CEQUENS

01/06/2026

AI Agent and Knowledge modules are now part of CEQUENS Engage, which means customer service and CX teams no longer need to move between platforms to build, manage, and deploy AI-powered support.

- Build and manage AI Agents within the same platform your agents work on.
- Connect knowledge bases directly to live support workflows.
- Reduce the gap between AI configuration and day-to-day operations

Book a demo -> https://lnkd.in/eRWPZUyG

26/05/2026

Eid Mubarak from everyone at CEQUENS!

06/05/2026

Here's what Episode 01 of The Connectors is not:

❌ A product demo ❌ A sales pitch ❌ Generic advice about pipeline management

Here's what it is:

✅ A 30-minute conversation for senior leaders in BFSI, Healthcare, Retail, Government, and Telco
✅ A real look at why complex enterprise deals stall and what the buying side actually needs to make a decision
✅ The kind of discussion that usually only happens behind closed doors

With Adis Ceman, Regional Sales Director.

📅 May 12 | 🕓 4PM Dubai Time

🔗 Register here: https://go.cequens.com/connectors-why-deals-stall?utm_source=linkedin&utm_medium=paid-social&utm_campaign=webinar-connectors-why-deals-stall&utm_content=single-image-ad-v1&utm_term=epi_1

28/04/2026

We’re thrilled to share that Hams Dabaieh, Head of Customer Success at CEQUENS, will be leading a hands-on workshop at Flat6Labs Cairo as part of their Customer Success Open House on May 6.

Flat6Labs continues to play a key role in supporting startups and SMEs across the region, and we’re pleased to be contributing to this initiative focused on building stronger, more scalable businesses.

As startups grow, Customer Success becomes a critical driver of retention, engagement, and revenue expansion. Yet, it is often underutilized or introduced too late.

This session is designed to provide practical, actionable guidance for founders and operators, covering:

• The role of Customer Success in driving retention and revenue growth
• A clear, 5-stage customer lifecycle framework
• The key metrics that matter — churn, Net Revenue Retention (NRR), and activation
• How to implement Customer Success early, even without a dedicated team
• Practical steps to improve onboarding, engagement, and expansion

At CEQUENS, our journey began within the regional startup ecosystem, and we understand the importance of building strong customer foundations early on. Contributing to initiatives like this reflects our commitment to supporting the next generation of startups across the region.

We look forward to engaging with the Flat6Labs community in Cairo. Registration link here https://luma.com/5lh0d12g

20/04/2026

There's a specific kind of sales experience that only comes from building companies, closing enterprise deals, and leading high-performance teams across the region — all three.

Adis Ceman has done exactly that.

Before joining CEQUENS as Regional Sales Director, Adis co-founded Grambell, a SaaS company built to simplify CPaaS integration. Before that, senior roles at Infobip and BICS. Across all of it — one consistent pattern: understanding what actually makes complex deals move.

That's what he's unpacking in Episode 01 of The Connectors.

📅 May 12 | 🕓 4PM Dubai Time | ⏱ 30 mins

🔗 Reserve your spot: https://go.cequens.com/connectors-why-deals-stall/

19/04/2026

$107 billion in ecommerce fraud losses by 2029. A 141% jump from 2024.

Most platforms treat security as a checkbox. The ones winning treat it as the product.
When 62% of merchants report rising fraud and identity theft climbs 137% in a single year - your customers aren't just choosing what to buy. They're choosing who to trust.

Security infrastructure is brand infrastructure. Get it right, and first-time visitors become repeat customers.

https://www.cequens.com/blog/why-security-is-no-longer-optional-in-ecommerce-it-is-the-product

Security is no longer a backend feature—it’s the product. Discover how seamless, reliable authentication builds trust and drives ecommerce performance.

16/04/2026

In digital commerce, communications aren't a "nice to have" - they're mission-critical infrastructure.

Amir Hassan, Group Director of Ecommerce at ElSewedy Electric, knows this better than most. He's one of the Connectors building the future of commerce across the region - and we're proud to power that work.

13/04/2026

This is not your typical webinar series. It's where enterprise deals actually get unpacked.

Introducing: The Connectors A new series by CEQUENS featuring the people behind real enterprise wins — not theory, not frameworks. What actually happens behind closed doors.

Episode 01: How Enterprise Deals Are Actually Won With Adis Ceman, Regional Sales Director, CEQUENS

📅 May 12 | 🕓 4PM Dubai Time | ⏱ 30 mins

If you've ever wondered why some deals move and others stall for months — this is where you'll understand it.

🔗 Register here: https://go.cequens.com/connectors-why-deals-stall/

31/03/2026

A two-second delay is all it takes to lose a customer.

OTP delivery isn’t just authentication - it’s the moment that defines trust, conversion, and retention. Speed isn’t a feature. It’s the experience.

Read more: https://www.cequens.com/blog/the-otp-is-a-two-second-moment-that-decides-whether-a-customer-stays-or-leaves

A two-second delay in OTP delivery can make or break the customer journey. Learn how fast, reliable authentication directly impacts conversion, trust, and retention.

30/03/2026

Thrilled to see Dimitrije Krunic, Head of Wholesale and Global Accounts at CEQUENS, shortlisted in ROCCO Top 100 Awards — making it into the Top 20 global leaders shaping the future of telecom.

A well-deserved recognition for leadership that goes beyond growth to building strong global partnerships and driving meaningful industry impact.
Dimitrije will be joining the panels and Gala in Limerick, Ireland this June (14–17).
Congratulations and looking forward to what’s next.

https://www.linkedin.com/posts/roaming-consulting-company-rocco-_rocco100-innovation-leadership-activity-7434930765051793408-TEKD?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAmlL7sB9lTBE1PNIRrPa7AtQIwccZGykJY