06/08/2014
Getting Started
Welcome to the family.
Using your plan and getting the best value out of it is easy and simple. We’ve prepared this guide for you to get you started.
Before you get your SIM
Get the right SIM card size
Before you get your du SIM card, make sure you ask for the right size that fits in the device you intend to use it with. For example, the Nano SIM is used in iPad Air, iPad mini, as well as iPhone 5, iPhone 5c, and iPhone 5s.
If you change your device along the way, and rather than taking a great deal of time and risk destroying your existing SIM card by cutting it by hand, we strongly recommend swapping your SIM card at any of our shops for a new SIM.
Activating your SIM card and add-on services
Activating a SIM card normally takes around one working day. If you’d bought a data bundle, make sure to wait until you receive an SMS confirming that your new bundle is now activated before you start using your mobile data to avoid out of bundle charges.
Keep your number and change to du
We know how important your number is to you. Keep your 050 or 056 number and change to our network, where you can enjoy matchless offers and services. You can change your 050 or 056 number to du online or by visiting any of our shops. Find out all the details at du.ae/change
Managing your du mobile account online is easy
No more waiting in line. Create an online account at du.ae/myaccount in a few seconds, and will be able to pay your bills, recharge your account, manage your data bundle subscriptions, view your balance, choose a caller tune, and so much more from wherever you are.
Recharging your Pay As You Go plan
You can recharge/top up your prepaid account using our WoW Recharge Card, which can be found at our shops, and at supermarkets and retailers around the UAE.
Topping up and recharge options
You can choose any of our four options to recharge as needed:
• More Time
‘More Time’ is the normal recharge option, where the credit you get equals the face value of the recharge card denomination and is valid for life.
To recharge with this option, call 135 or dial *135* [card number] #
• More International
‘More International’ balance can be used for international voice and video calls while in the UAE (and not while roaming).
To recharge with this option, dial *138*[card number] #
•More Data
Recharge using the More Data recharge option from our WoW Recharge Cards to increase your data balance. Know how much data you get with every recharge on the More Data recharge optionpage.
To recharge with this option, dial *131*[the card number] #
•More Credit
‘More Credit’ is for extra credit in addition to the face value of the recharge card. The extra credit can be used for any type of usage within the specified validity period.
To recharge with this option, dial *136*[the card number] #
The difference between the recharge options
Different recharge options optimizes the value you get our of your credit according to your own needs. Think of it as four slots in your wallet, each allotted for an activity you love. You get to choose how much to put each slot.
It's also helpful to know that some of our special offers require you to have a sufficient amount credited in one specific recharge option. We can always find this kind of information along the details of a special offer.
Checking your current balances
You can check your balance for the four different recharge options as well as your free time and any bonus balance by dialing *135 #. You can also check it on your online account.
Paying your monthly plan bill
Paying your bill
Discover all the different ways to pay your bill and how to automate your payment and avoid waiting in lines by visiting Bill Payment.
Understanding you bill
Reading your bill is easy. Take a look at this simple explanation to every part of your bill.
Get data on your mobile
Choose the right package from our flexible Data Bundles, whether you have a monthly plan or a Pay As You Go plan. Find out how you could activate it here.
You could also check our Daily Data Bundle or BlackBerry® Packages.
If you need help to determine how much data you tell us what device you have and how much time you spend on online activities and we'll tell how much data you really need with our Data Calculator.
How to get the best value
Have a look around our website for all the benefits the come with our mobile plans, special offers, smartphone offers, and more. There's something for everyone, and you will sure find something that suits your voice and data needs as well as your budget.
Also, you can be the first to know about our special offers and new products if you visit du.ae regularly, fan our page on Facebook and follow us on Twitter.
How to get further help
You can get most of the information you need on the product or offer page on du.ae. You can also go to our support section for more help and Frequently Asked Questions.
If you still can’t find answers, we encourage you to ask other users for help on our du Community forum.
You can get in touch with us on our social media channels such as Facebook and Twitter. Or you can call us at 155 or visit one of our shops.
Contact numbers
View our contact information and toll-free numbers on our contact us page.
