What are the opening hours?

Monday 09:00 - 17:00 Tuesday 09:00 - 17:00 Wednesday 09:00 - 17:00 Thursday 09:00 - 17:00 Sunday 09:00 - 17:00

EDC

Name: EDC
Address: Central Post Office, Al Karama, Dubai, 50000, AE
Telephone: +97143150000

Simplifying digital customer experience in the Middle East. Trusted regional expertise + the latest technology. A 7X Company

EDC, a 7X company, has been digitally enabling the UAE and Middle East since 2002, driving enterprise transformation across the region. For over two decades, we’ve partnered with leading organizations across banking & finance, government & public sector, telecoms, healthcare and more to design and deliver impactful, future-ready digital services. Our comprehensive portfolio includes enterprise platforms, managed services, consulting, and integration to help clients modernize, scale, and lead in their sector. Our core offerings:
- Customer Communication Management (CCM)
- Conversational AI & Messaging Platforms
- Digital Trust & Identity Solutions
- Digital Conversion & Archiving
- Digital Records Management
- End-to-End Card Services
- Transactional Printing Solutions
EDC combines the latest technologies with regional expertise to simplify complex digital journeys. Whether you're a government body, financial institution, or telecom provider, EDC empowers you to lead your digital future.

16/10/2026

Most organizations know their financial records have to be kept. Far fewer can say how long each category must be held and when that period actually starts counting.

Under UAE tax law, corporate tax records are kept for seven years after the end of the tax period, VAT records for five years, and VAT records relating to real estate for fifteen. Sector regulators and company law add obligations of their own on top of these.

A retention schedule turns those periods into rules applied to each document type, so every record is held for as long as the law requires and flagged for review once that period ends.

EDC builds retention rules into the document management system when the archive is set up.

Learn more → https://edc.ae/en/solutions/document-management-solutions/document-management-system

14/10/2026

The hardest part of audit preparation is often a single request for a document from four years ago, sitting in a box nobody has opened since it was filed.

Each of those requests turns into a search across storerooms, shared drives and the memory of whoever handled the file at the time. Across a full audit sample, the finance team can lose weeks to retrieval work alone.

When the archive is digitized and indexed by the fields auditors actually ask for, such as date, vendor, reference and entity, each request becomes a search that returns the document along with its record history.

EDC digitizes and manages archives so that answering an auditor is a search your team can run while the auditor waits.

Learn more → https://edc.ae/en/solutions/document-management-solutions/document-management-system

13/10/2026

A UAE heritage authority needed around 600,000 records digitized in two months, from documents that varied widely in format and condition.

When the naming rules changed partway through, EDC applied them without reworking a single processed file.

Read the full case study → https://resources.edc.ae/case-studies/edc-digitizes-a-large-scale-archive-for-a-uae-heritage-authority

09/10/2026

Most enterprises point their first AI agent at the front door where everyone can see it. The queues that cost the most sit further back.

Reconciliations, exception handling, document checks and case follow-ups run every day at volume. They follow rules that are already written down and rarely need a person until something unusual comes up. That is the work agents handle well.

EDC deploys agents where the volume is, whether or not customers ever see them.
https://edc.ae/en/solutions/ai-services-and-automation

07/10/2026

E-invoicing is usually drawn as a single connection between an ERP and the network, which assumes there is one ERP to connect.

Large groups tend to run several at once: a main platform, another that arrived with an acquisition, something separate in a free zone entity, a billing system one business line has always operated on its own terms. Each of them formats invoices differently, and all of them now have to send in the same structure through the same channel.

Connecting them is where most of the effort sits, and it is what determines how long the project takes.
edc.ae/en/solutions/uae-e-invoicing-solution

05/10/2026

When enterprises started putting AI over their own knowledge, the ones with a clean digital archive were ready in weeks. The ones with paper and scattered network drives were not.

Our new article looks at why an organised repository turned out to be the real prerequisite for AI that answers from your own content, and why starting the work now still counts as early. It covers both halves of the job: organising the digital files you already have and digitising the paper that never made it in.

Read the full article. → https://resources.edc.ae/insights/before-ai-can-use-your-documents-someone-has-to-organise-them

02/10/2026

A customer sends one message. Behind it, an agentic system opens the case, confirms who is asking, pulls the record, checks eligibility against current policy, updates the core system, and sends the confirmation.

The customer gets a short conversation. The organisation gets a completed transaction with every step logged.

Here’s what happens behind a single request.
https://edc.ae/en/solutions/ai-services-and-automation

30/09/2026

Every statement, notice, and policy document a regulated business sends carries customer data, a retention obligation, and a record that may have to be produced years later.

Our new article looks at what that means when you choose a communications platform. Where the data sits and who can reach it. How templates are approved and versioned. Whether the archive can reproduce exactly what a customer received on a given day. And what an auditor asks for when they arrive.

Read the full article. → https://resources.edc.ae/insights/every-letter-you-send-is-a-record-you-may-have-to-produce

28/09/2026

Enterprises hand over cardholder data, customer records and archives they stay accountable for.

The fair question is what independent assessment stands behind the company holding them.

EDC holds certified information security and business continuity management, is assessed against payment industry standards for data security and card production, and is certified directly with the major card schemes.
See the full list. →
https://edc.ae/en/about-us/our-certifications

25/09/2026

Card production is watched more closely than almost any other production process.

Everything from the moment cardholder data arrives through personalisation, packaging and delivery is assessed against payment industry standards and scheme requirements.

EDC produces and personalises cards under those standards from a facility built and audited for it, with certifications held directly with the major schemes.

Talk to us about card programmes at scale.
https://edc.ae/en/solutions/fulfilment/card-solutions

Address

Central Post Office, Al Karama
Dubai
50000

Opening Hours

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Sunday	09:00 - 17:00

Telephone

+97143150000

Website

http://www.edc.ae/

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