05/10/2026
Most companies pick a VoIP solution based on price.
But price is only part of the decision.
Reliability, integrations and deployment model still matter.
But now your communications platform may also be transcribing calls, generating summaries, analyzing conversations and routing customers using AI.
Which means there are three MORE questions I’d add to every VoIP evaluation:
→ Can we opt out of data sharing without losing features?
→ Is AI processing happening on-device or in the cloud?
→ Where does our data go & is it used to train models?
Because “AI-powered” can mean very different things depending on the vendor.
And when you’re dealing with voice data, especially in healthcare, finance, government or other regulated environments, those details matter A LOT.
At the end of the day, you need a platform that makes sense for your infrastructure, your compliance requirements and the team that has to manage it.
If you’re evaluating VoIP and aren’t sure where to start, DM me. I know some people who can help.
P.S. What matters most to you when evaluating a new VoIP platform?