiries get lost, calls are not recorded, and managers forget to call customers back. In today’s competitive environment, businesses can no longer afford disorganized customer communication. Even a small mistake in processing a request, a missed call, or a forgotten callback can result in losing a customer.

More: https://kompaas.tech/telcojournal/success-stories/why-do-you-need-a-crm-system-and-a-virtual-pbx-how-to-increase-sales-and-stop-losing-customers-by-integrating-these-two-systems/

08/05/2026

📈 KOMPaaS.tech Delivers 15% Customer Base Growth and Expands AI Product Portfolio

Telecommunications operator and software solutions provider KOMPaaS.tech announced its financial and operational results for 2025. By the end of the year, the company’s subscriber base had increased by 15%, while overall revenue grew by 5%.

Revenue growth was driven in part by the expansion of additional services within the company’s CPaaS.

👉️ The full press release can be found on the official website: https://kompaas.tech/newsroom/news/customer-base-growth/

04/05/2026

What Is a CPaaS Platform and Why It Is Becoming Key in B2B Telecommunications

The telecom market is changing faster than ever before. Corporate clients no longer expect operators to provide only connectivity — they need flexible, predictable, and convenient tools for communicating with users across multiple channels. Companies want to use SMS notifications, email campaigns, two-factor authentication, voice calls, chatbots, and AI-powered voice agents without building the entire infrastructure from scratch.

More: https://kompaas.tech/telcojournal/success-stories/what-is-a-cpaas-platform-and-why-it-is-becoming-key-in-b2b-telecommunications/

28/04/2026

Stay on the Line: Will AI Replace Customer Support Staff?

Talks about artificial intelligence “soon replacing” most employees have become a familiar backdrop in the IT industry.

More: https://kompaas.tech/telcojournal/technologies/stay-on-the-line-will-ai-replace-customer-support-staff/

23/04/2026

🧩 KOMPaaS.tech announces the integration of its Virtual PBX with Make

KOMPaaS.tech has successfully integrated its 📞 Virtual PBX with the Make cloud automation platform 📊, enabling organizations to streamline communication workflows and enhance operational efficiency through low-code automation.

This integration provides access to over 3,000 applications, allowing businesses to seamlessly connect telephony with CRM systems, messaging platforms, and other critical tools.

Key capabilities include:
• Automatic creation of CRM tasks based on inbound and outbound calls
• Triggered SMS and email notifications following customer interactions
• Call recording and secure cloud storage using built-in PBX features

By combining telephony with business process automation, organizations can significantly reduce manual tasks and improve responsiveness.
The integration is easy to deploy and can be configured within minutes via the KOMPaaS.tech and Make platforms.

For more information about an update please read the press release 📰:
In English: https://kompaas.tech/newsroom/news/make-integration/
In German: https://kompaas.at/aktuelles/neuigkeiten/integration-von-make/
In Slovak: https://kompaas.sk/aktuality/aktuality/integracia-s-make/
In Hungarian: https://kompaas.hu/hirek/hirek/make-integracio/
In French: https://kompaas.tel/espace-presse/actualites/integration-make/

🔔 Interested in more opportunities for growth and automation? 💡 Explore the full list of KOMPaaS.tech integrations: https://kompaas.tech/products/api/ -of-integrations

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Öffnungszeiten

Montag	09:00 - 17:00
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Mittwoch	09:00 - 17:00
Donnerstag	09:00 - 17:00
Freitag	09:00 - 17:00

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