24/07/2026
๐๐ฅ๐จ๐๐๐ฅ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ฅ๐ฅ๐ข๐๐ง๐๐ ๐๐๐๐ โ ๐๐๐ซ๐ฅ๐ข๐ง
Berlin hosted COPA-DATA ๐๐ฅ๐จ๐๐๐ฅ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ฅ๐ฅ๐ข๐๐ง๐๐ ๐๐๐๐, bringing together our international Customer Service teams for a focused week of learning, collaboration, and action.
What began as a series of workshops and discussions quickly became a powerful opportunity to strengthen our global collaboration and further enhance the way we support our customers.
๐ก Throughout the week, we reaffirmed COPA-DATA's core values, explored practical applications of AI in our daily customer service work, shared best practices from across the globe, and exchanged technical expertise and support experiences.
๐ก The event combined hands-on workshops, structured knowledge sharing, and inspiring cross-team collaboration. These exchanges generated ideas we can implement immediately, as well as longer-term initiatives to further improve our service delivery and create even greater value for our customers.
A special congratulations to our COPA-DATA ๐๐๐๐ง๐๐ข๐ง๐๐ฏ๐ข๐๐ง ๐ญ๐๐๐ฆ, recipients of the Global Customer Service Alliance ๐๐จ๐ฌ๐ญ ๐๐๐ฅ๐ฎ๐๐๐ฅ๐ ๐๐จ๐ง๐ญ๐ซ๐ข๐๐ฎ๐ญ๐จ๐ซ ๐๐๐๐ ๐๐ฐ๐๐ซ๐! ๐ Their outstanding internal support and commitment to knowledge sharing throughout 2025 set an inspiring benchmark for the entire organization.
We wrapped up the week with a fantastic team-building day at Plรถtzensee, where we enjoyed trust exercises, problem-solving challenges, team games, and plenty of laughs.
Thank you to everyone who joined, contributed, and made this year's Global Customer Service Alliance such a success.
See you next year! โจ
