17/01/2023
VXSoft
Support Center Specialist
Job Description
The Support Center Specialist will provide technical support, training and guidance to different user groups of e-gov systems developed by the Company.
Responsibilities
- Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;
- Evaluate and resolve users' issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
- Identify user needs and help them in using specific systems' features;
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Follow up with users to ensure their technical issues are resolved;
- Assist in training process of the product customers.
Required qualification
- Excellent user-level computer skills (MS Windows, Office family products);
- Experience in providing technical customer service as a Customer Support Specialist or in a similar CS role, and training users with varying levels of technical expertise;
- Solid troubleshooting, verbal and written communication skills;
- Familiarity with public administration is a plus;
- Experience using help desk, task management software (preferably Jira) and remote support tools (Teamviewer, AnyDesk);
- Time management and multi-tasking abilities;
- Patience when handling tough cases.
Salary
Competitive, depending on qualifications
Interested candidates are welcome to send their CV to: [email protected] indicating the position title ("Support Center Specialist") in the subject line of the email; or deliver the hard copy to VXSoft office at: 24D Baghramyan Ave., 3rd floor (Campus of the National Academy of Sciences, building of Scientific Library) on weekdays from 10:00 to 17:00. No phone queries are proposed for applicants. Only shortlisted candidates will be contacted for an interview.
